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I was able to get a demo and personalized one-on-one support from their team. We walked through the setup and testing of the account rules through a Google Meet. They offered to have their tech people do some customization for me as well. All in all, I'm impressed with the product and the level of service!
Great thanks from Stephanie and the team.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Take care!
We've only recently started using the app but support so far has been fantastic. Joy and team have solved the issues we were having quickly & effectively. All while being very friendly and polite. Thumbs up!
Thank you so much for taking the time to share your experience with us and for giving us a 5 star rating!
We are so pleased to hear you are having a great experience with our app and our support team! We appreciate your kind words and are truly delighted that our agents have been able to solve your issues quickly and effectively.
Thank you for the thumbs up!
Attentive customer support. Very Knowledgeable. Helped with set up and made sure I was happy with results.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
I downloaded the app for the login to see price feature. I wasn't able to activate it on my own, but when I had reached out to customer service they had the issues fixed within 24hrs. I appreciate their fast response time.
Thank you so much for your rating!
We are very pleased to hear that you were able to try out the login to see price feature and thankful for the fast response time our customer service provided.
We are grateful for your support!
So far it seems to be working well. We only need one section of our store to be password-protected so the $5/month Pro plan is doable for us. Their staff members have been very responsive to my questions.
Terrible customer support. I uninstalled the app 7 hours ago and the apps is still functioning on my site (even though I uninstalled it). As a results users are unable to access my site. 7 hours after I contacted the app support nobody came back to me, so basically I wasted the whole working day with users not being able to access my site just because the app can´t be uninstalled and the support team is not coming back to me whatsoever regarding this issue. Even Shopify support was not able to help on this one and told me that basically, I depend on the B2B Login/Lock & Hide Price dev team to solve this issue, which seems to be a ghost team.
We are so sorry for the delay as we are in a different time zone (GMT+7) and you contacted us in the evening of ours. On behalf of the team, we are so sorry for your experience.
We sincerely appreciate you letting us know about the problem you encountered. We guessed that you removed the app from your app list without disabling the app code on your theme (We attached the document in the app already: https://wiki.bsscommerce.com/docs/spf-b2b-login-access-management-app/general/uninstall-the-app-properly-without-leftover-code/). This experience is in no way what we've intended. Again, we're really sorry.
To make this up to you, we'll access your theme and remove all the leftover code. Also, our agents will keep you updated shortly.
Should anything else arise, please reach out to us at sales@bsscommerce.com and our agents will be right there.
Many thanks for your patience.
The free version of this app is great for creating a login page and forcing people to create an account with you, however you have no control over who can create an account and login, I believe there is a option for this with the paid version - most importantly customer service was very helpful!
Thank you for your feedback. Our app is continuously updated to be better every day. We will keep your idea in mind and update the feature soon.
Thank you again.
Great application. Easy to configure and works like i expected. I asked Josephine for some help with customization and she provided a top notch service with her developer Nguyen Van Dong. Very happy
The Customer Support helped me a lot ! they were really nice and polite :) I had a problem with the pricing app where the discounts I put were not working
Thanks for your patience with our app. We already fixed the problem reported and hope you will keep supporting our app.
Best,
Stephanie.
Let me save you some time. This app wants you to download this App and sister App to pay for two features! After loosing many brain cells I realized and deleted App. I found Gorilla Wholesale.. what a blessing. They are fair and give 30 day trial period and you dont have to download another of their apps to add features. B2B people are not dumb you can roll them both into one App then you might have a winner. Thanks but no thanks!
Hi, I'm Steph from the team.
Firstly, sorry for any unsatisfying experience you had with the app. I wish I could have been online at the weekend.
Secondly, about separating the features in two apps, we do know that both Login Access Management and B2B/Wholesale Solution apps are useful for B2B customers. However, having all in one will make it hard to follow and over-budget for other stores.
Our solutions are good for the majority of merchants.
I tried to contact you by email so that I can better understand your requirements and give advices on the most pocket-friendly plans.
Hope to hear from you.