Loloyal: Loyalty and Referral , 946 Rezensionen
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great app very straightforward
We would like to express our sincere gratitude for your positive review of our app's straightforward functions and interface. As part of Loloyal Team, we are committed to providing our users with a seamless and memorable user experience. 😊Our goal is to not only offer an easy-to-navigate app but also one that can help boost your sales and advertise your store.
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We understand that starting a new business can be challenging, which is why we are pleased to offer you a 30% discount on any of our plans for the first six months.🫰🏼 You may choose between our Starter or Growth Plan, and you will also enjoy a 7-day demo period before you start paying for our services. We hope that this offer demonstrates our sincerity in supporting your business's growth.
To take advantage of this offer, kindly respond to this email with your Shop URL and the plan you wish to take.💖
In return, we kindly ask for your continued support and feedback. 💖Your input is invaluable in helping us improve our app's functionality and interface and provide you with an even better experience. Please let us know how we can make you fully satisfied with our app.
Thank you once again for choosing Loloyal, and we look forward to continuing to assist you with your loyalty program needs!
-nona💪🏼🤩🤩
The app may have its issues and flaws, but their customer service works well. Thank you for the swift and thorough trouble-shooting.
Thank you for your review! We appreciate your honest feedback and are glad to hear that our customer service was able to assist you quickly and effectively. We understand that our app may have some areas for improvement, and we are actively working to address these issues. 🥺We value your continued support and hope to provide you with an even better experience in the future.🥰
-nona😊
Trying now
Hello there,
Thank you for trying our app and sharing your thoughts in your recent review. We appreciate your feedback and are here to assist you if you have any questions or concerns. Your input is essential to us as we continuously work to improve the customer experience.
Best regards,
Sophie
Per ora va bene, anche se mi sarebbe piaciuto avere a disposizione nel piano gratuito la possibilità di accumulare punti tramite le recensioni su Trustoo, app che uso da mesi.
Apprezziamo le tue gentili parole e il tempo che hai impiegato per fornire un feedback. Il servizio clienti è la nostra prima priorità, quindi siamo lieti di averlo soddisfatto! La tua attività rende il nostro lavoro gratificante. Lo apprezzo sinceramente.
-Mariadella
good customer support, thanks to Mariadel today got the set up sorted. I think they restrict the functions quite a bit - until you do the paid version. But for us, we decided to go ahead to try for there are both online and offline customers going to come in
Thank you for taking the time to write your feedback! It's an honor for us to provide excellent service to you. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~
- Mariadel
I started using this app and I find it very easy to use. Customers service is very reactive and helpful.
Awesome app. Just hope this never gets paid. The customer service is awesome. always ask for hidden features.
I decided to try Loloyalty because their pricing seemed reasonable for a store just starting its loyalty program. The Starter level is sufficient and does almost everything I need; I've been frustrated before by apps that have a free or low-priced option only to find that the money-saving tier is crippled to the point of not being usable, but that's not the case here.
The app and its widget are highly customizable and I got them to reflect my site's style. The widget can be opened with a button or by using a URL. I have complete control over how many points are issued for each activity, whether it's transactional or social, again without any limits because I'm only on the Starter plan. Customer service has been available and friendly, and the developers seem very interested in customer input.
The weak points are the notifications and the referrals portion of the program. I understand they're working toward letting us customize the emails, which is good because it's needed. I've opted to turn their emails off altogether. It needs better integration with Shopify's email module and Flow so we can plan our own communications rather than depend on theirs.
I do like that the referral program lets me decide exactly what each party receives: I give the referring member points while the prospective customer gets a percentage off coupon, but you could just as easily change either to free shipping or a free gift. That said, the communications are terrible. If the member wants to send an email to a friend, it is so badly formatted as to be almost indecipherable. The landing page has zero branding and is so poorly translated that I am truly concerned that prospective customers will think it's a phishing attempt. Neither the referral link nor the discount code generated for the customer is exportable, so I can't create my own email campaign, and because the discount code is only available on the landing page, I can't opt to circumvent that. They mentioned that the referral link can be sent to Klaviyo, but what about those of us who don't use Klaviyo (and, for that matter, why only Klaviyo), plus that still requires us to use the terrible landing page. So, all of that is why I deducted a star.
Even though I have complaints and think there are serious issues that need to be resolved, I am mostly happy with and am still using the app.
Hello There,
We would like to apologize for any frustration or inconvenience caused by the weak points in our Loloyalty program 🥲 that you have mentioned in your review. We appreciate your honest feedback and are working to improve our notifications and referrals portion of the program. We are also looking into better integration with Shopify's email module and Flow to provide our customers with more options for communication.🥺
We understand your concerns about the formatting and branding of our referral program and are taking steps to improve this aspect of our service. We will also explore ways to make the referral link and discount code more easily exportable for our customers who prefer to create their own email campaigns.😇
Thank you for your continued use of our app and for bringing these issues to our attention. We value your feedback and will do our best to address any concerns you may have in the future. And to let you know that we sent you an email. Would you mind taking a moment to check it out and respond when you have a chance? We appreciate your time and look forward to hearing back from you soon. 🥺Thank you!
-nona😇
Great service, customer care quick to response in a friendly manner. The app is fairly easy to use and have great functions to attract and keep your customers.
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.
-Catherine
Good customer care, we got issues but they tried their best to solve them, and they solved in 72h. Satisfied.
Hi There,
Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊 If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share.
You can follow our community to get our app roadmap 👉 https://loloyal.canny.io. Should you need any other support, please do not hesitate to contact us on Live Chat.💖
Best Regards,
Sophie | Loloyal Team