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good customer support
Thank you for taking the time to leave a review of our customer support! We're glad to hear that you had a positive experience with our team. We value our customers and strive to provide excellent service, so it's great to know that we're meeting that goal. Thank you for choosing our company and we hope to continue providing you with great support in the future! 💞
Best regards,
Mariadel // Loloyal Support 💫
I like this Rewards app so far. I will see how it goes. It's very easy to set up & seem like it will help my business in a huge way.
Thank you for taking the time to share your positive experience with our Rewards app. We are glad to hear that it was easy to set up and that you believe it will benefit your business. Please do not hesitate to reach out if you have any questions or concerns along the way. Thank you for choosing our app!
- Sophie 💖
Ho installato da poco l'app ed è facile e intuitiva. L'assistenza è eccellente, rispondono velocemente a qualsiasi ora e sono molto gentili e competenti.
Sono davvero felice di sentire che hai trovato l'installazione dell'app facile e intuitiva! 😊 È fantastico sapere che hai avuto un'esperienza positiva con il nostro servizio di assistenza - siamo qui per rispondere rapidamente e con gentilezza a qualsiasi ora! 🌟 Grazie per la tua gentile recensione! 🙌
Best regards,
Sophie | Loloyal Support 💫
Stay very far away. The company is very dishonest , deceitful, & pushes to get you to provide them with full access to your shopify admin whenever you are experiencing an issue.
I was able to get their A.I. chat bot to explain that the reasoning why they wanted full access to the shopify admin was so they could edit miscellaneous code within' the theme of your store. In which no other app has ever asked for this amount of access, especially when I contacted them in regards to the order count they put in place is counting orders from other marketplaces, such as eBay, Walmart, Amazon, etc. & counting those orders to your allotment of orders they let you have per month. I simply just wanted them to make it so that the only orders that count are orders from actual members of the program & who are fully registered on our website. We do not want points being given out to customers from other marketplaces that have no access to the points.
What kind of coding would they do to our shopify theme if we granted them full access? Who is to say. But this is an issue that is part of their actual app, they DO NOT NEED ACCESS TO YOUR SHOPIFY ADMIN.
Hello There,
We would like to extend our sincere apologies for any inconvenience caused during your recent interaction with our team. We have reviewed the conversation and identified a misunderstanding that led to the mistake. Please rest assured that our team upholds honesty and integrity in all our work, and we have no intention of accessing your store without your permission.
We understand that the request for access was made in order to ensure that our app is functioning properly on your website. However, we acknowledge that our representative made an error in judgment and we take full responsibility for this mistake.😢 We are committed to correcting the error and ensuring that it does not happen again.
In order to provide you with further assistance and address your concerns in detail, we have sent you an email. We hope that you will take the time to review the email and provide us with your feedback. We value your business and appreciate your patience and understanding.
Thank you for your continued support.
Best regards,
Nona- Customer Service Supervisor
Handled my issue very quickly, definitely the best software and service I've used so far!
Thank you for your kind words and the 5-star review! We truly appreciate your feedback and are glad we could swiftly address your concern. In order to ensure recognition for their exceptional support, could you please provide us with additional details or the approximate time frame when you reached out for assistance? This will help us identify the agent who provided you with such excellent service ;). Thank you once again for your feedback!
Best regards,
Loloyal Support Team
so far its been awesome and the customer service has been great as well!
Thank you for your positive feedback! 💞We're glad to hear that you're enjoying your experience with us and that our customer service has met your expectations. If you have any questions or concerns in the future, please don't hesitate to reach out to us.💞
Best Regards,
Nona|Loloyal Team
App works as advertised but I have a handful of gripes which make my review 3 stars.
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1. Merging customer accounts in Shopify will not update the customer's points total in the app. That means you manually have to keep track of both account's points totals then manually adjust their balance after the accounts are merged. That's a little annoying.
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2. If a customer places a large order and then their order gets edited to remove some items, their points balance will not be adjusted to reflect this change in order total value. Which means if you reward based on order value (like I'm sure most of us do) you will have to manually adjust your customer's points again every time you edit an order. And these manual adjustments WILL be visible to the customer which doesn't look good on your store's part.
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3. On the app home page they have a 'sales generated by app' widget. As far as I can tell this is just the total amount of sales your store have had since the app was installed. (Maybe its every order which gets rewards, but since every order gets rewarded in our program by default its just a useless metric). There is no way to hide this or show/hide it based on Shopify Staff permissions. This means that any staff member in your organization who has access to the app will be able to see your store's lifetime sales figure since the app was installed (as will the Loloyal app developers). And this figure never seems to reset by month, week, etc... I promise that helping customers which their point's and rewards totals is something that even the lowest level permission staff member in your organization will have to do at some point so just be aware of this.
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Other notes, customer support is timely for basic questions. Widget customization seems to be better than most other rewards apps we have tried. The admin loads 99% of the time on first try. You can import / export customer points balances (importing was a little tricky for us but the support was able to help us get it sorted ).
Hello There,
Thank you for taking the time to share your experience with our Rewards app. We appreciate your detailed review and want to assure you that your feedback is incredibly valuable to us. We're sorry to hear about the challenges you've faced with certain aspects of the app, but we're committed to addressing your concerns and improving the app's functionality.🥺
We understand that merging customer accounts and adjusting points for edited orders can be frustrating, and we'll certainly take your feedback into account for future updates. We also appreciate your comments about the visibility of manual adjustments and the 'Sales Generated by App' widget, and we'll explore options to make these features more user-friendly.
We're thrilled to hear that you've had a positive experience with customer support, widget customization, and app performance. Your feedback on these aspects is encouraging, and we'll do our best to maintain this level of service.💝💝
We also appreciate your comments about the import/export feature and will continue to work on making this process smoother for users.
Once again, thank you for choosing our Rewards app, and please don't hesitate to reach out to our support team if you have any further questions or concerns. We're here to assist you and look forward to making the app even better for you and your customers.😇We also send you a direct email message I hope you may find the email well and we are looking froward for your feedback. 🥰🥰
Thank you for offering this app, it was easy and helpful. I am hoping it helps me boost my customer engagement and sales.
You're very welcome! We're thrilled to hear that you found our app easy to use and helpful. It's fantastic to know that you have high hopes for boosting your customer engagement and sales through its features. If you ever need any assistance, have questions, or want to share your progress, feel free to reach out to our support team. We're here to support your success every step of the way. Best of luck with your endeavors, and we look forward to being part of your journey towards increased customer engagement and sales!
- Sophie🌹
I got assist by the customer service staff immediately. It helped me a lot to set up the app easily.
🌟 Thank you so much for your positive feedback! We're thrilled to hear that our customer service team provided prompt assistance, making it easier for you to set up the app. 😊 If you have any more questions or need further help, feel free to reach out. We're here for you! 🚀
Cheers,
Sophie|Loloyal Team💎
Always greetings kindly and fulfilling expectations, the above two points are enough to constitute a five-star service.
Thank you for your kind words! 💫💫We strive to provide exceptional service and are glad to hear that we met your expectations. We appreciate your feedback and look forward to serving you again in the future.😊😊
-nona😊😊