Locksmith
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So, I haven't actually finished fully integrating the app into my store, however, from what I can tell, the potential of what this app can do is far beyond the competition. I contacted the support team and Tristan gave me the most intelligent and effortful guidance. The only downside of this situation is my limited tech IQ. Anyone with a decent enough tech background would be off to the races with this app. I can write another review once I see this through and make my full attempt at integrating this app, but if there's one thing I appreciate it's intelligence, and the team at Locksmith seem to have it in spades. I probably need to look at their stock options.
Need to update the app every time we load a new lock to make it work correctly. Otherwise, does the job.
We removed the app but our website remains locked. Very unpleasant experience with this app. Watch out what you install, there are many amateur works out there.
❤️ I feel you; this kind of thing can be unpleasantly surprising. Because Shopify doesn't allow recently-removed apps to go back and clean up their theme code, it's really important to disable Locksmith within the app (or simply delete all of your locks) *before* removing Locksmith from your apps list.
If this is still affecting you, here's the place to start: https://docs.uselocksmith.com/article/221-removing-locksmith
Or, send us an email at team@uselocksmith.com. We're here. :)
For those looking in on this review, it's worth mentioning that we work *hard* to communicate the uninstallation process:
* We send an automatic email to the store owner immediately upon app removal, if we detect that Locksmith's code is still in your theme.
* We include the uninstall requirements in our required user agreement, on the first screen of the app.
* There's a link to our uninstall process at the end of every page within the Locksmith app, and in our immediate auto-response to new inquiries to team@uselocksmith.com.
We're here to help, always, always. :) To the reviewer: thanks for letting us know how this affected you. We haven't heard from you via email, so I'm hopeful that you've been able to get this sorted. Please reach out if there's anything we can do to help you further.
All the best,
-Isaac
Seamless install and easy navigation. I took a mental note to always disable passkeys before uninstall (if needed) - as that seems to be the primary complaint of other reviewers. Easily avoided. This app locks a specific collection or product on my shop and that's PERFECT to help me boost my email list - enter your email to gain access. Bam. Thanks!
EDIT TO PREVIOUS REVIEW. The developer has come back to me, explained their pricing structure. A heads up that if you want to pay what you feel comfortable with, you have to email, there's no option to click on it. I am hoping that as we use this, our trust in Locksmith after a rocky start will come back and there will be no more blips in the system. -----------
We came to the end of the trial and told that i'd need to pay $99/ month. i only use this for one customer but because i have the advanced shopify plan it means i don't get to pay the $9/month, instead it's $99. I don't understand the jump in price. I emailed support but my whole website was shut down because locksmith wasn't being paid. i started getting emails and calls from customers as to why they couldn't order. i have never had an app stop all trade on my website. I have now paid the additional money because i couldn't afford to wait for support to reply to me. i dont know how many orders i could have lost out on.
❤️ There are two important pieces here, from our end.
First: our pricing policy is "pay what feels good". We work really hard, in many places, to communicate this. The wires were crossed, and that message never came through. If someone's paying for Locksmith, the intent is for it to always be a number that all parties genuinely feel good about. The $99/mo figure, as documented in the "Pricing" section of our app store listing, is a suggestion based on the store's Shopify plan. But it is a suggestion only, and per the policy (lightward.com/pricing), we're always here for that what-price-feels-good conversation.
Second: this situation revealed a bug, in which some suspended Locksmith accounts had their entire storefront frozen instead of *just* the content that had been locked. We send out multiple heads-up-your-trial-is-ending emails, and automatically give a 5-day grace period before suspending accounts – but when accounts *are* suspended, the intent is to *only* suspend access to the content that was locked. We absolutely never intended to lock your entire storefront. That's a huge error, for which I just pushed out a fix. It won't happen again.
To the reviewer, personally: I absolutely understand the frustration of having a service yanked out from under you, and of having to pay an unexpectedly high amount just to restore that service. That kind of situation is absurd; I get it. Please know that this experience is the actual opposite of what we've worked hard to create. ❤️ Thank you for letting us know how this went for you; your experience here matters a ton to me. If you want to keep using Locksmith, we're here, to establish a new price that *does* feel good to you, and also to make sure that the erroneous locking of your storefront *cannot* happen again.
All the very best,
-Isaac
This app has caused me more bother than good. I would not recommend downloading locksmith! After downloading locksmith it has caused my products to be showing out of stock despite them being in stock. This has caused huge loss of sales. It has also stopped many website functions from working.
The code behind this app is very unstable and if you are downloading it, it will be at your own risk. I am now seeking to completely get rid of this bugged app from my shopify store. I'm extremely disappointed!
I’m sorry you had to experience this. The issue coming from Locksmith in this case was that the add to cart button, in the featured products area of your home page, was showing as “sold out” until the customer interacted with the variant selector. Your developer removed the Locksmith code from that template, which fixed the problem, but Locksmith automatically added its code again shortly after, and the issue resurfaced.
I totally understand your frustration, and while we did mention that Locksmith auto-installs, we should have brought up the ignore list functionality to prevent that from showing up again. Locksmith has an ignore list on the Settings page, which allows you to specify theme files that Locksmith should leave alone during its install process.
We did see that your slider navigation was not functioning, but it seems that was a side effect of the product object being “nil” in the featured product area, or perhaps something else in that template. Those are generally unrelated, and we're not sure why that happened, since the app is only working with your products and variants.
We’ve been able to duplicate the add to cart button issue on other themes, but not the unresponsive menu. That’s something specific to the theme you’re using, and fixing the add to cart also stopped the navigation menu issue.
I’m glad we were able to get this fixed for you, and that everything is working.
Again, I’m sorry for the frustrating situation. We’re here to help if anything else comes up.
Best,
Ken
This app worked well initially but then began to glitch when integrated with another app therefore I had to uninstall it. I would have considered a higher rating but I am still being charged although I uninstalled the app.
Oh my gosh, I'm SO sorry we missed this review at the time. We will *always* do the right thing in cases like this – just let us know! The charge you received is a part of Shopify's billing process: if you start a paid subscription (which is not necessary within the first 15 days!), Shopify will process a charge on your next bill even if you remove the app early on in the billing period. That's not something we *can* control, but we *can* help afterwards, with a refund or whatever's appropriate, if you just let us know. :) We're always, always available at team@uselocksmith.com – and I'll make sure that we get this sorted with you via email right after this. Thanks for letting us know! ❤️
About the glitch with the other app: we have *some* documentation about this sort of thing at https://docs.uselocksmith.com/article/497-compatibility-with-other-apps. In other cases, we can often help – and even if we can't, we'll work hard to get you set up well no matter what. :) We're always here via email, whenever you ask.
Wishing you all the very best,
-Isaac
So far so good...will update soon
If you let the subscription lapse they literally tell you that your content will remain locked UNTIL you pay them. Nobody should support a company that holds their customers' software hostage until you pay them.
Once they default to OFF instead of ON when the subscription expires I'll look at revising this review.
At first, I thought this was a great app, but I had trouble with configuring effective locks, after significant trial and error, not only by myself but my colleagues. The only way to seek help from Locksmith was to email the developer. I did that twice and never received a reply. I'm on a 15-day free trial, and unless I get some support that is effective and timely, I will seek a different app. EasyLockdown seems to get strong reviews.
I hear you. ❤️ Looking back at the emails from yesterday, everything was good to go at that time – it sounded like you were really happy with where things were at. :) I understand that things come up, and I'm sorry that we weren't able to get back to you in time for what you needed today. I get that it's frustrating to have an emergent situation, in which you need help on a tight timeline.
We only received one of the two emails you mentioned in your review. The email came in at 11:12am today (local), about a launch scheduled for 1pm. We were able to get back to you at 3:04pm, two hours after the launch, and just under four hours after your initial email.
Realizing that your deadline has already passed, if there's anything more we can do to help, please let us know. We can't guarantee specific turnaround times, and I understand and respect if that means you need to find a different solution. By all means, do what's best for you and your business.
Thanks for letting us know how this went for you. It all matters.
All the very best,
-Isaac