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Faster customer support with direct access to any customer account — no password required
Struggling to help customers when you can’t see what they see? This app lets you log into any customer account directly from your Shopify admin (or any CRM or helpdesk). Provide faster real-time customer support by placing orders, replicating issues and guiding checkout. No more asking for passwords. No more delays. Just faster resolutions. NO NEED FOR SHOPIFY PLUS — the app adapts to your store’s plan using multiple login methods (Multipass, permissions, or password resets).
- Log into customer accounts with one click (with or without Multipass)
- Place orders, manage carts, and troubleshoot in real time
- Log in to customer account from any CRM and helpdesk (with API)
- Track support-related logins for transparency and compliance
- Compatible with all Shopify plans (Plus not required)
語言
英文
這項應用程式尚未翻譯成繁體中文
類別
定價
Basic Plan
免費
- Log in up to 10 times per month
- Get customer consent before logging in
- Reset passwords to assist with login
- Multipass compatible (not required)
- Supports legacy & customer accounts +B2B
- View recent login history
- Log in from CRM or helpdesk (via API)
Standard Plan
$19 /月
或每年 $180，可省 21% 的費用
- Unlimited customer logins
- Get customer consent before logging in
- Reset passwords to assist with login
- View recent login history
- NO B2B login compatibility
- NOT compatible w/ new customer accounts
- NO Multipass compatibility
- NO login from CRM or helpdesk (via API)
7 天免費試用
Pro Plan
$39 /月
或每年 $348，可省 26% 的費用
- Unlimited customer logins
- Track orders placed via admin login
- See which accounts admins logged into
- Get customer consent before logging in
- Reset passwords to assist with login
- Multipass compatible (not required)
- Supports legacy & customer accounts +B2B
- Log in from CRM or helpdesk (via API)
7 天免費試用
所有費用均以 USD 計價。 定期費用和依使用量計費方案，均以 30 天為週期收費。
Incredible Support for Shopify – Highly Recommend!
We recently worked with Magefan to improve some functionalities on our Shopify store, and the experience was absolutely fantastic. The team went above and beyond to deliver exactly what we needed — fast, efficient, and with great attention to detail.
A huge shoutout to Viktoriia, who was exceptionally helpful throughout the whole process. Her professionalism, deep knowledge, and kindness made the entire experience seamless and enjoyable.
If you’re looking for trustworthy experts who genuinely care about your success — Magefan is the team to go with!
The app does exactly what we need it to and the support / app team are superb and extremely responsive. When we raised an enquiry about a functionality issue we were having, the Magefan team were on it immediately and rolled out the feature within a few weeks!
Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about.
It works smoothly with both legacy B2C and the new B2B customer models.
Can't say enough good things about this app and it what it has enabled us to do immediately upon installation. It's all cheers from our Customer Service department which can now effectively assist customers with login issues, cart issues, discount testing, etc. Excellent!!
This app don't work. I got my own login name and password when I try to log in to a customer. I don't think you have tested this. Also not serious to give a 5 star from your own develop dep.
Thank you for your review. The app goes through a very thorough technical review by our and Shopify team before being published online. So the Login as Customer app has been approved by Shopify after a few weeks of testing. Could you please tell us what issues you're facing in more detail so we could make it work for you? We suspect that while trying to log in you've got the "Incorrect password and login" issue. In this case, please check this article: https://magefan.com/shopify/apps/login-as-customer/incorrect-email-or-password
Currently, we're working on improving the app user guide, so you can find a solution to your issues and questions faster.
支援服務
應用程式支援由 Magefan 提供。
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