Ogólna ocena
4,8
Liczba recenzji z daną oceną
  • 92% ocen to oceny z 5 gwiazdkami
  • 4% ocen to oceny z 4 gwiazdkami
  • 1% ocen to oceny z 3 gwiazdkami
  • 0% ocen to oceny z 2 gwiazdkami
  • 3% ocen to oceny z 1 gwiazdkami
16 sierpień 2023

What a customer support and experience
replied in less than one minute and did not leave the chat till solving the issue
with such high level of dedication and support , definitely I will recommend them

Distoz
Australia
5 miesięcy korzystania z aplikacji
BSS Commerce odpowiedział(a) 18 sierpień 2023

Thank you so much for your kind words and 5 star rating!

We truly appreciate your appreciation of our customer service and dedication to providing a positive experience.

Thank you for recommending us, it is very encouraging!

8 maj 2024

Great experience with Jocelyn at BSS Commerce! I had a bit of trouble when updating my store theme, but Jocelyn was able to help with bringing over any customization!

Thanks again Jocelyn!

Cafuné Wholesale
Kanada
Prawie 2 lata korzystania z aplikacji
6 październik 2023

Emma C was very helpful to me. She resolved my issue in a very short time. She was very helpful and professional. I appreciate all the help herself and the team gave me. Thx again!

Isis Divine
Stany Zjednoczone
3 miesiące korzystania z aplikacji
BSS Commerce odpowiedział(a) 16 październik 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.

Wish your business all good!

26 czerwiec 2023

The APP works well for our B2B business needs, but best of all, Emma's support. I have never seen such responsive customer service, giving very detailed guidance and supporting me with various questions and needs throughout whole day. Really appreciate Emma's great job!

NEXOES
Stany Zjednoczone
3 miesiące korzystania z aplikacji
BSS Commerce odpowiedział(a) 27 czerwiec 2023

Thank you very much for your five star rating!

We are so happy to hear that you find the app useful for your B2B needs, and even happier to know that you appreciate our agent's great job. We are committed to providing the best customer service experience and really appreciate your kind words.

Thank you!

28 maj 2023

B2B has helped us to identify and tag restricted users to our customer's site. We have had very good functionality with this app. B2B's customer service and helpful feedback have only made this experience even more seamless!

Wonder of Learning by the Goddard School
Stany Zjednoczone
5 miesięcy korzystania z aplikacji
BSS Commerce odpowiedział(a) 29 maj 2023

Thank you for your 5-star rating! We are thrilled to know that B2B's features have been helpful to you for restricted user identification and tagging to your customers' sites. We are delighted to have such great functionality with B2B and are thankful for their excellent customer service and helpful feedback. We appreciate your kind review!

29 sierpień 2023

Great app. Works well with B2B stores. Haven't officially used it yet. But I tested it and I look forward to start using it in the future. :-)

VisionLine
Dania
2 miesiące korzystania z aplikacji
BSS Commerce odpowiedział(a) 31 sierpień 2023

Thank you so much for your 5 star rating!

We are so glad that you tested our app and found it to be a great fit with B2B stores. We look forward to you utilizing it much more in the future!

13 wrzesień 2023

Jennie and the team are fantastic to deal with. I've always felt that you can ask any question relating to the website and they will deal with it quickly and effectively.
Thanks so much

Sugar & Spice Wholesale
Australia
Ponad rok korzystania z aplikacji
BSS Commerce odpowiedział(a) 15 wrzesień 2023

Thank you for the amazing 5-star rating!

We are delighted to hear that you had a great experience with our agent and the team. We take pride in providing excellent customer service and are glad that we could effectively answer your queries about the website.

Thank you again for your kind words!

29 sierpień 2023

Great app, works really well. Their support is top notch, I had my problem (app compatibility) resolved within 36 hours.

(thanks Jena and team!)

We only use the price lock feature so I can't speak to the rest, but it works well with a simple and effective interface.

Highly recommend.

Curve Distribution
Kanada
27 dni korzystania z aplikacji
BSS Commerce odpowiedział(a) 31 sierpień 2023

Thank you so much for your 5-star rating and your kind words about our app!

We are so pleased to hear that our app works really well, and we are especially thankful for your words about our customer support – we try our very best to provide the best service to each and every one of our customers. We are delighted that you are happy with the Price Lock feature, and we are glad you find our interface simple and effective.

Thank you again!

18 sierpień 2023

App does exactly as it states at half the price of competitors. June answered any and all questions and went above and beyond to assist with installation and my custom theme. Very satisfied. It’s important to note customer service is 12 hours ahead of CST zone, however every email was answered promptly during their business hours. Would recommend!

PinkPro Beauty Supply
Stany Zjednoczone
24 dni korzystania z aplikacji
BSS Commerce odpowiedział(a) 22 sierpień 2023

Thank you so much for your 5-star rating and kind words!

We are thrilled to hear that our agent went above and beyond to assist with the installation and with your custom theme. We appreciate your feedback about our customer service and that each email was answered promptly during our business hours. Your satisfaction means the world to us.

Thank you again!

2 październik 2023

I found this app via Shopify Customer Service who recommended it for my particular situation for which it has been a great fit. We are a small gourmet cheese shop that also has a catering arm to our business supplying unwrap and serve party platters that are made to order. We are lucky to also be partnered with some local businesses who order the platters and I needed them to see some offerings that I am not able to offer to the public. This app allows them to log in and only they now see those offerings. And Jennie was super helpful in getting me set up and then troubleshooting some of the issues I was having initially. I very much appreciated her prompt responses and thorough explanations.

My one issue with the app is that I personally found the verbiage within the app to be unintuitive and a bit confusing at times. I also was unable to find a good detailed explanation of various functions which was frustrating as I tried to figure out what various rules and such accomplished. So improving the tutorials and instructions within the app itself would be helpful, in my opinion.

But I am still very happy with the app's performance and the great customer service I received from Jennie and would therefore definitely recommend it.

Cheese Shop Santa Barbara
Stany Zjednoczone
Około miesiąca korzystania z aplikacji
BSS Commerce odpowiedział(a) 5 październik 2023

Thank you for your 4-star rating!

We are delighted to know that the app can fit your particular needs. Our team works hard to provide great customer service that you have appreciated. Thank you for recommending the app and for your input about the tutorials and instructions. We appreciate your honest feedback.

Hopefully, we can assist you much more so as to help you revise your experience!