Locksmith

Locksmith

评论 (491)

整体评分
4.7
每个评分等级的数量
  • 89% 的评分是 5 星
  • 2% 的评分是 4 星
  • 1% 的评分是 3 星
  • 2% 的评分是 2 星
  • 6% 的评分是 1 星
2018年9月26日

Super easy to use. Works right away. Super nice even for the price. (Well it could maybe be like $7 per month actually. That why I say 4 stars.)

Sans Et Al
美国
2个月 人在使用应用
2021年3月15日

Locksmith support team has been very helpful. As we do not have a VPN, they offered to check all the locks we set up to make sure everything is working properly. They also agreed to extend our free trial so we were able to finish the new site smoothly.
thank you

Welton London
英国
2个月 人在使用应用
编辑时间:2019年1月25日

Useful app for when you need granular control of certain Shopify features.
Most useful feature I observed was manual locking where you can use their liquid snippets in your liquid templates to hide/display features.

Strive Direct Co
美国
2个月 人在使用应用
2023年8月24日

OMG. Locksmith is an ABSOLUTELY AWESOME SOLUTION AND A GAME CHANGER TO SELL DIGITAL CONTENT BEHIND A PAYWALL.

This app easily and quickly enabled me to implement a paywall and seamless checkout experience. Now, my customers can pay on my landing page, receive an email with the link to access my content and locksmith automatically checks that the email they are using to log in belongs to someone that already paid for such content. If it checks out access is granted or denied otherwise.

Also, my users pay for 1 month access each time they pay. Locksmith makes it easy to automatically cancel their access after 1 month.

Locksmith works seamlessly with Shopify's new user registration. This means that instead of having to ask users for the old school annoying registration (first name, last name, email, password) they only need to use their email to register. This cuts down the time from buy to accessing my paid content by like 80% and only requires one email instead of three.

Shout out to Tristan on the Locksmith team who quickly assisted me with recommendations, documentation and super useful ideas. Shopify tech support recommended Locksmith and Tristan really knocked it out of the park.

Thank you!

petlovequiz
美国
2天 人在使用应用
2018年3月14日

Absolutely Amazing!! I have quite a few of my own websites and ones I've created for others. I use Locksmith in all of them.

I tried a couple other apps temporarily until customer support was crap and rude. Made me go back to Locksmith with great customer support including a bonus of excellent personalities.

Mota Ab
加拿大
2天 人在使用应用
2018年5月24日

Fantastic app! Not sure what I did without it. Seems like the possibilities only end with your imagination. Thank you Isaac!

Stockholm Rose Designs
瑞典
2天 人在使用应用
2019年12月12日

I've not actually used the app but the pricing structure is rediculous, why should customers on higher shopify plans be penalised?

TYF
英国
大约1个月 人在使用应用
Lightward已回复 2020年1月14日

Hey there! We could have communicated our pricing policy better at the time; thanks for letting me know how you feel about it. I've updated our listing to be clearer. For the record: our pricing is a conversation, and we start with a suggested price that's based on what you pay for Shopify. Different merchants get very different value from the product, and because that value is impossible to fully predict, we begin with that estimate. If that price doesn't work for you, we ask you to let us know what price *does* feel good for you – and we proceed from there, letting you know what works for us, until we reach a price that works for us both. You can find the whole policy at uselocksmith.com/pricing.

2022年12月14日

Great app, worked perfectly for what I needed (hiding prices from the site) and their support team helped me implement the code so promptly!

RG Cosmetics Professional
美国
1天 人在使用应用
2022年8月7日

The app worked very well but when the trial expired, all my products got locked and were not accessible by any customers, even the products that were not locked. I had to pay a subscription fee to go back in the app and disable the locks. I was under the impression that all the locks would be disabled when the trial expired, which would be the logical next step. So I did not go into the app and disable it. After a few days, I realized all my products were locked and the app had disappeared. Cold sweat!!!! I did receive a warning email but it was not clear. The logical process would be to disable locksmith when the trial ends and let all products be visible again. They hold us hostage instead of letting us try the product and disable it when the trial is over. Not impressed by that.
No amount of: "we told you by email" will make this process better. It feels like a scam to me.

Milpali
美国
大约1个月 人在使用应用
Lightward已回复 2022年8月9日

Hey there! There’s no need to subscribe to Locksmith to unlock your content. Locksmith can be disabled from the settings page in the app, using the “Disable Locksmith” button.

I can definitely appreciate why finding that your products are still locked when you didn’t expect them to be would be an unpleasant surprise! For this reason we mention specifically in the emails that are automatically sent out, that a subscription doesn’t need to be started, and that customer access to your locked content will be disabled when a trial lapses. We do not hold stores hostage.

​I understand why you might expect Locksmith to automatically disable your locks. The reason we've chosen not to automatically disable all of a store's locks is because some shops may let their trials lapse before subscribing, or they may simply need to update their billing information with Shopify, causing the payment to not be processed.

​If that happens, we want to make sure the locks are still in place, since shops rely heavily on us to protect content. We're first and foremost an access control application, and so disabling locks could open up shops to showing content or selling products to folks who shouldn't have access.

Thank you for your feedback. These are important points that we want merchants to be informed about. Again, I know that situation wasn't ideal, to say the least, and I'm sorry for the confusion and issue.

We are now looking into how we can improve messaging in the app to make it clearer that a subscription isn’t needed to disable or uninstall Locksmith, and that a subscription is only required to keep using Locksmith.

All the best!

- Tristan

2021年8月17日

Trying to set up a lock to my store and the app doesn't do that. I've tried several different combinations to make it work and it doesn't. There isn't a number to call to talk to someone which means this will take hours or days to resolve, rather than a few minutes. Was told this was a good app and will continue to try and make it work.

Kitchener OutGROW OutPLAY
加拿大
大约1个月 人在使用应用
Lightward已回复 2021年8月26日

Hey there! Looking at followup emails, it does sound like you were able to create the Locksmith setup you needed – locking storefronts *is* something Locksmith does well, and it looks like you're all squared away.

To the rest of your note: thanks for letting this know how this went for you. All of our support *is* offered via email, with a turnaround time up to 24 hours, and often much less. (A note to this effect is included in the auto-response we send to all new support messages.)

This works well in most circumstances – but not all, and that's absolutely legitimate, and those stories are important too. It's our intent to be as straightforward as possible about what we do and do not offer, so that you can choose the tool that works best for what you need – whether that's Locksmith, or another tool with a different support structure.

If you do choose to keep using Locksmith, you know where to find us. :) We'll always do our best to help.

Cheers,

-Isaac