Locksmith
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This app worked well initially but then began to glitch when integrated with another app therefore I had to uninstall it. I would have considered a higher rating but I am still being charged although I uninstalled the app.
Oh my gosh, I'm SO sorry we missed this review at the time. We will *always* do the right thing in cases like this – just let us know! The charge you received is a part of Shopify's billing process: if you start a paid subscription (which is not necessary within the first 15 days!), Shopify will process a charge on your next bill even if you remove the app early on in the billing period. That's not something we *can* control, but we *can* help afterwards, with a refund or whatever's appropriate, if you just let us know. :) We're always, always available at team@uselocksmith.com – and I'll make sure that we get this sorted with you via email right after this. Thanks for letting us know! ❤️
About the glitch with the other app: we have *some* documentation about this sort of thing at https://docs.uselocksmith.com/article/497-compatibility-with-other-apps. In other cases, we can often help – and even if we can't, we'll work hard to get you set up well no matter what. :) We're always here via email, whenever you ask.
Wishing you all the very best,
-Isaac
So far so good...will update soon
If you let the subscription lapse they literally tell you that your content will remain locked UNTIL you pay them. Nobody should support a company that holds their customers' software hostage until you pay them.
Once they default to OFF instead of ON when the subscription expires I'll look at revising this review.
At first, I thought this was a great app, but I had trouble with configuring effective locks, after significant trial and error, not only by myself but my colleagues. The only way to seek help from Locksmith was to email the developer. I did that twice and never received a reply. I'm on a 15-day free trial, and unless I get some support that is effective and timely, I will seek a different app. EasyLockdown seems to get strong reviews.
I hear you. ❤️ Looking back at the emails from yesterday, everything was good to go at that time – it sounded like you were really happy with where things were at. :) I understand that things come up, and I'm sorry that we weren't able to get back to you in time for what you needed today. I get that it's frustrating to have an emergent situation, in which you need help on a tight timeline.
We only received one of the two emails you mentioned in your review. The email came in at 11:12am today (local), about a launch scheduled for 1pm. We were able to get back to you at 3:04pm, two hours after the launch, and just under four hours after your initial email.
Realizing that your deadline has already passed, if there's anything more we can do to help, please let us know. We can't guarantee specific turnaround times, and I understand and respect if that means you need to find a different solution. By all means, do what's best for you and your business.
Thanks for letting us know how this went for you. It all matters.
All the very best,
-Isaac
This app has failed at all levels. After about 2 weeks with this app and with support (which is just, meh) I am finding that this app literally does the opposite of what it is supposed to. Fist the support. There is support, but it takes a day or two to get back to you, even once you get started. I have been going back and forth with them because the items I needed to be hidden were hidden even after tagged from everyone. I was talking about in a search, not by just scrolling through the products. So when support told me that they were coming up by scrolling through the products I tested it and sure enough, there they were. But again, not when using the search. So then I opened up a separate browser and logged out and tested again that they would NOT show up, and there they were. So they don't populate in a search, which is what I need if the customer is logged in with the correct tag. And the items come up for all to see with no tag if they just scroll through the inventory. Now if they click on it it will prompt them to log in, however, there is my wholesale pricing for all to see. The reason for the second star is because they do have support.
*Update* Removed second star because the support, even though it exists, is not that great. I ended up uninstalling the app.
❤️ Thanks for letting us know how this went for you. We'll always do our best to help, in the most efficient way we can. Please know that our effort is always in earnest, and your feedback is both useful and heard.
All the best,
-Isaac
Extremely flexible - with a little creativity you can accomplish with just this app what you'd need several others to do - wholesale areas, customer-specific pricing, special access, etc.
Promising features, but didn't work to lock our entire storefront without major glitches. Was unusable and we uninstalled.
I had great hopes for this app. It was easy to set up and I wanted to use it to lock one of my products - and make it only accessible to people with the 'secret link'. Sadly, it did not go well. People who had the link and purchased were not tagged with any Locksmith code, but everyone else who didn't have the secret link did had locksmith code added to their details. Someone who did not have the secret link was able to purchase the supposedly hidden product. I contacted customer support and they took over 24 hours to come back to me - with an answer that showed they had not read my question. Finally (over a period of days) they did help and the person was very nice, but the problems remained. Then I deleted the app but the code remained - my fault and they told me to reinstall the app and then disable it first. Which I did. Then they said they had to do it to remove code so I had to reinstall it a second time. They said they had cleared out all the code etc and I could delete the app. The app is deleted BUT now two days on I am getting random new customers having locksmith code applied to their details - and Locksmith is not even installed. I have contacted them again, but I know it is going to be at least 24 hours before I hear anything back to all.
The app is a great idea BUT my experience of it is that it is not great to use. And I just have dread now as I read other reviews as to what other problems its footprint through my site is going to cause.
Hi there!
Thank you for your feedback! I’m so sorry your experience with Locksmith was not a positive one. Not getting an answer to your email quickly is super frustrating and we totally get that. We know your online business is important to you, and feeling like something is actively causing you friction is not a good place to be in. We hear you, and we are taking steps to improve based on your feedback. So - genuinely - thanks for taking the time to let us know how it went for you.
For anyone reading this - a couple other quick things I'd like to add:
a) Locksmith code can be completely removed from your theme, swiftly and simply, from within the app: https://www.locksmith.guide/basics/removing-locksmith.
b) Using access control, via Locksmith or not, won't always be bulletproof. Secret links and passcodes, for example, can be shared.
c) For some Locksmith configurations (e.g. "secret links"), Locksmith may employ caching (“cookies”). Caching helps customer experience by improving the speed of the Locksmith app on the frontend of your store. The Locksmith cache is stored on the customer's browser, and the traces of this may end up in the "Additional Details" section of orders. If you've deleted Locksmith, seeing these in your orders is not an indication that Locksmith is still embedded in your theme, just that the customer in question is running on the same browser "session" that they were running when you still had Locksmith installed on your store.
All the best,
Erica
This app is not easy to use and there's no support. Emailing and awaiting an answer when your running a business isnt for me.
❤️ We've responded to each of the two messages we've received from you, within the same day. In one of those responses, we reached out from a different email address, in hopes of bypassing any spam filters that might have been in the way.
We're here, and we're trying to get back to you. :) If you still aren't seeing our messages, I have two ideas:
1. Email us directly at team@uselocksmith.com. It looks like your messages have come in via the in-app messenger and via the app store contact form, which means our replies are going to the address Shopify has on file for you (n[...]a@m[...]u.org). If that's *not* your email address, that would explain why you're not seeing the replies. :)
2. If that doesn't help, please do check your spam box, or any other place where filtered messages might end up.
All the very best,
-Isaac
The locks worked well and it was super easy to use/set up but this app slowed down our site immensely. We ended up removing it because many of our pages and collections kept crashing. After we removed the app, our pages started to work again.
Locksmith doesn't create a performance issue out of the box, but some configurations coupled with some themes *can* be problematic. For complex themes, it's possible for Locksmith's "Hide any links to this [locked resource]" option to create a performance problem. We've got a guide on handling this here:
https://docs.uselocksmith.com/article/432-what-should-do-i-do-if-my-site-is-loading-slowly
... and we're always available to help, if you find a performance issue with your store.