B2B Connexion Bloquer Prix BSS

This has been the second wholesale app we evaluated for our B2B shop and during all the onboarding process the entire team at BSS has been incredibly professional and responsive. Annie and her technical collegues Duong Hoa, Minh Dang, Dinh Khanh, Leorio and their Business Analyst Riley promptly addressed all our concerns and questions. The app does exactly what promises and the mgmt interface is very well done and the developer has been keen in addressing some critical points related to our specific needs. The app has many feature and we will certainly consider all of them in moving forward with our business.

I've had this app installed since Sept 2023 because I need to unlock a specific feature to hide certain products. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download:

* You will always need to pay for a premium features, not just the lower scale one.
* You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services.
* There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond.
* There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups.
* Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone.
* In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly.
* I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching.

Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.

Die App bietet alle Funktionen, die wir benötigen. Der Support erklärt einem genau welchen Preisplan man am besten nutzt und wieso. Hier wird nicht direkt zum teuersten geraten, wenn es nicht sein muss. Der Support läuft in Echtzeit über einen Chat in Shopify selbst und ist super freundlich und Lösungsorientiert. Alle Probleme werden aufgenommen und schnell bearbeitet. Versteht man etwas nicht, wird einem geholfen und teilweise sogar die Arbeit abgenommen. Danke für diese App :)

At first, it was a bit tricky to get the Shopify app to work on our webshop, but June was very helpful in getting the app installed correctly. It is very useful to us now.

The customer service for this app is fantastic.

One of the best supports I have ever talked to.
Clear information
Screenshots
Screen recordings
Meetings
explaining

Thanks Jennie!

App très facile à prendre en main, grâce à des tutos bien détaillés. Le service client est très réactif.

Aplicación 100% fiable y segura cumple con las necesidades y mas, al instalar la APP se tuvieron algunos errores y no funcionaba bien, lo que entiendo ya que cada tema o personalización es diferente.
Pero gracias a la atención brindada por Jolie Nguyen quien hizo un magnifico trabajo revisando los problemas y transmitiendo mis necesidades al técnico Le Trung Dong y Nguyen Van Huan quien sin duda supo solucionar todos los inconvenientes y supo programar y plasmar mis necesidades.
Sin duda la aplicación es buena, pero no seria tan buena si no contara con un soporte técnico tan bueno. Recomendado 100%

I highly recommend. They truly exceeded my expectations, and I'll definitely be returning. Thank you for an exceptional experience!

There's nothing wrong with the app, it just turned the store into something much more professional for me