Overall rating
4.6
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to translate and localize content for various markets. They appreciate its user-friendly design, extensive free features, and unique image translation capability. The manual translation feature, currency converter, and third-party app compatibility are seen as major benefits. The customer support team is often praised for their quick and efficient responses. This app is viewed as a practical and cost-effective solution for translation needs.

July 18, 2022

Good app, great customer service, friendly and fast support with the app and the theme have installed.

AirCanoe
Netherlands
3 days using the app
Channelwill replied July 18, 2022

Hello AirCanoe,

Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!

Cheers!🥂

Best regards,
Etranslate Team

March 4, 2022

I used the pp to translate my website into other languages, it was very helpful, I loved it, friendly interface, easy to use features, nice job over all.

me.and.myfamily.ly
Libya
3 days using the app
Edited March 24, 2022

It started well, but then they stopped answering the emails for weeks… Don't understand that and the app is not working, not translating anything and I don't know why. Not the auto-translation, not the manual translation… Anything.

AMPERBIKE
Spain
2 months using the app
Channelwill replied April 18, 2022

Hello AMPERBIKE,

Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.

Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.

Best Regards,
Shermelia | Etranslate

October 18, 2022

The app is perfect it translates very nicely and allows you to make some changes, They have a supportive team that are available for help, Lisa was a great help and support for me she helped me all the way

eleveneighty
United Arab Emirates
3 days using the app
Channelwill replied October 18, 2022

Hello eleveneighty,

Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. We deeply apologize for the inconvenience, we will keep improving our app for your better experience. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help.

Best Regards,
Etranslate Team

January 28, 2023

Have not used the app long enough to make a proper review, but it seems to do what it says. I just wish i could translate more than one language for free. I would like to add, customer service was very quick to reply to me, very helpful, patient and kind. So that is a plus for sure. I would recommend.

BOBO
Iceland
2 months using the app
May 31, 2022

great app thank's to the support for helping me with everything i needed i highly recommend this app

WryWry
France
2 days using the app
Channelwill replied May 31, 2022

Hello WryWry,

Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!

Cheers!🥂

Best regards,
Etranslate Team

July 8, 2022

Schnell zu installierende App und perfekter Support bei kleinen Startproblemen! Ganz herzlichen Dank an Shermelia. :-)

Vanille.sale
Germany
2 days using the app
Channelwill replied July 11, 2022

Hallo Vanille.sale,

Vielen Dank für Ihre Zustimmung und wir freuen uns sehr, dass Sie mit unserer App und unserem Service zufrieden sind!!!🤩
Wir sind immer da, wenn Sie unsere Hilfe brauchen oder wenn es etwas gibt, bei dem wir helfen können!

Prost!🥂

Mit freundlichen Grüßen,
Etranslate Team

January 11, 2022

applicazione molto valida e del tutto gratuita , bisogna prenderci la mano per fare le traduzioni , ma e veramente super!!! grazie anche al servizio clienti

Brixton Garage Italia
Italy
2 days using the app
June 13, 2022

great app, it matches my translation and you can get unlimited words.
great app, it matches my translation and you can get unlimited words.

Aldka
Saudi Arabia
2 days using the app
Channelwill replied June 13, 2022

Hello Aldka,

Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!

Cheers!🥂

Best regards,
Etranslate Team

June 5, 2022

I used the app primarily for translating products and pages to multiple languages. It was easy. However, the problem started when I added currency switcher to the website - the website slowed down and it started loading multiple times before currencies will change based on location. Sometimes the currency won't even change.

Madsbay
Estonia
2 months using the app
Channelwill replied June 5, 2022

Hello Madsbay,

Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.

Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.

Best Regards,
Etranslate Team