Locksmith , 482 reviews

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to control access to specific site areas, hide prices, and lock certain products. It's ideal for businesses differentiating between wholesale and retail or offering exclusive products. The app is also useful for selling digital content behind a paywall. Merchants praise its seamless integration with Shopify's user registration and smooth performance. Customer support is noted for its speed and helpfulness. The pay-what-you-feel-is-fair pricing model is well-received. A few merchants experienced access issues after the trial period, but these seem to be rare exceptions.

July 13, 2017

Isaac not only responded to my email pronto, but even assisted with a non-locksmith issue. Now that is amazing customer service.

Colonialcandle
United States
Almost 3 years using the app
February 24, 2018

Works great and easy to use. Great for products you want to hide from the public and only show to wholesale customers.

Illyaustralia
Australia
Almost 3 years using the app
Edited July 27, 2020

This app has really helped us segregate parts of our Shopify store for certain customers by adding access control. The app has been working flawlessly so far, and we thoroughly recommend it.

I also want to mention that, just a few days ago, I contacted Locksmith about an issue I thought I had with their app that caused customers to have to log in twice. Much to my embarrassment, this issue had nothing to do with Locksmith.

Following this, a nice chap called Jed, regardless of the fault being with another app, went above and beyond to investigate, and provided me with detailed information as to which one of our apps was causing this issue and why.

Many app developers would simply say 'it's not our app that's causing it' but Locksmith are not just any app; they're there to help their customers, and they deserve recognition for that.

Great work, guys!

RCm8 Ltd
United Kingdom
Almost 3 years using the app
April 6, 2016

Super happy with how simple locksmith is... and support has been GREAT. Responsive and friendly. This App kills it for creating wholesale vs retail product listings and access... SO much simpler (and less expensive) than others we tried, and does the job elegantly with very little effort on our part. THANK YOU!

Libre Tea 2 0
Canada
Almost 3 years using the app
August 26, 2016

Fantastic. lots of great options to protect your content and ways for people to access it. i was up and running with it in only a few minutes. great app.

Gaia Wind Service Parts
United Kingdom
Almost 3 years using the app
March 2, 2016

The app is amazing, but the customer service is absolutely top-notch. I don't know liquid and I didn't feel comfortable making the changes necessary for us to get the information specific to what we needed on our site. Ken not only made the changes, but went back and forth, helping on the back-end, until it was perfect and exactly what we needed. He was incredibly helpful and so easy to work with.

Wholesale Puj
United States
Almost 3 years using the app
February 25, 2018

Locksmith works exactly how we needed it to. Would definitely recommend it if you need to password protect a section of your site.

Bodydropt Apparel
United States
Almost 3 years using the app
February 24, 2016

We just added Locksmith to replace our old app Lockdown. This is such an improvement! There is so much more functionality and Isaac is quick to reply and assist with any issues. A definite must for wholesalers or anyone that needs more functionality to their store!

African Bronze Honey Store Us
Canada
Almost 3 years using the app
October 22, 2015

Isaac = hero. The app works exactly how we hoped, wildly simple, and amazingly effective.

Added bonus- we shot an e-mail and had responses within the half hour. All the time. Not many apps we have worked with can ever have that kind of customer service.

Best thing to ever happen to our store.

Vs Cancer Foundation
United States
Almost 3 years using the app
July 28, 2015

Great product, great service!!! Isaac is always quick to respond and fixes anything that might need fixing right away. That said, the app is efficient and reliable. Our store has some unique functions and Locksmith provided the flexibility we needed.

We use this product for our wholesale members as it allows us to create separate wholesale products - this allows us to completely make the wholesale product unique vs. other apps that will constrain the retail and wholesale data. This is a huge advantage as our variants and product information differ from retail vs. wholesale, after all, these are two different markets. Additionally, this app functions independently, e.g., doesn't need to create a bunch of custom coupon codes to run, filling your discount folder with a bunch of junk to sort through.

Overall, fantastic product. Try Locksmith first before wasting time with others!

Bodyhealth Com
United States
Over 2 years using the app