Recenzje (727)
Zawęź
-
Według oceny
Este aplicativo está a me cobrar valores sem eu ter o serviço deles
Olá,
Lamentamos saber da sua experiência e compreendemos perfeitamente a sua preocupação com a cobrança mencionada.
Assim que recebemos sua mensagem, analisamos cuidadosamente seu histórico de assinatura e entramos em contato por e-mail para explicar as datas do período de teste gratuito, o ciclo de faturamento e como o congelamento temporário da sua loja estendeu automaticamente o período de faturamento, de acordo com as regras do sistema da Shopify. Continuamos à disposição para esclarecer quaisquer dúvidas ou analisar qualquer fatura que você possa receber.
Garantimos que não cobramos por serviços inativos e temos o compromisso de manter total transparência e precisão em todos os momentos.
Se puder responder aos nossos e-mails, ficaremos felizes em ajudá-lo até que tudo esteja completamente resolvido.
Agradecemos a sua atenção.
Atenciosamente,
Equipe Trustoo Loyalty
Only for shopify plus user?
Hello there,
Trustoo Loyalty isn’t limited to Shopify Plus users—you can use the app even if you’re on a Shopify trial plan or any other Shopify plan.
We’re happy to support you no matter which plan you’re on! We’d also love to learn more about the features you’d like to explore with us, and one of our team members has already reached out to you via email.
Best regards,
Trustoo Loyalty Support Team
The customer service and the team is literality not help. I found problem on the setting of points reward on placing orders and it has been a week but they still not fixing it but keep telling me that they are fixed. I pay so much money for the plan and they give me nothing.
Hello
Thank you for your feedback, and we’re truly sorry for the frustration this issue caused. We understand how important accurate points awarding is for your customers, and we sincerely apologize for the inconvenience you experienced.
As soon as you reported the problem, our team began investigating and worked closely with our developers to identify the root cause. We later discovered the issue affecting the reward logic, and it has now been fully resolved. All missing points from the affected orders have been corrected, and we have also re-synced your historical data to ensure that every eligible order receives the points it should.
We’ve shared a detailed file with you outlining all processed orders for full transparency, and we remain available to help with any questions or further adjustments you may need.
We truly value you as our customer, and we’re committed to restoring your confidence in our service. If there’s anything more we can do to assist, please feel free to reach out. Our team is always here and ready to support you.
Best regards,
Trustoo Loyalty Support Team
Stay very far away. The company is very dishonest , deceitful, & pushes to get you to provide them with full access to your shopify admin whenever you are experiencing an issue.
I was able to get their A.I. chat bot to explain that the reasoning why they wanted full access to the shopify admin was so they could edit miscellaneous code within' the theme of your store. In which no other app has ever asked for this amount of access, especially when I contacted them in regards to the order count they put in place is counting orders from other marketplaces, such as eBay, Walmart, Amazon, etc. & counting those orders to your allotment of orders they let you have per month. I simply just wanted them to make it so that the only orders that count are orders from actual members of the program & who are fully registered on our website. We do not want points being given out to customers from other marketplaces that have no access to the points.
What kind of coding would they do to our shopify theme if we granted them full access? Who is to say. But this is an issue that is part of their actual app, they DO NOT NEED ACCESS TO YOUR SHOPIFY ADMIN.
Hello There,
We would like to extend our sincere apologies for any inconvenience caused during your recent interaction with our team. We have reviewed the conversation and identified a misunderstanding that led to the mistake. Please rest assured that our team upholds honesty and integrity in all our work, and we have no intention of accessing your store without your permission.
We understand that the request for access was made in order to ensure that our app is functioning properly on your website. However, we acknowledge that our representative made an error in judgment and we take full responsibility for this mistake.😢 We are committed to correcting the error and ensuring that it does not happen again.
In order to provide you with further assistance and address your concerns in detail, we have sent you an email. We hope that you will take the time to review the email and provide us with your feedback. We value your business and appreciate your patience and understanding.
Thank you for your continued support.
Best regards,
Nona- Customer Service Supervisor
I downloaded this app because I read many good reviews, unfortunately, they didn't attend to my request as I have emailed multiple times. I haven't gotten started on the app yet because I am yet to receive any support despite all my emails
Firstly, I'd like to apologize for your experience you had. We will be taking steps internally to ensure this sort of interaction remains an isolated incident. At present, we have contacted you by mail, but we haven't received your reply yet. You can always find us through live chat, which is the fastest way. So sorry again for your bad experience.
Looking forward to connecting with you to re-establish the service-level we take pride in offering our merchants!
Kevin
Customer Success Manager
Updated review 2025-11-19:
First of all, avoid this company at all cost, they will always manipulate your billing and up charge your plan tier without your permission, this had happened to us Three Time !
My very recent experience with Loloyal revealed a pattern of sly, untransparent, and almost scam-like behavior. They quietly upgraded my plan without permission and billed me for 1,000 orders per month. There was no notice, no explanation—I only caught it by checking my Shopify billing.
When I reached out about the unauthorized charge, they restricted my account features. Only then did I learn that the plan they pushed me into removed access to the landing page—something they never disclosed upfront. The timing made it feel deliberate.
Being billed for a full year while losing core features, with zero proactive communication, showed how little they value merchants. Their support avoided addressing the real issue and offered no accountability.
Merchants deserve transparency. Loloyal’s billing tactics and feature manipulation make them a risky and untrustworthy choice. I strongly recommend avoiding this app.
----------------------
1. All of their customer support are sort of idiots and product morons and they do not help to solve anything instead they give you stupid suggestion that they think on a whim.
2. They company do not know how to come up with any useful e-com features, can only rely on customer suggestion — 'design by committee' , they also do not know how to pick and choose the best feature that tailor for most e-com business, thus they will delay your business growth and waste your money on dumb features that got voted by other morons that do not even know your business.
3. this is not even a high tech company, they are so incompetent. They could not even design a form to change text color thoughtfully on their reward widget and I have to request JUST A TEXT COLOR CHANGE , IT HAS TO BE DONE BY ENGINEERS, INSTEAD OF ON THE UI AND IT HAS BEEN THE ENTIRE DAY, NOTHING HAS CHANGED . In addition, their support is a fucking moron that wasted me like 1 hour to explain BASIC ENGLISH TO HER, because she keep asking me irrelevant questions when I simply state my request.
4. Last, THEY ARBITRARILY change their plan tier instead of INFORM THIER CUSTOMER — ME in time, they are just shady and NOT TRANSPARENT, because they suddenly raise their stupid price, they fucked up my original plan, and I wasted again a few hours ask questions about something THEY SHOULD HAVE EXPLAINED TO ME IN ADVANCE!! Btw, this stupid company is running by a bunch of Chinese mandarin speaker, thus they are struggling in a professional settings, and struggle at UX/UI and product.
I really suggest you should use AMERICAN tech products for it's professional design and support, because you want to focus on your business Instead of their incompetence.
Hello,
We’re truly sorry to hear about your frustration, and we understand how stressful billing concerns can be.
First, Shopify manages all app subscription billing directly. As app developers, we do not have the ability to upgrade, change, or cancel any merchant’s plan. All subscription actions, including upgrades, downgrades, and cancellations, must be completed by merchants through the Shopify Billing System. You have full authority and responsibility over your subscription choices, allowing you to manage your plan in the way that best serves your business.
We do our best to ensure transparency regarding billing processes and subscription terms. Our support team has responded to your requests and provided guidance, including options to customize a plan based on your needs, allowing you to subscribe and enjoy additional features. We always aim to offer clear and helpful solutions. If anything remains unclear, or if you would like to work toward a resolution together, our team is always available and ready to assist in a professional manner.
Lastly, we believe that cooperation built on clear communication and mutual respect helps us resolve issues efficiently. We appreciate your feedback and understand that frustrations can occur. If you wish to discuss any of these points further, we’re more than willing to continue the conversation constructively.
Best regards,
Trustoo Loyalty Support Team