CWILL Loyalty & Referrals
עומד בסטנדרטים הגבוהים ביותר שלנו לביצועים, עיצוב ואינטגרציה. למידע נוסףנפתח בחלון חדש
ביקורות (807)
לעדן
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לפי דירוג
This one is so much better than SMILE
I’ve been a SMILE user for two years, and this software not only has all the features that SMILE offers, but it also includes many that SMILE lacks. The interface is more user-friendly and smooth, and both the widget and launcher are outstanding and easy to customize. The best part is the price—it’s very reasonable. Another important point is the customer service, which is excellent! Although they don’t claim to be available 24/7, they often respond almost immediately.
If you’re still using SMILE, now is the time to switch to this app, it is Easier than you think to migrate(I spent more than one year to make this decision). They will carefully help you transfer your user data and ensure everything is done correctly.
One final suggestion: during the transfer, it would be great if the VIP tiers, points, and birthday information could all be handled in a single document. This might prevent any issues with the VIP tiers.
5 stars definitely.
Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you find our app to be a superior alternative to SMILE, and that you appreciate the user-friendly interface, customizable features, and reasonable pricing.
We're especially glad that our customer service has met your expectations, and we’ll certainly take your suggestion about handling VIP tiers, points, and birthday information during transfers into account to improve our service further.
Your 5-star rating means a lot to us, and we're grateful for your support. If you ever need anything, we're always here to assist you!
Best regards,
Kim|Loloyal Support Team of Channelwill
We decided to utilize Loloyal due to their integration with Shopify POS as we have both an online and in person presence. It wasn't until we set everything up that we realized HUGE misses by the app.
1. On the app points for both in-store and online purchases are shown as pooled BUT those points can't actually be combined. In store purchase points accumulate together to make monetary rewards and online purchase points accumulate together to make monetary rewards. The awards then can only be redeemed from where they originated. Ie points/rewards accumulated by online purchases can't be redeemed in store and vis versa. WHY???? It's the same customer purchasing from our brand why in the world would you not allow them to accumulate and redeem the points/rewards on both channels. And if not why would even show them as pooled at any point in the app.
2. There is a Loloyal app to download on Shopify POS yet when a new customer is checking out in-person they can NOT set up an account on the app for POS. So they have to go online to sign up but then can't even use the points they just earned online.
Our in-person locations are in many tourist towns so we love converting our in-person customers into online customers. We had hope Loloyal would be another way of converting to online but oddly enough NOPE.
With all this said I will say that the customer service has been extremely prompt which is much appreciated.
Hello Alyth Active,
Thank you very much for taking the time to share such detailed feedback.
We completely understand your concerns back then. Now it's 2026, and over the past year, we’ve made significant updates to our product, particularly around POS functionality and loyalty experiences.
Your feedback played an important role in helping us prioritize these improvements, and we’re grateful for that. We’re also glad to hear that our support team was able to provide prompt assistance at the time.
If you’re open to it, we’d love to invite you to take another look at TrustWILL Loyalty. Our team would be happy to walk you through the latest updates and explore whether the app now better fits your needs.
Thank you again for your valuable input, and we hope to have the opportunity to support your business in the future.
Best regards,
TrustWILL Loyalty Team
We changed our loyalty program because we were looking for an app that would allow us to have a multilingual experience for our customers. And we found it with Loloyal. The app is very easy to set up and use. The customer service is one of the best on the market. Thanks to Kim, Mariadel, Sophie and the whole team for helping us with all our questions. I would recommend this app without hesitation.
Thank you so much for your wonderful review! We're thrilled to hear that Loloyal met your needs for a multilingual loyalty program and that you found the app easy to set up and use. It’s fantastic to know that our customer service team, especially Kim, Mariadel, Sophie, and the rest of the team, were able to assist you with all your questions.
Your recommendation means the world to us, and we're here for you anytime you need further assistance. Thanks again for choosing Loloyal!
Best regards,
Kim|Loloyal Support Team of Channelwill
購入金額に応じたポイント付与や、会員ランクによるポイント付与率の変更、様々なアクションに応じたポイント付与ができるので、様々なキャンペーンに対応できそうです。
ウィジェットの編集などもわかりやすく、テンプレートもあるのでとても使いやすいです。会員ランクのアイコンなども数種類から選べます。
様々なプログラムが設定できる分、初期の設定を事前に確認と検討しておく必要があると感じました。
気になる点：たまったポイントを割引として利用する場合は、一度クーポンに変換する必要があるのでお客様の手間が発生します。
特に良かった点：サポート体制が素晴らしいです！不明点や問題が発生した際にサポートへ問い合わせしたところ、迅速（1-4日以内）かつ柔軟に対応していただけました。
サポートしてくださったMariadelさんとKimさんに心より感謝申し上げます。
翻訳アプリを使用してくださっているため、サポートへの問い合わせは日本語でも大丈夫でした。
徹底的かつ肯定的なレビューをありがとうございます!ご購入金額や会員ランク、さまざまなアクションに応じてポイントが付与されるなど、多彩なアプリをご利用いただければ幸いです。ウィジェットの編集が簡単で、テンプレートが利用できるため、エクスペリエンスがスムーズになったことは大変喜ばしいことです。
蓄積されたポイントをクーポンに変換するために必要な労力について、建設的なご意見をありがとうございます。あなたのフィードバックは、改善し、ユーザーにより良いガイダンスを提供するのに役立ちます。
マリアデルとキムを含む当社のサポート チームが優れたサービスを提供し、質問に迅速かつ柔軟に対応したことを特にうれしく思います。言語サポート機能も役に立ったとのお言葉をいただき、大変嬉しく思います。
さらにご質問がある場合やサポートが必要な場合は、お気軽にお問い合わせください。私たちは、お客様が可能な限り最高の体験をお届けできるようお手伝いいたします。
ご支援と当社のアプリをお選びいただきまして、重ねて御礼申し上げます。
よろしくお願いします、
キム|忠実なサポートチーム
Excellent Experience
The implementation of the system went smoothly. The menu is intuitively designed and very clear. The integration looks truly outstanding and is crafted with a high level of professionalism. We are eagerly anticipating our customers' reactions to our loyalty program. What we appreciated the most was the warm welcome from the support team. We had a very pleasant interaction with Nova, who not only answered our beginner questions but also provided numerous helpful tips - and that with an unmatched response time. For example, we didn’t know that expected points could be displayed next to the price, offering our customers complete transparency in point collection. We think that’s fantastic, and thanks to Nova, we were able to integrate this feature right away. Overall, we are very satisfied so far and look forward to seeing how the program evolves.
Thank you so much for your detailed and positive review! We're thrilled to hear that your experience with our system has been excellent and that the implementation went smoothly. It's wonderful to know that you find our menu intuitive and our integration outstanding. We're especially pleased that Nova was able to provide you with a warm welcome and helpful tips, enhancing your experience further. The feature of displaying expected points next to the price for complete transparency is indeed fantastic, and we're glad you could integrate it seamlessly.
Your satisfaction is our top priority, and we're excited to see how your loyalty program evolves and how your customers respond. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Thank you again for your support and for choosing Loloyal.
Best regards,
Kim|Loloyal Support Team of Channelwill
So far, the interface is easy to use and make quick edits. After playing with the free plan for a few hours, I'm considering a paid plan as I like how simple the app is, and what other features are included, like adding a free product to be redeemed using a points system. I'll have an updated review once I start a paid plan.
Thank you for your positive feedback! 😊 We're thrilled to hear that you find the interface easy to use and appreciate the features available in the free plan. 🎉 If you decide to upgrade to a paid plan, we're confident you'll love the additional features like the points system for redeeming free products. 🌟 We look forward to your updated review once you've had a chance to explore the paid plan. If you have any questions or need assistance, feel free to reach out. Happy using! 👍😊
Best regards,
Sophie|Loloyal Support Team
My impression so far...wow. This is the fifth loyalty app I have downloaded, and I felt this was the closest to what we wanted for our store. It was 8:30pm on a Saturday (small business owners, you feel me) and I submitted an inquiry on chat, thinking I would receive a reply the following business day and immediately there was someone there. Quick, friendly, and informative answers. Then I ran into an issue and specifically said it wasn't urgent, however they immediately jumped into the backend of my store and had it resolved in minutes. Given the look, functionality, and outstanding support with this app, I know I made the right decision.
Wow! Thank you so much for sharing your incredible experience with Loloyal. We're absolutely thrilled to hear that we were able to exceed your expectations and provide you with the support you needed, even on a Saturday evening!
As fellow business owners, we completely understand the importance of timely assistance, and we're delighted that our team was able to be there for you when you needed us. Providing quick, friendly, and informative support is a top priority for us, and we're thrilled to hear that you found our team to be so responsive and helpful.
We're also glad to hear that you're impressed with the look and functionality of our app. We've put a lot of effort into creating a solution that meets the needs of businesses like yours, and it's wonderful to hear that we're on the right track.
If you ever have any further questions, need assistance, or just want to chat, please don't hesitate to reach out. We're here to help you every step of the way, and we're excited to continue supporting your store's success!
Thank you again for choosing Loloyal, and we look forward to serving you for many years to come.
Best Regards,
Kim|Loloyal Support Team
Ottima app, l'unica che ti permette di iniziare a testare il programma fedeltà gratuitamente e tradurre tutti i testi in modo dinamico. Inoltre assistenza cliente veramente TOP sempre disponibile
Siamo estremamente felici che tu abbia trovato la nostra app così utile! La possibilità di iniziare a testare il programma fedeltà gratuitamente e la traduzione dinamica dei testi sono due caratteristiche che ci impegniamo a mantenere di alta qualità. Grazie per il tuo apprezzamento per il nostro servizio di assistenza clienti; siamo qui per te e per rispondere a qualsiasi domanda tu possa avere.
Distinti saluti,
Mariadel // Supporto Loloyal 💫
After trialing almost all the Loyalty apps on Shopify marketplace, Loloyal was the one that stood out for the best value to features ratio. Another great plus is their 24/7 live chat. A huge shout out to the support team including Mariadel, Kim & Sophie who are very quick & responsive in forwarding on issues to the Loloyal developers! Highly recommended loyalty app.
Thank you so much for taking the time to share your experience with Loloyal! We're thrilled to hear that our loyalty app stood out to you with its value and features. Our team works diligently to ensure that our customers receive top-notch support, and we're glad to hear that Mariadel, Kim, and Sophie were able to assist you promptly and effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your recommendation and look forward to continuing to serve you! Your satisfaction is our priority!
Best regards,
Kim
Loloyal Customer Support 🌟
Great points program, very helpful for the POS system, pretty much does all I need, easy to see the remaining points on the screen which is really important for us, and one tap to redeem rewards.
The customer service is also great, helpful and patient. The technical team also improved few features based on my feedbacks, thanks a lot.
Thank you for your amazing review! We're thrilled to hear that our points program is helping with your POS system and that you find it easy to track points and redeem rewards. We're also delighted that you've had a positive experience with our customer service and technical team. Your feedback helps us improve, and we appreciate your support.
Best regards,
Mariadel 💗
Loloyal Customer Support 🌟
