Avaliações (1.108)
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good software
Hello there,
Thank you for taking the time to leave a review of our software. We appreciate your feedback and are pleased to hear that you found our software to be good.
If you have any further comments or suggestions on how we can improve our software, please do not hesitate to let us know. We are always striving to improve our products and services to better meet the needs of our customers.
Thank you again for choosing our software and we hope to continue providing you with quality products in the future. 😊
Best regards,
Sophie
не работает, с начало все было хорошо, спустя время просто пустой экран в приложение, переустановил и дальше страница все время перезагружается без остановки, поддержке написал, спустя две недели ни ответа ни решения
П.С. Спустя две недели ничего не поменялось, установил снова и снова постоянно перезагрузка
Привет,
Спасибо, что сообщили нам об обновленном опыте работы с нашим приложением. Команда получила информацию о вашей проблеме, и наша команда рассмотрит проблему и устранит ее как можно скорее. Наш специалист по приложениям отправил хорошие новости о решении проблемы для всех пользователей, которые столкнулись с той же проблемой, что и вы, однако мы не получили от вас ответа, и, согласно проверке, мы пропустили отправку вам новостей, нам очень жаль, что наша агент пропустил, чтобы отправить вам продолжение. Команда проверит этот сценарий и больше такого не повторится. Нам очень жаль, что вы удалили наше приложение. Если вы дадите нам шанс, не могли бы вы снова установить наше приложение и увидеть, что проблема теперь решена? В то время, когда вы сталкиваетесь с этим, на нашей стороне есть ошибка, и мы рады услышать ваши отзывы. Мы обещаем, что эта проблема больше не повторится, и мы будем продолжать проверять наш пользовательский опыт.
Наш менеджер приложений отправил вам электронное письмо, не могли бы вы его проверить, и мы с нетерпением ждем вашего ответа. Спасибо за Ваше понимание.
С искренним извинением,
лояльная команда
excellent service that I get , hopefully help me in running the sales program on shopify, thank you so much loloyal
We’re so grateful for your 5-star review! Ease of use and customer service are our goals. Please feel free to contact us if you have any problems.
-Mariadel
It's an honor to use your company's services, great features and friendly customer service. Very good
Thank you so much for taking the time to leave us this review, we are glad to be of service to you.
Loloyal Team
Super quick and friendly support. Felt like I was talking to an old friend. Answered my questions and made some suggestions for improvement.
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
-Catherine
Very excellent and it's free is great Great service. very helpful in each and every need. I recommend this app
We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Mariadel
Respon Cepat Dan Membantu,masih terkendala kemudahan perubahan bahasa untuk seller indonesia.semoga kedepannya semakin baik
Kami menghargai kata-kata baik Anda dan waktu yang Anda luangkan untuk memberikan umpan balik. Layanan pelanggan adalah prioritas pertama kami, jadi kami senang telah memenuhinya! Bisnis Anda membuat pekerjaan kami bermanfaat. Saya sangat menghargainya.
-Maraidel
I decided to try Loloyalty because their pricing seemed reasonable for a store just starting its loyalty program. The Starter level is sufficient and does almost everything I need; I've been frustrated before by apps that have a free or low-priced option only to find that the money-saving tier is crippled to the point of not being usable, but that's not the case here.
The app and its widget are highly customizable and I got them to reflect my site's style. The widget can be opened with a button or by using a URL. I have complete control over how many points are issued for each activity, whether it's transactional or social, again without any limits because I'm only on the Starter plan. Customer service has been available and friendly, and the developers seem very interested in customer input.
The weak points are the notifications and the referrals portion of the program. I understand they're working toward letting us customize the emails, which is good because it's needed. I've opted to turn their emails off altogether. It needs better integration with Shopify's email module and Flow so we can plan our own communications rather than depend on theirs.
I do like that the referral program lets me decide exactly what each party receives: I give the referring member points while the prospective customer gets a percentage off coupon, but you could just as easily change either to free shipping or a free gift. That said, the communications are terrible. If the member wants to send an email to a friend, it is so badly formatted as to be almost indecipherable. The landing page has zero branding and is so poorly translated that I am truly concerned that prospective customers will think it's a phishing attempt. Neither the referral link nor the discount code generated for the customer is exportable, so I can't create my own email campaign, and because the discount code is only available on the landing page, I can't opt to circumvent that. They mentioned that the referral link can be sent to Klaviyo, but what about those of us who don't use Klaviyo (and, for that matter, why only Klaviyo), plus that still requires us to use the terrible landing page. So, all of that is why I deducted a star.
Even though I have complaints and think there are serious issues that need to be resolved, I am mostly happy with and am still using the app.
Hello There,
We would like to apologize for any frustration or inconvenience caused by the weak points in our Loloyalty program 🥲 that you have mentioned in your review. We appreciate your honest feedback and are working to improve our notifications and referrals portion of the program. We are also looking into better integration with Shopify's email module and Flow to provide our customers with more options for communication.🥺
We understand your concerns about the formatting and branding of our referral program and are taking steps to improve this aspect of our service. We will also explore ways to make the referral link and discount code more easily exportable for our customers who prefer to create their own email campaigns.😇
Thank you for your continued use of our app and for bringing these issues to our attention. We value your feedback and will do our best to address any concerns you may have in the future. And to let you know that we sent you an email. Would you mind taking a moment to check it out and respond when you have a chance? We appreciate your time and look forward to hearing back from you soon. 🥺Thank you!
-nona😇
Quick response, perfect APP, worth recommending to everyone, looking forward to more new features：））.
We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Mariadel
I just started using this app but the customer service is already above and beyond: I received prompt assistance with my problem AND they preemptively addressed a problem I hadn't noticed yet. Thank you!