Recenzje (719)
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Now suddenly get charged 500USD for a month,
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Ok, case was resolved which the extra fees, great support & resolution. Thanks!
Hello,
We sincerely apologize for the inconvenience this has caused and truly appreciate you sharing your feedback with us. Our goal is to improve your experience moving forward.
After reviewing your account, the extra charge occurred because your store orders exceeded the order limit of your current Starter Plan. Please note that the Starter Plan offers an option to increase the order limit, which can help prevent these additional fees.
To better assist you, a member of our team will also be reaching out directly to provide further support and ensure your store continues running smoothly without unexpected charges.
Thank you again for your patience and understanding.
Best regards,
Loloyal Support Team
Great experience. Had problem of setting the widget on a new page, tried the chatbox and got help immediately. Purvi was so patient and professional that she solved my problem in 5 minutes
Hello there,
Thank you for sharing your experience! We’re delighted to hear that our chat support was able to assist you right away. Purvi will be so happy to know that her patience and professionalism made a difference and quickly resolved your issue. We truly appreciate your feedback and look forward to continuing to support you whenever you need us!
Best regards,
Trustoo Loyalty Support Team
いつも細かく丁寧に教えてくださいます。日本語に翻訳して使っていますが、ところどころ不自然な日本語なため意味がわからないところがあります。こちら少し調節して欲しいです。
お客様へのポイントのリマインドメールですが、現在は30日前と3日前です。
経験上お客様へリマインドメールを送るタイミングで一番効率がいいのは、7日前、3日前、当日の3回です。
こちらアップデートしてもらえると大変助かります。
ご親切なレビューをいただき、誠にありがとうございます!ご説明が問題解決に役立ったと伺い、大変嬉しく思います。初めてご利用の際は多少の不安は当然のことですが、ご安心ください。いつでもサポートさせていただきます。ご質問やお困りごとがございましたら、お気軽にお問い合わせください。いつでも喜んでお手伝いさせていただきます。
Best regards,
Cassie | Loloyal Support Team
チャットサポートにてShermさんという方が日本語で
非常に親身にご対応してくださりました。
ここまで手厚くサポートしていただいたのは初めてです。
これからも安心してアプリを利用できそうです。
改めて本当にありがとうございました。
こんにちは、
素敵なレビューをいただきありがとうございます!💛
Sherm が日本語で丁寧にサポートできたとお聞きし、大変嬉しく思います。
「安心してアプリを利用できる」とのお言葉は、私たちにとって大きな励みになります。
今後もより良いサービスを提供できるよう努力してまいります。
何かございましたら、いつでもお気軽にご連絡ください。
よろしくお願いいたします。
Trustoo Loyalty サポートチーム
In the process of moving over to LoLoyal from another loyalty program, loving it so far. Setup has been smooth and aesthetic, and the help from the customer service team (in particular Sherm) has been amazing.
Hello there,
Thank you for sharing your experience! We’re so glad to hear that the transition to Loloyal has been smooth and that you’re enjoying the setup and design. Your kind words about our customer service team, especially Sherm, mean a lot. We’re always here to support you and look forward to helping your business grow with Loloyal.
Best regards,
Loloyal Support Team
This is a very innovative plugin. As a seller, I'm very attracted to this feature. I've checked the websites of my most competitive peers and they all use Loloyal, which can boost buyers' purchasing desire and increase repurchase rates. I highly recommend it.
Hello there,
Thank you for your thoughtful review! 🌟 We’re thrilled to hear that you find Loloyal innovative and valuable for boosting customer engagement and repeat purchases. It’s great to know that you see its potential compared to your peers’ stores. Your recommendation means a lot to us, and we’ll continue working hard to bring you even more features to support your success.
Best regards,
Loloyal Support Team
Thank you for the kind and thorough customer service as we transition into this app. Greatly appreciated!
Thank you so much! We truly appreciate your kind words and are delighted to hear that our customer service has been helpful during your transition to our app. Your support means a lot to us, and we look forward to continuing to assist you.
always very responsive
Hello there,
Thank you so much for your kind words! We’re delighted to hear that you find our team always very responsive. Your feedback means a lot to us and motivates us to continue providing the best support possible.
Best regards,
Trustoo Loyalty Support Team
fast and nice to solve my problems
Hello there,
Thank you so much for your positive feedback! 💛
We’re glad to hear that our support was fast and helpful in solving your concerns. If you ever need any assistance again, we’re always here and happy to help!
Best regards,
Trustoo Loyalty Support Team
Fiyat performans olarak muhteşem bir uygulama.Yeni kullanmaya başladım şu an için herşey yolunda gelişimi takip edeceğim. Destek ekibinede teşekkür ediyorum çok hızlı dönüşler yaptılar.
Merhaba,
Fiyatlandırmamız beklentilerinizi karşılamadıysa içtenlikle özür dileriz. Geri bildiriminiz için çok teşekkür ederiz ve mevcut kurulumunuzu ve ihtiyaçlarınızı daha iyi anlamayı çok isteriz.
Uygulamamızın planlarının esnek olduğunu ve işletmenizin ihtiyaçlarına en uygun seçeneği bulmanıza yardımcı olmaktan memnuniyet duyduğumuzu belirtmek isteriz. Temsilcilerimizden biri, fiyatlandırma ayrıntılarını sizinle görüşmek ve en uygun planı bulmanıza yardımcı olmak için zaten sizinle iletişime geçti.
Anlayışınız ve bize daha iyi hizmet verme fırsatı verdiğiniz için teşekkür ederiz.
Saygılarımızla,
Trustopo Loyalty Destek Ekibi