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**EDITED review after using for 11 months:
App has a lot of helpful features but their event planning feature doesn't work. It shows prematurely on the customers end and deceives them into thinking they're getting a point boost (when in fact, it's not live yet). After checkout, the points they receive is the normal point amount and not the future event boosted total. I think customers might think that's deceptive. You can plan point boost events but you would have to pause and activate them before it starts. I spoke to customer service that that's what she told me to do and thanked me for the feedback. The new pop up feature also doesn't work.
I set up this app in about a day and spoke to a couple different customer reps, they were all very nice and helpful. They guided me through set up and helped with a small customization where I needed the arrow color changed. I like that this app can reward points for subscribing to the newsletter and product reviews (with Judge.me integration).
Hello there,
Thank you for taking the time to update your review after using our app for 11 months. We appreciate your detailed feedback and the opportunity to address your concerns.
We apologize for the issues you've experienced with the event planning feature and the new pop-up feature. We understand how frustrating it can be when features do not work as expected. Our team is actively investigating the premature display of point boosts and the functionality of the pop-up feature to ensure they perform seamlessly for both you and your customers.
We appreciate your workaround of pausing and activating point boost events as advised by our customer service representative. Your feedback is invaluable to us, and we are committed to making these features more intuitive and reliable.
On a positive note, we’re glad to hear that our customer service team was helpful during your initial setup and customization process. It's wonderful to know that you found our app’s features, such as rewarding points for newsletter subscriptions and product reviews, beneficial to your business.
If you have any further questions or need additional assistance, please do not hesitate to reach out. We are here to support you and ensure you have the best possible experience with our app.
Thank you for your patience and understanding.
Sincerely,
Sophie | Loloyal Support 🌹
TRES BIEN CONSEILLE, tres satisfait du service client, tres bien expliqué, ils prennent de temps de vous montrer ...
Nous apprécions vos aimables paroles et le temps que vous avez pris pour nous faire part de vos commentaires. Le service client est notre première priorité, nous sommes donc ravis de l'avoir rempli ! Votre entreprise rend notre travail gratifiant. Je l'apprécie sincèrement.
-Catherine
Seems good so far. Very helpful support and a developer that made requested changes quickly and without fuss
Glad to hear that! Providing efficient and effective support is important to us, and we always strive to make requested changes as quickly and seamlessly as possible. Let us know if there's anything else we can do to assist you.
-nona
Great
It's easy to set up and very powerful
Meet our needs, when I have a problem, I can always contact customer service to get help
Thank you for the review, we are happy to support you anytime, if you may need help again feel free to contact us.
-Mariadel
Amazing ... thank you so ,uch for this app https://www.nvees.com https://www.nvees.com
https://www.nvees.com
super application, plutôt simple à prendre en main et si l'on rencontre un problème le tchat est hyper réactif
Je recommande
Thank you so much for your kind review! We are committed to ease of use and high quality service. Please feel free to contact us with any questions.
Just setting up the app, so I haven't used it fully yet but, super quick, friendly and helpful service.
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.
-Catherine
Integrated easily....does exactly what you want it to do. No shopify POS integration but other than that it is pretty much perfect! Customer service is amazing!
Hi!
Thank you for your time to leaving us a review. Ease of use is what we've been working on, and customer service is what we've been working on as well.
In addition, regarding the feedback about integrating with Shopify POS, we will continue to develop it in the near future. If you are interested in it, you can follow our community to get our app roadmap 👉 https://loloyal.canny.io
Should you need any other support, please do not hesitate to contact us on Live Chat.💖
Best Regards,
Catherine | Loloyal Team
Mariadel helped me with the whole set up. would recommend! really easy to adjust the widget to your own brand style.
Es una aplicación increíble, fácil de usar y muy intuitiva, Catherine es asombrosa el servicio a cliente es veloz <3
Gracias por la maravillosa revisión y por tomarse el tiempo para compartir sus comentarios. ¡Nuestra prioridad es el servicio al cliente y estamos encantados de haber cumplido esa marca! Clientes como tú hacen de nuestro trabajo un placer. Muchas gracias, si necesita ayuda, no dude en contactarnos.
-Catherine