CWILL Treue & Belohnung
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The app may have its issues and flaws, but their customer service works well. Thank you for the swift and thorough trouble-shooting.
Thank you for your review! We appreciate your honest feedback and are glad to hear that our customer service was able to assist you quickly and effectively. We understand that our app may have some areas for improvement, and we are actively working to address these issues. 🥺We value your continued support and hope to provide you with an even better experience in the future.🥰
-nona😊
Excellent App with Great Support!
We've been using Loloyal for our vape store, and it's been a great experience so far. The referral system is easy to set up and works smoothly. It helped us launch a smart “refer and save” campaign that both attracts new customers and rewards existing ones, win-win!
Their support team is super responsive and always ready to help, even if it takes a bit of back and forth. The integration with Klaviyo is useful, and the ability to customize the loyalty and rewards setup makes it very flexible.
There’s still some room for improvement (like syncing more referral data into Klaviyo), but overall, it’s a powerful tool that adds real value to our store. Highly recommended if you’re serious about customer retention and word-of-mouth growth!
Thank you so much for your kind words and detailed feedback! We're happy to hear that Loloyal has been a great fit for your store and that you’re enjoying the referral system and flexibility of the app.
We truly appreciate you highlighting areas for improvement, like syncing more referral data into Klaviyo. Your insights are valuable to us as we continue to enhance the app.
If you have any other suggestions on how we can improve and ensure you have the best possible experience, we’d love to hear them. And as always, feel free to reach out if you need any assistance—we’re here to help!
Best regards,
Cassie | Loloyal Support Team
Switched over from Smile because their rewards program was costing us $199 a month! This is an exact replica of Smile with more ability to edit CSS. Also at the fraction of the price of $29.99. Customer service is great and answers within less than 5 minutes.
Thank you for taking the time to leave us a review! We're glad to hear that our rewards program is a cost-effective solution for your business.💞 We strive to provide excellent customer and are happy to hear that you've had a positive experience with our team. If you have any further questions or concerns, please don't hesitate to reach out to us.✨
Best Regards,
Nona|Loloyal Reward Team
Excellente application et le SAV est parfait et rapide
Bonjour,
Merci beaucoup pour votre excellent avis ! 😊 Nous sommes ravis d’apprendre que vous appréciez notre application ainsi que la rapidité et la qualité de notre service client. Vos encouragements sont une véritable motivation pour toute notre équipe.
Si vous avez la moindre question ou besoin d’aide à l’avenir, n’hésitez pas à nous contacter. Nous serons toujours heureux de vous accompagner.
Cordialement,
L’équipe TrustWILL Loyalty 💙
Je trouve dommage que l’on ne puisse pas créer de communauté autour !
Merci d'avoir pris le temps de partager votre avis sur Loloyal ! Vos commentaires nous sont très précieux.
Nous comprenons votre souhait de créer une communauté autour de l'application et nous en sommes conscients. Vos commentaires nous aident à nous améliorer et nous en tiendrons compte pour continuer à améliorer notre plateforme.
Si vous avez des suggestions ou des fonctionnalités spécifiques que vous souhaiteriez voir ajoutées, n'hésitez pas à nous les communiquer ! Notre objectif est d'améliorer encore votre expérience.
Best regards,
Cassie | Loloyal Support Team
Pas mal, en manque un peu de fonctionnalité mais top avec un service client au top !
Merci beaucoup pour votre soutien et vos commentaires!
Si nous pouvons rendre votre expérience encore plus fluide ou utile, n'hésitez pas à nous contacter. Nous serions ravis de vous aider et de rendre votre impression encore meilleure avec notre application. Nous attendrons patiemment votre réponse et vos commentaires à ce sujet. Nous serons heureux de recevoir une réponse de votre part.
Merci encore d'avoir choisi Loloyal!
Best regards,
Cassie|Loloyal Support Team of Channelwill
Good a little difficult to make it clear had to repeat a couple of times and had to figure it out by myself but in the end she understood and confirm that what I did was correct
Thank you for taking the time to share your thoughts about Loloyal. We’re glad to hear that everything was resolved and that your setup was correct in the end.
We truly value your patience and feedback. It’s clear we can do more to make things easier and more intuitive, and we’re already working on enhancements to ensure our guidance is as clear and seamless as possible. Your experience is important to us, and knowing where we can improve helps us serve you better.
If there’s anything more we can do to assist you or make your journey with Loloyal even smoother, we’d love to hear from you. We’re committed to ensuring your experience exceeds expectations moving forward. 😊 We would be glad for us to improve your impression with our app.
Best Regards,
Sophie | Loloyal Support Team
Still testing the APP. But so far APP is super easy to use and support is also helpful. Some minor things in term of customisability needs to improve for our needs though (font type, etc.)
Hi SANVT!
Thank you for your time to leaving us a review. Ease of use is what we've been working on, and customer service is what we've been working on as well.
In addition, regarding the feedback about font, we will continue to develop in the near future. If you are interested, you can follow our community to get our app roadmap 👉 https://loloyal.canny.io
Should you need any other support, please do not hesitate to contact us on Live Chat.💖
Best Regards,
Catherine | Loloyal Team
Per ora va bene, anche se mi sarebbe piaciuto avere a disposizione nel piano gratuito la possibilità di accumulare punti tramite le recensioni su Trustoo, app che uso da mesi.
Apprezziamo le tue gentili parole e il tempo che hai impiegato per fornire un feedback. Il servizio clienti è la nostra prima priorità, quindi siamo lieti di averlo soddisfatto! La tua attività rende il nostro lavoro gratificante. Lo apprezzo sinceramente.
-Mariadella
good customer support, thanks to Mariadel today got the set up sorted. I think they restrict the functions quite a bit - until you do the paid version. But for us, we decided to go ahead to try for there are both online and offline customers going to come in
Thank you for taking the time to write your feedback! It's an honor for us to provide excellent service to you. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~
- Mariadel
