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I worked with Kim. She was absolutely amazing!! She worked with me through all of my questions and was so patient and sent me screenshots of what to do. Highly recommended.
Hello O'Caiden,
Thank you so much for your support! We're so glad to know that you are satisfied with Loloyal. Providing excellent customer service is our top priority, and we’re thrilled to hear that you had a great experience with Kim. If you have any questions or need any assistance, please don't hesitate to reach out! We're here to help!
Best regards,
Cassie | Loloyal Support Team
Lololyal has one of the best customer service platforms that I ever ever worked with. I really appreciate the real-time support chat that's available 24/7. This has made working late nights much more efficient. The team is also quick in helping to resolve issues. Thank you to all the support staff for helping us make this reward program come to fruition.
Thank you so much for your kind words! We're thrilled to hear that our real-time support has been helpful and made your late-night work more efficient. Our team is always here to assist, and it's great to know we could help bring your rewards program to life. Don't hesitate to reach out anytime—you can count on us 24/7!
Best Regards,
Kim|Loloyal Support Team of Channelwill
Good service of Grace, really professional and reply immediately. When we have other needs, she will also give feedback to their develop team.
Thank you for your kind words! We're thrilled to hear that Grace provided prompt, professional service and that she ensured your feedback reached our development team. We’re always here to support your needs and look forward to assisting you in the future!
Thank you for choosing, Loloyal!
Best Regards,
Kim|Loloyal Support Team of Channelwill
Great app! Easy to use, smooth, and well-designed. The customer service is fantastic: responsive and efficient. My issue was resolved quickly. Highly recommend!
Thank you so much for the wonderful feedback! 😊 We’re thrilled to hear that you’re enjoying the app's design and ease of use. Our support team works hard to provide quick and effective assistance, so it’s fantastic to know we could resolve your issue swiftly. Thanks again for recommending us! 🎉
Best Regards,
Kim|Loloyal Support Team of Channelwill
Very good customer support ! Thanks to Sherm who nicely helped me with the settings !
Hello Che! Empanada,
Thank you so much for your support! We're so glad to know that you are satisfied with Loloyal. Providing excellent customer service is our top priority, and we’re thrilled to hear that you had a great experience with Sherm. If you have any questions or need any assistance, please don't hesitate to reach out! We're here to help!
Best regards,
Cassie | Loloyal Support Team
Excellent service. Quick response time. I had some issue with my theme and this application, making it very slow and not fully functional. I was on the brink of uninstalling it and trying another service, but they fixed the issue in less than a few days and now the application is working perfectly on my store. Very impressed.
Thank you for your kind words and for giving us the opportunity to resolve the issue! We're glad to hear that our team was able to quickly fix the problem and get everything running smoothly for your store. We’re committed to providing excellent support and ensuring our app works seamlessly for you. If you need any further assistance or have suggestions, we’re always here to help!
Best Regards,
Sophie|Loloyal Support Team of Channelwill
Thanks to Nova who answered all my questions and helped us to set up the app!
Thank you for the kind words! We're thrilled to hear that Nova was able to assist you with setting up the app and answering all your questions. If you need any more help, feel free to reach out!
Thank you for choosing Loloyal!
Best Regards,
Kim|Loloyal Support Team of Channelwill
Awesome App! We've been using it for several years now. The customer support is great! Customers love the points system, both online and offline.
Thank you so much for your support over the years! We're thrilled to hear that you and your customers are enjoying the points system and that our customer support has met your expectations. If you ever need any assistance, we're always here to help!
Best Regards,
Cassie | Loloyal Support Team
This one is so much better than SMILE
I’ve been a SMILE user for two years, and this software not only has all the features that SMILE offers, but it also includes many that SMILE lacks. The interface is more user-friendly and smooth, and both the widget and launcher are outstanding and easy to customize. The best part is the price—it’s very reasonable. Another important point is the customer service, which is excellent! Although they don’t claim to be available 24/7, they often respond almost immediately.
If you’re still using SMILE, now is the time to switch to this app, it is Easier than you think to migrate(I spent more than one year to make this decision). They will carefully help you transfer your user data and ensure everything is done correctly.
One final suggestion: during the transfer, it would be great if the VIP tiers, points, and birthday information could all be handled in a single document. This might prevent any issues with the VIP tiers.
5 stars definitely.
Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you find our app to be a superior alternative to SMILE, and that you appreciate the user-friendly interface, customizable features, and reasonable pricing.
We're especially glad that our customer service has met your expectations, and we’ll certainly take your suggestion about handling VIP tiers, points, and birthday information during transfers into account to improve our service further.
Your 5-star rating means a lot to us, and we're grateful for your support. If you ever need anything, we're always here to assist you!
Best regards,
Kim|Loloyal Support Team of Channelwill
Very impressed with the customer service from Nova! Fast and efficient information, she is a great asset to your customer service team :)
Thank you so much for your wonderful feedback! We're delighted to hear that Nova provided fast and efficient support. She truly is a valuable member of our team, and we'll make sure to share your kind words with her. 😊 We're always here if you need anything!
Best Regards,
Kim|Loloyal Support Team of Channelwill