전체 평점
4.8
평점 수준당 개수
  • 평점의 92%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 3%가 별 1개입니다
2023년 8월 16일

What a customer support and experience
replied in less than one minute and did not leave the chat till solving the issue
with such high level of dedication and support , definitely I will recommend them

Distoz
오스트레일리아
앱 사용 기간 5개월
답글 BSS Commerce개 2023년 8월 18일

Thank you so much for your kind words and 5 star rating!

We truly appreciate your appreciation of our customer service and dedication to providing a positive experience.

Thank you for recommending us, it is very encouraging!

2023년 10월 6일

Emma C was very helpful to me. She resolved my issue in a very short time. She was very helpful and professional. I appreciate all the help herself and the team gave me. Thx again!

Isis Divine
미국
앱 사용 기간 3개월
답글 BSS Commerce개 2023년 10월 16일

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.

Wish your business all good!

2023년 6월 26일

The APP works well for our B2B business needs, but best of all, Emma's support. I have never seen such responsive customer service, giving very detailed guidance and supporting me with various questions and needs throughout whole day. Really appreciate Emma's great job!

NEXOES
미국
앱 사용 기간 3개월
답글 BSS Commerce개 2023년 6월 27일

Thank you very much for your five star rating!

We are so happy to hear that you find the app useful for your B2B needs, and even happier to know that you appreciate our agent's great job. We are committed to providing the best customer service experience and really appreciate your kind words.

Thank you!

2023년 5월 28일

B2B has helped us to identify and tag restricted users to our customer's site. We have had very good functionality with this app. B2B's customer service and helpful feedback have only made this experience even more seamless!

Wonder of Learning by the Goddard School
미국
앱 사용 기간 5개월
답글 BSS Commerce개 2023년 5월 29일

Thank you for your 5-star rating! We are thrilled to know that B2B's features have been helpful to you for restricted user identification and tagging to your customers' sites. We are delighted to have such great functionality with B2B and are thankful for their excellent customer service and helpful feedback. We appreciate your kind review!

2023년 8월 29일

Great app. Works well with B2B stores. Haven't officially used it yet. But I tested it and I look forward to start using it in the future. :-)

VisionLine
덴마크
앱 사용 기간 2개월
답글 BSS Commerce개 2023년 8월 31일

Thank you so much for your 5 star rating!

We are so glad that you tested our app and found it to be a great fit with B2B stores. We look forward to you utilizing it much more in the future!

2023년 9월 13일

Jennie and the team are fantastic to deal with. I've always felt that you can ask any question relating to the website and they will deal with it quickly and effectively.
Thanks so much

Sugar & Spice Wholesale
오스트레일리아
앱 사용 기간 1년 초과
답글 BSS Commerce개 2023년 9월 15일

Thank you for the amazing 5-star rating!

We are delighted to hear that you had a great experience with our agent and the team. We take pride in providing excellent customer service and are glad that we could effectively answer your queries about the website.

Thank you again for your kind words!

2023년 8월 29일

Great app, works really well. Their support is top notch, I had my problem (app compatibility) resolved within 36 hours.

(thanks Jena and team!)

We only use the price lock feature so I can't speak to the rest, but it works well with a simple and effective interface.

Highly recommend.

Curve Distribution
캐나다
앱 사용 기간 27일
답글 BSS Commerce개 2023년 8월 31일

Thank you so much for your 5-star rating and your kind words about our app!

We are so pleased to hear that our app works really well, and we are especially thankful for your words about our customer support – we try our very best to provide the best service to each and every one of our customers. We are delighted that you are happy with the Price Lock feature, and we are glad you find our interface simple and effective.

Thank you again!

2023년 9월 28일

The app is great, does exactly what I needed but what really sets this business apart is their customer service. They responded within a few hours and in less than 24 hours had solved all my problems and tailored it to my exact needs.

Couldn't recommend enough!

jddfurniture
영국
앱 사용 기간 9일
답글 BSS Commerce개 2023년 10월 3일

Thank you so much for your 5 star rating!

We are so grateful that you found our customer service exceptional and that we were able to quickly and accurately solve your problem and tailor it to your exact needs.

We sincerely appreciate your kind words.

2023년 8월 18일

App does exactly as it states at half the price of competitors. June answered any and all questions and went above and beyond to assist with installation and my custom theme. Very satisfied. It’s important to note customer service is 12 hours ahead of CST zone, however every email was answered promptly during their business hours. Would recommend!

PinkPro Beauty Supply
미국
앱 사용 기간 24일
답글 BSS Commerce개 2023년 8월 22일

Thank you so much for your 5-star rating and kind words!

We are thrilled to hear that our agent went above and beyond to assist with the installation and with your custom theme. We appreciate your feedback about our customer service and that each email was answered promptly during our business hours. Your satisfaction means the world to us.

Thank you again!

2023년 10월 2일

I found this app via Shopify Customer Service who recommended it for my particular situation for which it has been a great fit. We are a small gourmet cheese shop that also has a catering arm to our business supplying unwrap and serve party platters that are made to order. We are lucky to also be partnered with some local businesses who order the platters and I needed them to see some offerings that I am not able to offer to the public. This app allows them to log in and only they now see those offerings. And Jennie was super helpful in getting me set up and then troubleshooting some of the issues I was having initially. I very much appreciated her prompt responses and thorough explanations.

My one issue with the app is that I personally found the verbiage within the app to be unintuitive and a bit confusing at times. I also was unable to find a good detailed explanation of various functions which was frustrating as I tried to figure out what various rules and such accomplished. So improving the tutorials and instructions within the app itself would be helpful, in my opinion.

But I am still very happy with the app's performance and the great customer service I received from Jennie and would therefore definitely recommend it.

Cheese Shop Santa Barbara
미국
앱 사용 기간 대략 1개월
답글 BSS Commerce개 2023년 10월 5일

Thank you for your 4-star rating!

We are delighted to know that the app can fit your particular needs. Our team works hard to provide great customer service that you have appreciated. Thank you for recommending the app and for your input about the tutorials and instructions. We appreciate your honest feedback.

Hopefully, we can assist you much more so as to help you revise your experience!