Locksmith

Locksmith

리뷰 (497)

전체 평점
4.7
평점 수준당 개수
  • 평점의 89%가 별 5개입니다
  • 평점의 2%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 6%가 별 1개입니다
2021년 8월 30일에 편집됨

This app is confusing and frustrating. I can't set it up correctly, I've tried several settings and nothing works.

The Pink Ivy Store
미국
앱 사용 기간 대략 7시간
답글 Lightward개 2021년 8월 31일

❤️ I know that feeling – thanks for letting us know. :) We're here for you. I do see an email thread open for you, so you've already made the right first step by writing in! Let us know in that thread what you're looking to accomplish, with as many specifics as you can, and our team will help you out.

To getting this solved together,

-Isaac

2021년 8월 4일

im extremely disappointed in this app that was recommended by shopify, my entire store is locked and wont let me disable it. I also have to wait now for someone to email me back rather talk on live chat.

IV Wardrobe
오스트레일리아
앱 사용 기간 대략 1시간
답글 Lightward개 2021년 8월 4일

Hey there! It looks like the locking on your store is caused by another app. Looking at our records, Locksmith *was* installed (and uninstalled, and reinstalled several times), but no locks were ever configured, and thus far Locksmith has not made any changes to your store's theme.

For background, Locksmith will never modify your store's theme unless there are locks configured. And, on the other side of that, *removing* all locks will result in Locksmith removing all of its code from your theme. Locksmith works hard to have a light touch. :)

Locksmith isn't currently in your apps list, so we're not able to take a closer look at your theme's internals to see what code is causing the locking of your store. But, as far as we can tell, Locksmith isn't involved – it's likely another app, or perhaps some custom code in your theme.

We've replied to your emails; just let us know in either of those threads if there's something we can do here to help. Re-adding Locksmith to your apps list could help us see what's going on under the hood of your theme, if that's useful. :)

All the best,

-Isaac

2020년 6월 8일에 편집됨

Updated review. They instructed me to help remove it (waited about about 10 hours) I can see how this app would be used if you have a larger ecommerce store, but for me simply too much of a hassle.

Same issue with deleting the app, made my website completely stop working, there should be directions (and if there are it's not obvious) that code needs to be removed before deleting the app.

BALI Lash
미국
앱 사용 기간 대략 1시간
답글 Lightward개 2020년 6월 8일

Updated response: You had to wait too long for something this urgent. We're already in motion to address this. ❤️ Locksmith is the right choice for thousands of stores of every single size, but it is not the right choice for everyone, and everyone should use what's right for them. Thanks for giving us a chance. All the best. :)

---

Uninstallation can be a tripping point – this is real, for apps like Locksmith. And I get it – it's completely frustrating to just remove a thing and have that simple action cause a problem.

Shopify doesn't let these apps auto-remove theme code after the app's removed from your list. We do our level best to be proactive, given this:

(1) We talk about the uninstallation process in our user agreement (uselocksmith.com/agreement), which everyone is required to see and read and agree to before using the app.
(2) We link to uninstallation instructions at the bottom of every screen in Locksmith, and include a single-click button for stripping all of Locksmith's code out of your theme.
(3) Our system sends an automatic email when the app is removed, if we detect that there's still code left in your theme, linking to the removal process.
(4) If you don't add any locks in your account, or if you remove them all, Locksmith won't put any code in your theme. We *only* add code if you've configured something that explicitly requires it.
(5) We work very, very hard to provide excellent customer service, when things like this happen and also for everything else. We've seen it all, after nine years of doing content protection apps on Shopify, and we will always, always work hard to help you. ❤️

To BALI Lash: I've personally responded to your emails, so look for those replies. I'm here for anything else we can do to help.

-Isaac

2020년 6월 4일

I don't know why I can't download this app?? I downloaded it once, and then had to remove... tried adding again and it's 505 error. Can someone help me out?

Zipply
캐나다
앱 사용 기간 32분
답글 Lightward개 2020년 6월 6일

Can do! (We reached out promptly. Helping is what we do. 💪)

2017년 10월 9일에 편집됨

Updated review based on the responsiveness and flexibility of the staff. Stand by the recommendation regarding just having a pricing plan more closely linked to the consumer's use of the Locksmith product directly, but very impressed by the developer. I can't do 5 stars as I'm not using the application currently - but would absolutely reconsider if I hadn't already found another solution.
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Pricing plan methodology is inappropriate. We're forced to use a Shopify plan instead of basic for a single issue, and the difference between $9 and $29 a year for a startup shop is excessive. Had to uninstall.

Ttexec
미국
앱 사용 기간 21분
2017년 6월 28일

The price is listed as "from 9.00/month" but the subscription is automatically setup to bill for $29.00/month. Deceptive advertising. No integrity in that. Be careful. I uninstalled the app and I'm hoping there's a better solution in the app store for setting up wholesale functionality.

Leathercuffwatch
미국
앱 사용 기간 16분
2020년 1월 8일

Doesnt lock pages specifically so cant hide specific menu items. It picked up a page on the App store when i searched for my a page in my store to lock. Too general to be a paid App.

The DogFood Depot®
남아프리카
앱 사용 기간 12분
답글 Lightward개 2020년 1월 14일

Hey there! I'm sorry this didn't work out for you – thanks for letting us know. This sort of thing *is* very much within our feature set: Locksmith does support locking individual pages, and does support hiding menu items for those pages. It sounds like you may have run into a one-off problem during setup; if you'd like to try again, please reach out at team@uselocksmith.com. We'd love to help. :)

2023년 4월 25일

Doesn't work
Tried to create a lock on a page with a passcode - a very simple setup. Nothing. Didn't work. Not a good UX.

My Magic Carpet | Washable Rugs
미국
앱 사용 기간 12분
답글 Lightward개 2023년 4월 25일

Hello!

I'm sorry you encountered an issue when trying out the passcode key. I saw your email, and replied, about 30 minutes after it came in (20 minutes after this review), but by that time Locksmith had been removed.

A lock not working is exceedingly rare, and is generally something which can be fixed. That's why we have our 15 day trial period: We want to make sure you have time to test things and work out any potential conflicts in the theme, or with other apps, before you have to pay for Locksmith.

It's also important to note that passcode keys will remember you in the browser when you enter the code, and it may seem like they aren't locked at all. If that seems like it might be the issue, using a new private browsing session will show you what a new visitors sees.

I can't diagnose what happened at the moment, since Locksmith has been removed from your store. But, feel free to reach out if you'd like to try again. We're here for you, and I'm sure we can get things working. :)

All the best,

Ken

2020년 8월 4일

We've been using this app for few days, we've lost more than 20% speed optimization on our site, even if we've deleted it like on their instruction... We've try to reach the customer support with 0 answer! We're pretty upset with this app and it f*** up our store.. not recommend at all!

KLOW
프랑스
앱 사용 기간 11분
답글 Lightward개 2020년 8월 6일

Hey there! I'm sorry for the trouble here. We can't find any emails from anyone concerning this store (did you email team@uselocksmith.com?), which is the first disconnect here.

It looks like you had Locksmith installed for 11 minutes total, and our code was completely removed from your theme before the app was deleted from your Shopify account. Everything *should* have been in order. If you emailed team@uselocksmith.com, then I can't explain why we don't have your message; please do email us again, or use the support button in the lower-right corner of uselocksmith.com, and we'll go from there.

All the best,

-Isaac

P.S. For anyone who may run into performance issues themselves, please see our documentation at https://docs.uselocksmith.com/article/432-what-should-do-i-do-if-my-site-is-loading-slowly. As always, we are *very* much here to help. ❤️

2023년 9월 6일

Incredible app! I have a courses/membership site and use this to hide menu items and pages based on the items the user has purchased. Also, the login form wasn't populating on the protected content page, I messaged Locksmith and they put in custom code for me to fix it within a few hours, amazing support and app!

Feed Your Spirit
미국