BSS B2B Lock, Login & Password

We’re really sorry to hear that your customers are still unable to access your website after uninstalling the app. We understand how serious and frustrating this can be, especially when it directly affects your storefront.

Please know that our Support Team has already reached out to you directly via email to investigate this with you. We’re committed to looking into the issue carefully, identifying what is still affecting your storefront, and helping you get your website back to normal as quickly as possible.

We’d really appreciate the opportunity to work with you and resolve this properly. Please check your email and reply to our team so we can continue assisting you directly.

Thank you for sharing your experience with us. We truly apologize for the inconvenience you've faced with our app.

However, it seems like there are quite some misunderstandings here. The feature of Hide Products you'd like to use was on another plan and that's why it wasn't working. Since you upgraded your plan to higher one, our team has tried our best to come up with a solution within 24 hours.

Our team has tried our best to support you so far, even work over time to assist you with the case. Thus, saying our app is a scam doesn't seem fair to us. Additionally, the app is still active on your site so hopefully we will have the chance to help you utilize our app the best for your business and revise your experience.

Again, thank you so much for your feedback. If you might have any concerns, don't hesitate to contact us at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

From BSS Commerce:

So sorry for hearing about your problem. Normally, the errors are caused by theme incompatibility and we can fix it quickly.

Our team has tried to reach back to you from sales@bsscommerce.com. Kindly check and reply to us.

Thank you and sorry again for the inconvenience.

This is Jonas from BSS Commerce. So sorry for the inconvenience that you were facing while trying our app.

However, this seems to be a misunderstanding. Our B2B Login app does have a Free Plan which only provides you access to our Force Login function. Additionally, every plan in our app includes specific functionalities and you can only access if you subscribe for the correct one.

I'm not sure if you have already checked our Pricing Plan section within our app but all are written very clearly there. For example, we have Free Plan, Pro Plan, Plus Plan, Platinum Plan and Premium Plan.
- If you don't subscribe for anything, you have access to all functionalities within Free Plan
- If you subscribe for the Pro Plan, you have access to all functionalities within Free and Pro Plan
- The same to other plans
- And if you subscribe for the Premium Plan, you have access to all app features.

With Pro, Plus, Platinum and Premium, we all provide 14-day free trial once on whatever plan you choose.

Hopefully, you can reinstall the app, let us help you with all the setup and eventually revise this misunderstanding. Kindly drop us an email at sales@bsscommerce.com.

Looking forward to hearing from you very soon!

This is Kathy, Customer Support Lead.

Thank you for sharing your feedback. I’m truly sorry that your experience with our app did not meet your expectations and led to frustration. This is not the experience we want any merchant to have when working with us.

Your feedback has been taken seriously and shared with our team so we can continue improving both the product and the way we support our merchants.

I’m personally reaching out to you via email to better understand your experience and see how we can make this right. I sincerely hope we have the chance to listen and support you in a way that feels more helpful and reassuring.

Thank you again for your feedback. I truly hope we will have the opportunity to reconnect and support you better.

We’re truly sorry for missing your message — our team has reached out and will do our best to make things right.

A 5-star review is never required; we truly value your feedback and appreciate the chance to improve. Please feel free to reach us anytime via in-app live chat or support-sbc@bsscommerce.com

Hi there, this is Jonas - Customer Support Leader from BSS Commerce.

On behalf of our team, I'm really sorry for the inconvenience that you faced with our app. Our team has right away fixed the issue and things are back on now.

Such a pity that we missed our opportunity to assist you in using our app. I'm not sure if you have already found another solution that fits your needs yet but any other chance you want to tryout our app, we will be right there.

Hopefully, we can support you much further and help you make use of our app features. You can always contact us at sales@bsscommerce.com or drop us a message on our Live Chat.

Looking forward to hearing from you again.