B: B2B Lock Password Protect
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Avaliações (588)
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I think this app is messing up my website, I can only see one item in a collection I created. Need help please contact me!!!
Dear,
First off, sorry for any inconvenience caused. We are sorry to hear about your experience with our app. Secondly, we promise to fix all professionally.
I've sent you an email. Please kindly check it and give us a chance to further discuss the problem and help.
Thank you.
I read 24/7 support, but that's not the case. I just downloaded the app, and emails from created accounts are not coming through, which means the app is useless to me. I subscribed to the app, and I need it operational tomorrow - Saturday. It's Friday afternoon, and support is gone for the day and won't return until Monday.
From BSS Commerce Team.
Kindly accept our sincere apology for your experience and please sympathize for us during the weekend.
Emma from our team contacted you shortly on Saturday to further check it.
Hope you can give us another chance and work with us to solve the problem.
Thank you.
Hide price and add to cart does not work. When you add rule it hides everything from the product page or collections. Not user friendly at all.
From BSS Commerce:
So sorry for hearing about your problem. Normally, the errors are caused by theme incompatibility and we can fix it quickly.
Our team has tried to reach back to you from sales@bsscommerce.com. Kindly check and reply to us.
Thank you and sorry again for the inconvenience.
Is it possible to target a specific custom page with your app? In current app it gives you option for custom page (meaning all custom pages are password protected).. Which is not i want.
Thank you so much for your review!
We really appreciate that you spent your time giving us your feedback.
We're building a plan to update our app to do this feature at the soonest.
We'll keep you posted on it when we have detailed information.
Hope you can bear with us.
We will try our best to improve our app to make you satisfy in the future.
Have a nice day!
The supposed 14-day trial does not let you test any function of the application, we cannot know if it is what we need, do not waste your time, it is not good.
This is Jonas from BSS Commerce. So sorry for the inconvenience that you were facing while trying our app.
However, this seems to be a misunderstanding. Our B2B Login app does have a Free Plan which only provides you access to our Force Login function. Additionally, every plan in our app includes specific functionalities and you can only access if you subscribe for the correct one.
I'm not sure if you have already checked our Pricing Plan section within our app but all are written very clearly there. For example, we have Free Plan, Pro Plan, Plus Plan, Platinum Plan and Premium Plan.
- If you don't subscribe for anything, you have access to all functionalities within Free Plan
- If you subscribe for the Pro Plan, you have access to all functionalities within Free and Pro Plan
- The same to other plans
- And if you subscribe for the Premium Plan, you have access to all app features.
With Pro, Plus, Platinum and Premium, we all provide 14-day free trial once on whatever plan you choose.
Hopefully, you can reinstall the app, let us help you with all the setup and eventually revise this misunderstanding. Kindly drop us an email at sales@bsscommerce.com.
Looking forward to hearing from you very soon!
It does not allow you to select a specific collection to have a password on. Therefore i have no use for it.
Thank you so much for your precious feedback.
I would like to inform that we are developing a more advanced version of our app, in which your expected function is included.
We expect to release the new version of our app at the end of March.
Again, we're really appreciated your valuable feedback on our app and will surely develop our app more to meet the customers' needs.
I hope you can give us another chance to support you with our app then.
Would have used the app but the features I needed are 'pro' and the 'upgrade to pro' button is non-responsive.
Hi there, this is Jonas - Customer Support Leader from BSS Commerce.
On behalf of our team, I'm really sorry for the inconvenience that you faced with our app. Our team has right away fixed the issue and things are back on now.
Such a pity that we missed our opportunity to assist you in using our app. I'm not sure if you have already found another solution that fits your needs yet but any other chance you want to tryout our app, we will be right there.
Hopefully, we can support you much further and help you make use of our app features. You can always contact us at sales@bsscommerce.com or drop us a message on our Live Chat.
Looking forward to hearing from you again.
I delete the app but its still on my store.....Please remove it I don't like how its still there after i removed it. Update I was able to remove it by downloading the app again and selecting no at the top of the form.
Hi,
We apologize for this inconvenience,
To delete the app, could you please check if you have selected "Restore all previous settings" before deleting it? This button is at the bottom right corner at the app setting page. If not, please install the app again to restore the setting then you could delete the app totally. Please feel free to contact us if you need any further assistance. We'd like to help you!
Regards,
Nicole.
Very unhelpful that you can't test any options of the app except when you pay first.
What app makes you pay before you can try it, what happened to even a couple of days free trial?
the app didn't work for me and little uninstalled it 5min later after testing the function and still got charged.
If you would have trust in your product you would not operate like this.
So sorry for the inconvenience that you were facing. However, on our pricing plan, we do mention that 14-day free trial is available on the Premium Plan (screenshot: https://prnt.sc/Iz1558tJE25x).
Also, every theme has its own structure and every site has its own 3rd-party apps installed so sometimes code is just not placed into the correct files. If the app wasn't working right away, you can for sure contact us and we will help you with all the setup.
Hopefully, you can reinstall the app and revise your review. Appreciate a lot!
took money from me after uninstalled, now need to file a chargeback.
Far to quick to take payment used it for less than 20 minutes and didnt meet my needs
Dear,
We're sorry for your inconvenience.
Can you contact us at sales@bsscommerce.com to further discuss your problem so that we can help?
We're all ears and hope you give our team to chance to fix your bad experience.
Thank you.