TrustWILL Treue & Belohnung
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Unfortunately their customer support is unable to understand some simple queries which wasted 2 days going around in circles talking to him.
The customer support experience plus, their app having a few limitations we decided to mak a change to a new provider.
Hello Dope Skin Co,
Thank you for your feedback. We are so sorry to hear about your experience and truly appreciate you sharing it with us.
We understand how frustrating it must have been to feel that your questions were not clearly understood, and we sincerely apologize for the inconvenience caused. Providing clear and efficient support is very important to us, and we take your comments seriously.
Following your feedback, we arranged for a manager to connect with you directly, and we’re glad that most of your concerns have since been addressed. We’ll continue working on improving our support experience to ensure better clarity and efficiency moving forward.
We also want to thank you for your suggestion regarding the referral page. We value your input, and our development team is already investigating this feature. We’ll be sure to keep you updated once it becomes available.
If you ever consider revisiting TrustWILL Loyalty, we would be more than happy to support you and ensure a smoother experience. In the meantime, please don’t hesitate to reach out if you need anything.
Thank you for your understanding and trust!
Best regards,
TrustWILL Loyalty Team
We decided to utilize Loloyal due to their integration with Shopify POS as we have both an online and in person presence. It wasn't until we set everything up that we realized HUGE misses by the app.
1. On the app points for both in-store and online purchases are shown as pooled BUT those points can't actually be combined. In store purchase points accumulate together to make monetary rewards and online purchase points accumulate together to make monetary rewards. The awards then can only be redeemed from where they originated. Ie points/rewards accumulated by online purchases can't be redeemed in store and vis versa. WHY???? It's the same customer purchasing from our brand why in the world would you not allow them to accumulate and redeem the points/rewards on both channels. And if not why would even show them as pooled at any point in the app.
2. There is a Loloyal app to download on Shopify POS yet when a new customer is checking out in-person they can NOT set up an account on the app for POS. So they have to go online to sign up but then can't even use the points they just earned online.
Our in-person locations are in many tourist towns so we love converting our in-person customers into online customers. We had hope Loloyal would be another way of converting to online but oddly enough NOPE.
With all this said I will say that the customer service has been extremely prompt which is much appreciated.
Hello Alyth Active,
Thank you very much for taking the time to share such detailed feedback.
We completely understand your concerns back then. Now it's 2026, and over the past year, we’ve made significant updates to our product, particularly around POS functionality and loyalty experiences.
Your feedback played an important role in helping us prioritize these improvements, and we’re grateful for that. We’re also glad to hear that our support team was able to provide prompt assistance at the time.
If you’re open to it, we’d love to invite you to take another look at TrustWILL Loyalty. Our team would be happy to walk you through the latest updates and explore whether the app now better fits your needs.
Thank you again for your valuable input, and we hope to have the opportunity to support your business in the future.
Best regards,
TrustWILL Loyalty Team
A lot of help full things and that's totally free!
We hope can improve more and more functionality as the resize of the opened widget soon!
EDIT
I am updating my review because the app has become pay-as-you-go and in the free plan, the functions are really limited and do not allow you to do anything. Too bad because the app was for me.
We are so glad you are loving our app. Thank you so much for the 5-star review, if you have any questions or issues encountered along the way, just let us know. You can reach us on the live chat anytime we are available 24/7.
-Catherine
mostly functions locked, in our region
Hello wimsical wardrobe,
Thank you for your feedback.
We’re sorry to hear that you felt most features were locked. We’d like to clarify that TrustWILL Loyalty offers both a free plan and paid plans, where advanced features are included in the paid tiers. To help users explore the full functionality, we also provide a 14-day free trial, allowing you to test all advanced features before making any commitment.
Regarding regional availability, our features are not restricted by region, so what you experienced is related to plan access. We previously reached out a few times to better understand your situation and help resolve any issues, but we haven’t been able to connect yet.
We’d really love to assist you in getting full value from the app. If you’re open to it, please feel free to reply to our emails or contact our support team directly. We’re happy to walk you through setup, clarify feature access, or explore solutions tailored to your needs.
Your feedback is important to us, and we’re committed to making your experience better.
Best regards,
TrustWILL Loyalty Team
I am still trying to figure this out. I will update my review when I get it finished. I have not had any luck as of yet.
Hi Bittersweet Herb Farm,
Thank you very much for taking your valuable time to leave a review for us. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.
Please don't hesitate to contact us again if you encounter problems or difficulties, we are so willing to help. You can reach us through our email and also via 24/7 live chat.
Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
Loloyal Team
