Locksmith

❤️ I know that feeling – thanks for letting us know. :) We're here for you. I do see an email thread open for you, so you've already made the right first step by writing in! Let us know in that thread what you're looking to accomplish, with as many specifics as you can, and our team will help you out.

To getting this solved together,

-Isaac

Hey there! It looks like the locking on your store is caused by another app. Looking at our records, Locksmith *was* installed (and uninstalled, and reinstalled several times), but no locks were ever configured, and thus far Locksmith has not made any changes to your store's theme.

For background, Locksmith will never modify your store's theme unless there are locks configured. And, on the other side of that, *removing* all locks will result in Locksmith removing all of its code from your theme. Locksmith works hard to have a light touch. :)

Locksmith isn't currently in your apps list, so we're not able to take a closer look at your theme's internals to see what code is causing the locking of your store. But, as far as we can tell, Locksmith isn't involved – it's likely another app, or perhaps some custom code in your theme.

We've replied to your emails; just let us know in either of those threads if there's something we can do here to help. Re-adding Locksmith to your apps list could help us see what's going on under the hood of your theme, if that's useful. :)

All the best,

-Isaac

Updated response: You had to wait too long for something this urgent. We're already in motion to address this. ❤️ Locksmith is the right choice for thousands of stores of every single size, but it is not the right choice for everyone, and everyone should use what's right for them. Thanks for giving us a chance. All the best. :)

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Uninstallation can be a tripping point – this is real, for apps like Locksmith. And I get it – it's completely frustrating to just remove a thing and have that simple action cause a problem.

Shopify doesn't let these apps auto-remove theme code after the app's removed from your list. We do our level best to be proactive, given this:

(1) We talk about the uninstallation process in our user agreement (uselocksmith.com/agreement), which everyone is required to see and read and agree to before using the app.
(2) We link to uninstallation instructions at the bottom of every screen in Locksmith, and include a single-click button for stripping all of Locksmith's code out of your theme.
(3) Our system sends an automatic email when the app is removed, if we detect that there's still code left in your theme, linking to the removal process.
(4) If you don't add any locks in your account, or if you remove them all, Locksmith won't put any code in your theme. We *only* add code if you've configured something that explicitly requires it.
(5) We work very, very hard to provide excellent customer service, when things like this happen and also for everything else. We've seen it all, after nine years of doing content protection apps on Shopify, and we will always, always work hard to help you. ❤️

To BALI Lash: I've personally responded to your emails, so look for those replies. I'm here for anything else we can do to help.

-Isaac

Can do! (We reached out promptly. Helping is what we do. 💪)

Hey there! I'm sorry this didn't work out for you – thanks for letting us know. This sort of thing *is* very much within our feature set: Locksmith does support locking individual pages, and does support hiding menu items for those pages. It sounds like you may have run into a one-off problem during setup; if you'd like to try again, please reach out at team@uselocksmith.com. We'd love to help. :)

Hello!

I'm sorry you encountered an issue when trying out the passcode key. I saw your email, and replied, about 30 minutes after it came in (20 minutes after this review), but by that time Locksmith had been removed.

A lock not working is exceedingly rare, and is generally something which can be fixed. That's why we have our 15 day trial period: We want to make sure you have time to test things and work out any potential conflicts in the theme, or with other apps, before you have to pay for Locksmith.

It's also important to note that passcode keys will remember you in the browser when you enter the code, and it may seem like they aren't locked at all. If that seems like it might be the issue, using a new private browsing session will show you what a new visitors sees.

I can't diagnose what happened at the moment, since Locksmith has been removed from your store. But, feel free to reach out if you'd like to try again. We're here for you, and I'm sure we can get things working. :)

All the best,

Ken

Hey there! I'm sorry for the trouble here. We can't find any emails from anyone concerning this store (did you email team@uselocksmith.com?), which is the first disconnect here.

It looks like you had Locksmith installed for 11 minutes total, and our code was completely removed from your theme before the app was deleted from your Shopify account. Everything *should* have been in order. If you emailed team@uselocksmith.com, then I can't explain why we don't have your message; please do email us again, or use the support button in the lower-right corner of uselocksmith.com, and we'll go from there.

All the best,

-Isaac

P.S. For anyone who may run into performance issues themselves, please see our documentation at https://docs.uselocksmith.com/article/432-what-should-do-i-do-if-my-site-is-loading-slowly. As always, we are *very* much here to help. ❤️