Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to hide specific products or prices from certain customers, with features like "Login to Show Prices" and "Login to Show Pages". The customer service is often praised for its promptness and willingness to assist with issues beyond the app's scope. The app is noted for its seamless integration with Shopify and other apps, user-friendly interface, quick loading time, and efficient problem-solving capabilities.

February 6, 2024

Just installed the app and ran into a problem that was not related to the BSS app but was caused by leftover code from another uninstalled app on our Shopify Store. Emma responded very quickly and put her technician on it immediately. The problem was fixed in less than 24 hours! Great customer service, Shopify expertise, communication and product. We will be installing more of their apps but was very impressed with this initial interaction with them when I needed support.

Tri-County Tropicals
United States
September 27, 2023

Thank you to Jena for getting our issues corrected very quickly. I have just signed up with this BSS Commerce app, and they look like they are great to work with.

Backtrack
Canada
3 months using the app
BSS Commerce replied October 3, 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

September 21, 2023

We have a very complex wholesale solution need and this app with conjunction of the other apps from BSS commerce works perfectly, couldn't be more happy with the customer experience and the app itself. Jennie P. and the tech support have been there to handle all my questions.

Labeda Wheels
United States
3 months using the app
BSS Commerce replied September 27, 2023

Thank you so much for your 5-star rating and your positive words!

We are glad to hear that our app and tech support have met your complex needs, and that you have enjoyed your customer experience. It is gratifying to have customers like you and we are thrilled that we have exceeded your expectations.

October 10, 2023

One of the best support in Shopify and great app, it delivers what it promises and is easy to use

svenjack-B2C-TEST
Austria
3 months using the app
BSS Commerce replied October 16, 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.

Wish your business all good!

May 24, 2023

So, I must say that the app delivers on its promises. We used it to create customer categories that can view specific products. During the testing phase, everything worked fine. However, when we wanted to start using it, we encountered some problems because of our wrong setting. Therefore, we contacted the support team, and within 1 minute, we received a response from a super nice lady who promptly forwarded our problem to the developer. The developer fixed our problem in less than 1 hour. I can only give this app 5 stars. Keep up the good work!

Would be cool to have a new feature like to hide some Variants of a Product.

Cheers

SvenJackB2B
Austria
12 months using the app
BSS Commerce replied May 29, 2023

Thank you so much for giving us a 5 star rating! We appreciate your kind words about our customer service and developer's swift response in resolving your issue. We're always happy to hear that our users are experiencing success with our app, and we'll continue to work hard to make sure our users have the best experience possible. Thank you again for your support!

July 26, 2023

Great app that works exactly how we need it. We encountered an issue recently (first time after using the app for a long time) but support managed to fix it very quickly. Would definitely recommend the app.

AESTHETICARE Professional Shop
United Kingdom
Over 2 years using the app
BSS Commerce replied August 7, 2023

Thank you so much for the 5 star rating and for taking the time to write a review.

We're so glad to hear that you had a positive experience using our app. We are so happy to hear that even when you encountered an issue recently (first time after using the app for a long time), we were able to resolve it quickly for you.

We really appreciate your positive feedback and recommendation of our app!

August 23, 2023

Quick response with knowledgeable solutions. I have contacted several times and every time was pleased.
They have great customer support and many different apps for shopify users.

TECHIA PROFESSIONAL
Canada
9 months using the app
BSS Commerce replied August 31, 2023

Thank you so much for your 5 star review!

We truly appreciate the kind words and are glad you had a great experience with our customer support. We strive to provide the best service possible and your feedback helps us continue to do that.

Thank you for your support!

September 28, 2023

The app is great, does exactly what I needed but what really sets this business apart is their customer service. They responded within a few hours and in less than 24 hours had solved all my problems and tailored it to my exact needs.

Couldn't recommend enough!

jddfurniture
United Kingdom
9 days using the app
BSS Commerce replied October 3, 2023

Thank you so much for your 5 star rating!

We are so grateful that you found our customer service exceptional and that we were able to quickly and accurately solve your problem and tailor it to your exact needs.

We sincerely appreciate your kind words.

July 12, 2023

Good and easy to use app.
Great customer support.
We're using it to lock our B2B-Shop and allow access only to our business customers. Integrates really well with shopify activation email.

MYMARINI B2B
Germany
About 2 years using the app
BSS Commerce replied July 17, 2023

Thank you so much for your 5-star rating!

We’re happy to hear that you find our app easy to use, with great customer support. We’re thrilled to hear that it its working well for you and that you were able to integrate it with the Shopify activation email.

We appreciate your feedback and happy to serve you in the future!

March 8, 2024

Absolutely brilliant support from Jolie... not only did they install the app correctly, they styled the form for me and also introduced me to another useful app that I needed (that was cheaper than the one I was going to buy) and set that up too.... All dont in less than 15 mins! would highly recommend.

Giggle Gift Company
United Kingdom