Rezensionen (542)

Gesamtbewertung
4,8
Anzahl pro Bewertungsstufe
  • 92 % der Bewertungen sind 5 Sterne
  • 4 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 3 % der Bewertungen sind 1 Sterne
28. September 2023

The app is great, does exactly what I needed but what really sets this business apart is their customer service. They responded within a few hours and in less than 24 hours had solved all my problems and tailored it to my exact needs.

Couldn't recommend enough!

jddfurniture
Vereinigtes Königreich
9 tage mit der App
BSS Commerce hat geantwortet 3. Oktober 2023

Thank you so much for your 5 star rating!

We are so grateful that you found our customer service exceptional and that we were able to quickly and accurately solve your problem and tailor it to your exact needs.

We sincerely appreciate your kind words.

5. November 2023

I've had this app installed since Sept 2023 because I need to unlock a specific feature to hide certain products. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download:

* You will always need to pay for a premium features, not just the lower scale one.
* You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services.
* There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond.
* There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups.
* Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone.
* In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly.
* I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching.

Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.

Gloo Books
Vereinigte Staaten
28 tage mit der App
BSS Commerce hat geantwortet 13. November 2023

Hi there,

We are so sorry for the experience that you are facing with our app.

Upon careful examination of the SHOP app policy from Shopify article, we've identified that the use of apps with access control is restricted, and unfortunately, our B2B Login & Lock Access app is listed within their list.

We genuinely understand the unique challenges faced by small business, and we are here to assist you the best we can. This is quite an unexpected issue which is out of our hands so hopefully our explanation will clear your misunderstanding on our app and revise your experience.

If you have any further concerns or questions, don't hesitate to contact us at support-sbc@bsscommerce.com.

Thank you so much for your understanding!

6. Oktober 2023

Emma C was very helpful to me. She resolved my issue in a very short time. She was very helpful and professional. I appreciate all the help herself and the team gave me. Thx again!

Isis Divine
Vereinigte Staaten
3 monate mit der App
BSS Commerce hat geantwortet 16. Oktober 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.

Wish your business all good!

22. Oktober 2023

Excellent and fast solution provided! I can recommend! App is working smoothly so far.

Tigerzzz-Shop
Schweiz
Etwa 2 monate mit der App
25. Juli 2023

We love this app...it's so easy to use and provides the functionality we need to sometimes password protect content. Also, and this is the kicker, the support is fantastic!
I rate this a 5/5 on this app.

adofitness
Vereinigte Staaten
11 monate mit der App
BSS Commerce hat geantwortet 27. Juli 2023

Thank you so much for your 5 star rating!

We're so happy you love this app and find it easy to use with the functionality you need. We're especially thrilled that you're loving our fantastic support.

We hope you continue to enjoy this app!

2. November 2023

So far i am impressed with the super quick customer service when setting up the app and fixing the issue i came across :)

KEEPTHATPUMP
Australien
Etwa 2 monate mit der App
BSS Commerce hat geantwortet 10. November 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

21. Juli 2023

Does exactly what it says - very easy to use. Support always quick to respond to any queries. Would definitely recommend for B2B stores who need to hide products/prices etc.

Salon Promotions LTD
Vereinigtes Königreich
11 tage mit der App
BSS Commerce hat geantwortet 24. Juli 2023

Thank you so much for your 5-star rating!

We really appreciate your kind words and it's great to hear that our product is doing exactly what it should and that our support team is always quick to respond to any queries. We are thrilled you would recommend our B2B apps to others and it means a lot to us.

Thank you again for your wonderful feedback!

13. September 2023

I can't say enough good things about B2B Login/Lock & Hide Price APP and the outstanding support and customer care they provide. From the moment I installed this app, I've been thoroughly impressed by their dedication to helping their users succeed. Totally recommended!

NIO Cocktails (IT)
Italien
16 tage mit der App
BSS Commerce hat geantwortet 15. September 2023

Thank you very much for your 5-star rating and kind words about our B2B Login/Lock & Hide Price APP!

We are delighted that you found our app helpful and that you are pleased with the customer service provided.

Thank you again!

26. Juli 2023

This app performs exactly as advertised. We have a wholesale business and need to restrict the product pages to approved account holders, and this app does exactly that. The support team is always responsive and efficient - amazing app and people!

L&C Cabinetry
Vereinigte Staaten
3 monate mit der App
BSS Commerce hat geantwortet 7. August 2023

Thank you so much for your 5 star rating and your kind words!

We are so pleased that this app is meeting your needs, and that the support team is providing you with such responsive and efficient service.

We are so grateful for your support.

1. August 2023

Nothing beats an app that caters to our needs as intended, without having to waste time trying to figure out the setting just to set it up.

In additional, their customer support, Emma and her team have been extremely helpful and prompt when it comes to troubleshooting & questions that we have.

A job well done!

Kaira Global (Singapore)
Singapur
5 tage mit der App
BSS Commerce hat geantwortet 7. August 2023

Thank you so much for your 5-star rating!

We are happy to hear that you have had a positive experience with our app, as well as our customer support. It is rewarding to know that even after setup, our app is still meeting and exceeding your needs. We are grateful for your kind words and we look forward to continuing to serve you in the future.