Locksmith , 483 Rezensionen
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Great app, worked perfectly for what I needed (hiding prices from the site) and their support team helped me implement the code so promptly!
Hi Issac!
We just wanted to say thanks for creating this cool app!
Cheers!
The app worked very well but when the trial expired, all my products got locked and were not accessible by any customers, even the products that were not locked. I had to pay a subscription fee to go back in the app and disable the locks. I was under the impression that all the locks would be disabled when the trial expired, which would be the logical next step. So I did not go into the app and disable it. After a few days, I realized all my products were locked and the app had disappeared. Cold sweat!!!! I did receive a warning email but it was not clear. The logical process would be to disable locksmith when the trial ends and let all products be visible again. They hold us hostage instead of letting us try the product and disable it when the trial is over. Not impressed by that.
No amount of: "we told you by email" will make this process better. It feels like a scam to me.
Hey there! There’s no need to subscribe to Locksmith to unlock your content. Locksmith can be disabled from the settings page in the app, using the “Disable Locksmith” button.
I can definitely appreciate why finding that your products are still locked when you didn’t expect them to be would be an unpleasant surprise! For this reason we mention specifically in the emails that are automatically sent out, that a subscription doesn’t need to be started, and that customer access to your locked content will be disabled when a trial lapses. We do not hold stores hostage.
I understand why you might expect Locksmith to automatically disable your locks. The reason we've chosen not to automatically disable all of a store's locks is because some shops may let their trials lapse before subscribing, or they may simply need to update their billing information with Shopify, causing the payment to not be processed.
If that happens, we want to make sure the locks are still in place, since shops rely heavily on us to protect content. We're first and foremost an access control application, and so disabling locks could open up shops to showing content or selling products to folks who shouldn't have access.
Thank you for your feedback. These are important points that we want merchants to be informed about. Again, I know that situation wasn't ideal, to say the least, and I'm sorry for the confusion and issue.
We are now looking into how we can improve messaging in the app to make it clearer that a subscription isn’t needed to disable or uninstall Locksmith, and that a subscription is only required to keep using Locksmith.
All the best!
- Tristan
Trying to set up a lock to my store and the app doesn't do that. I've tried several different combinations to make it work and it doesn't. There isn't a number to call to talk to someone which means this will take hours or days to resolve, rather than a few minutes. Was told this was a good app and will continue to try and make it work.
Hey there! Looking at followup emails, it does sound like you were able to create the Locksmith setup you needed – locking storefronts *is* something Locksmith does well, and it looks like you're all squared away.
To the rest of your note: thanks for letting this know how this went for you. All of our support *is* offered via email, with a turnaround time up to 24 hours, and often much less. (A note to this effect is included in the auto-response we send to all new support messages.)
This works well in most circumstances – but not all, and that's absolutely legitimate, and those stories are important too. It's our intent to be as straightforward as possible about what we do and do not offer, so that you can choose the tool that works best for what you need – whether that's Locksmith, or another tool with a different support structure.
If you do choose to keep using Locksmith, you know where to find us. :) We'll always do our best to help.
Cheers,
-Isaac
Great app that allows you do to so many things! I've used this app to host an online course on Shopify and give access to only those who have paid. Awesome!
This app works really well. I checked out a few and this one has the best options for our needs. I love that I can have specific pages locked but not the whole site. And when I had trouble figuring that out - the customer service was quick, friendly and helpful. If you need to lock your site - choose this app!
(Something we didn't need but I saw in the help section - You can have nav items switch for a locked site vs unlocked - i.e. wholesale vs retail see different navigation!! Filing this information away for the next site I build)
The trial did what it was supposed to with some issues, but I was shocked they expected me to pay $30/month for this functionality. Feels like a scam. Also have problems where some of my pages aren't working right so now I have to spend a day cleaning up the code even though the app was uninstalled. Proceed with caution.
❤️ ❤️ Our pricing is Pay What Feels Good – see lightward.com/pricing for details. It sounds like the suggested price you saw *didn't* feel good to you, which is great – per the policy, it just means that this is the part where we talk about what price *does* feel good to you instead. :) If you want to keep using Locksmith, drop us a line at team@uselocksmith.com to talk pricing. That conversation is always open, to everyone, at all times. We work hard to make sure that every dollar that moves here is moved in good faith, and good feeling.
About the uninstall issue you mentioned: Locksmith only ever auto-adds code that it is capable of auto-removing. That's a hard constraint built into the system itself, but it *does* mean that removal needs to happen through the app. (Shopify removes Locksmith's ability to clean up after itself the moment that Locksmith is removed from the apps list.) Locksmith *does* auto-remove its own code if you disable or delete all your locks, or if you disable Locksmith entirely from within the app. But, with the app removed from the apps list, it sounds like you were left in a bit of a bind – to get out of that, start here: https://docs.uselocksmith.com/article/221-removing-locksmith
And, as always, if there are ever issue *during* the trial period, we're an email away. ❤️
I hope this note gets to you; we'll also drop you a line via direct email to make sure you've got what you need. We'll always do our best to help. :)
All the best,
-Isaac
Seems to work ok.. but it has zero support and I have an issue with my wholesale items being searchable in my shop. I emailed them weeks ago and never heard back.
Locksmith has fit our variety of needs perfectly, even as a non-profit! Isaac has been incredibly helpful getting it set up just the way we needed it. He responds in a timely fashion and really goes above and beyond. We are SO happy with Locksmith. Thank you!
So, I haven't actually finished fully integrating the app into my store, however, from what I can tell, the potential of what this app can do is far beyond the competition. I contacted the support team and Tristan gave me the most intelligent and effortful guidance. The only downside of this situation is my limited tech IQ. Anyone with a decent enough tech background would be off to the races with this app. I can write another review once I see this through and make my full attempt at integrating this app, but if there's one thing I appreciate it's intelligence, and the team at Locksmith seem to have it in spades. I probably need to look at their stock options.