TrustWILL Loyalty & Referrals
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Recensioner (739)
Förfina
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Efter omdömen
Support: 5/5 very responsive
Features: 5/5 more on the roadmap
Customizations: 4/5 (sometimes the descriptions could be better about what happens in the background)
Overall: 4,8/5 -> very good app!
Hi there,
Thank you so much for your feedback! 🙏 We’re thrilled to hear that you found our support and features helpful. We appreciate your note about customizations, your input helps us improve the clarity of descriptions and make the experience even better. We’re constantly working on enhancing the app, please stay tuned for more updates.
Best regards,
Trustoo Loyalty Team
Help is very good & quick, fairly easy to use and easy to understand individual customer use as well.
Hello there,
Thank you so much for your kind words! We’re glad to hear that our support has been helpful and timely. It’s great to know that you find the platform easy to use and understand for managing individual customers. Your feedback means a lot and motivates us to keep improving!
Best regards,
Trustoo Loyalty Support Team
très bonne expérience avec le support , à l'écoute, professionnel et très sympathique.
Bonjour,
Merci beaucoup pour votre retour ! Nous sommes ravis d’apprendre que vous avez eu une excellente expérience avec notre équipe de support. Votre satisfaction est très importante pour nous, et nous sommes heureux d’avoir pu vous accompagner de manière professionnelle, attentive et conviviale. N’hésitez pas à nous contacter à tout moment si vous avez besoin d’aide supplémentaire.
Cordialement,
L’équipe TrustWill Loyalty
Unfortunately their customer support is unable to understand some simple queries which wasted 2 days going around in circles talking to him.
The customer support experience plus, their app having a few limitations we decided to mak a change to a new provider.
Hello there,
We’re very sorry to hear about your experience with our support team. We completely understand your frustration and sincerely apologize for any confusion caused.
We are taking immediate steps to retrain our team and ensure that all queries are handled clearly and efficiently. Your feedback is very important to us, and we truly hope to have the chance to provide a better experience in the future.
Thank you for sharing your thoughts.
Best regards,
Trustoo Loyalty Support Team
Very helpful, Love the app
love it!
Hello there,
Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance.
Best regards,
TrustWill Loyalty Support Team
Tuve unos inconvenientes con unas configuraciones y contacté al equipo. Me atendió Sherm y me brindó el mejor y más amable apoyo que he recibido. Me permitió solucionar fácilmente. ¡Gracias Sherm!
Hola,
¡Muchas gracias por tu comentario! Nos alegra saber que Sherm pudo asistirte de manera amable y eficiente, y que lograste resolver los inconvenientes fácilmente. Apreciamos mucho tu confianza y tu reseña, ¡nos motiva a seguir brindando un excelente soporte!
Saludos cordiales,
Equipo de Trustoo Loyalty
As a loyal customer, I truly appreciate the excellent service you have provided. Every time I reached out, the responses were prompt, clear, and professional. The attention to detail and sense of responsibility made the entire process smooth and reassuring. It was clear that the team genuinely cares about the customer experience. I would be more than happy to continue using your service and confidently recommend it to others.
Hello there,
Thank you so much for your kind and thoughtful feedback! We truly appreciate your trust and loyalty. It means a lot to us to know that our support has been prompt, clear, and reassuring for you. Your words motivate our team to continue delivering the best possible experience. We’re grateful for your recommendation and look forward to supporting you as you continue using our service.
Best regards,
TrustWill Support Team
客服非常负责
您好，
感谢您的宝贵反馈！😊
我们很高兴得知您对我们的客服服务感到满意。Trustoo Loyalty 一直致力于为您提供负责且可靠的支持服务。如您今后需要任何帮助，欢迎随时与我们联系。
此致敬礼，
Trustoo Loyalty 团队
Este aplicativo está a me cobrar valores sem eu ter o serviço deles
Olá,
Lamentamos saber da sua experiência e compreendemos perfeitamente a sua preocupação com a cobrança mencionada.
Assim que recebemos sua mensagem, analisamos cuidadosamente seu histórico de assinatura e entramos em contato por e-mail para explicar as datas do período de teste gratuito, o ciclo de faturamento e como o congelamento temporário da sua loja estendeu automaticamente o período de faturamento, de acordo com as regras do sistema da Shopify. Continuamos à disposição para esclarecer quaisquer dúvidas ou analisar qualquer fatura que você possa receber.
Garantimos que não cobramos por serviços inativos e temos o compromisso de manter total transparência e precisão em todos os momentos.
Se puder responder aos nossos e-mails, ficaremos felizes em ajudá-lo até que tudo esteja completamente resolvido.
Agradecemos a sua atenção.
Atenciosamente,
Equipe Trustoo Loyalty