Loloyal: ความภักดี & รางวัล
ตรงตามมาตรฐานคุณภาพสูงสุดของ Shopify ในด้านความเร็ว การใช้งานง่าย และมูลค่าของผู้ขาย
รีวิว (710)
จำกัดการแสดงผล
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ตามคะแนน
Excellent service. Quick response time. I had some issue with my theme and this application, making it very slow and not fully functional. I was on the brink of uninstalling it and trying another service, but they fixed the issue in less than a few days and now the application is working perfectly on my store. Very impressed.
Thank you for your kind words and for giving us the opportunity to resolve the issue! We're glad to hear that our team was able to quickly fix the problem and get everything running smoothly for your store. We’re committed to providing excellent support and ensuring our app works seamlessly for you. If you need any further assistance or have suggestions, we’re always here to help!
Best Regards,
Sophie|Loloyal Support Team of Channelwill
We will now use this app for customer retention. It does everything we need it to do. Practice will show whether our customers accept it. A very, very big compliment to the support team, who helped me with some of the setup settings almost in real time, so to speak. This support is unique - thank you very much.
Thank you so much for taking the time to leave such a thoughtful review! We're thrilled to hear that the app meets all your needs for customer retention, and that it's easy to use. Customer acceptance is definitely key, and we appreciate you giving it a try.
We're especially delighted to know that our support team went above and beyond to assist you with the setup. Their dedication to real-time help is exactly what we strive for. We'll be sure to pass on your kind words!
We look forward to helping you achieve your customer retention goals. Please don't hesitate to reach out if you have any questions or need further assistance in the future.
Thanks again,
Nova|Loloyal Support Team of Channelwill
Awesome app and fantastic support! The team is very friendly and helpful. I'm excited to use the app and look forward to our tests and programs.
Thank you so much for your feedback and support! We're thrilled to hear that you had a great experience with our app and find our team very friendly and helpful. Your feedback means a lot to us, and we’re happy to know we’re meeting your expectations. If you ever have any questions or need assistance, don’t hesitate to reach out. We're always here to help!
Best Regards,
Cassie|Loloyal Support Team of Channelwill
２４時間３６５日チャットでのサポートがとても頼もしいです。日本語での問い合わせでも、翻訳を使って分かりやすく対応をしていただけます。
素晴らしいレビューをいただき、誠にありがとうございます！24時間365日対応のチャットサポートが信頼でき、日本語でのサポートも充実していただけたとのこと、大変嬉しく思います。私たちは、言語に関わらず、明確で役立つ、そしてアクセスしやすいサポートを提供することを常に目指しています。お客様の温かいお言葉は私たちにとって大変貴重であり、いつでもサポートが必要な際にはいつでもお手伝いさせていただきます。
Best regards,
Cassie | Loloyal Support Team
VRAIMENT Vraiment vraiment super service client je l'aime !
Merci beaucoup pour vos excellents commentaires ! Nous sommes ravis d'apprendre que vous appréciez notre service client. C'est très important pour nous de savoir que nous avons un impact positif. Nous sommes toujours là pour vous aider et vous garantir la meilleure expérience possible.
Si vous avez besoin de quoi que ce soit, n'hésitez pas à nous contacter ; un simple message suffit !
Best regards,
Cassie | Loloyal Support Team
support réactif
Merci beaucoup pour votre soutien et vos commentaires ! Cela nous touche énormément. Nous sommes ravis de savoir que nous répondons à vos attentes. Si vous avez besoin d'aide ou si vous avez des questions, n'hésitez pas à nous contacter ; nous sommes toujours là pour vous !
Best Regards,
Cassie | Loyal Support Team
Support is perfect - fast answers with screenshots to better understand options to fix problems. App is easy to use and can be edited/customized for my needs. Definitely suggest. So far I have tried reward program. Next I will use VIP program and test it out.
Hello! 👋🏼
Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that you found our support helpful and that the app meets your needs.
It’s great to know you’re enjoying the reward program, and we’re excited for you to try the VIP program next. We believe it will add even more value to your experience.
If you have any questions or need assistance as you explore these options, please don’t hesitate to reach out. We’re here to help!
Thank you again for your recommendation!
Best Regards,
Nova|Loloyal Support Team of Channelwill
I got all the help I needed to set it up, and I appreciate that I can chat with a human, not a robot.
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our support team. Ensuring that our users can connect with a real person for assistance is very important to us. If you need any further help, feel free to reach out anytime!
Best Regards,
Kim|Loloyal Support Team of Channelwill
Je trouve dommage que l’on ne puisse pas créer de communauté autour !
Merci d'avoir pris le temps de partager votre avis sur Loloyal ! Vos commentaires nous sont très précieux.
Nous comprenons votre souhait de créer une communauté autour de l'application et nous en sommes conscients. Vos commentaires nous aident à nous améliorer et nous en tiendrons compte pour continuer à améliorer notre plateforme.
Si vous avez des suggestions ou des fonctionnalités spécifiques que vous souhaiteriez voir ajoutées, n'hésitez pas à nous les communiquer ! Notre objectif est d'améliorer encore votre expérience.
Best regards,
Cassie | Loloyal Support Team
We decided to utilize Loloyal due to their integration with Shopify POS as we have both an online and in person presence. It wasn't until we set everything up that we realized HUGE misses by the app.
1. On the app points for both in-store and online purchases are shown as pooled BUT those points can't actually be combined. In store purchase points accumulate together to make monetary rewards and online purchase points accumulate together to make monetary rewards. The awards then can only be redeemed from where they originated. Ie points/rewards accumulated by online purchases can't be redeemed in store and vis versa. WHY???? It's the same customer purchasing from our brand why in the world would you not allow them to accumulate and redeem the points/rewards on both channels. And if not why would even show them as pooled at any point in the app.
2. There is a Loloyal app to download on Shopify POS yet when a new customer is checking out in-person they can NOT set up an account on the app for POS. So they have to go online to sign up but then can't even use the points they just earned online.
Our in-person locations are in many tourist towns so we love converting our in-person customers into online customers. We had hope Loloyal would be another way of converting to online but oddly enough NOPE.
With all this said I will say that the customer service has been extremely prompt which is much appreciated.
Hello there,
Thank you for your detailed feedback on the Loloyal integration. We sincerely appreciate your insight and understand your concerns regarding the points and rewards system. 🤗
We want to clarify a few key points:
Points Accumulation: Please know that any points your customers earn, whether through online or in-store purchases, are all accumulated into the same account. This means your customers will see a combined total of points, regardless of where they earned them.
Coupon Redemption: While points are pooled together, the key detail is that the coupons themselves are platform-specific. This means:
-A coupon earned from online purchases can only be used online.
-A coupon earned from in-store purchases can only be used in-store.
However, your customers can redeem their accumulated points to generate coupons on either platform—they just need to use those coupons in the place they were created.
We understand that this might not be the ideal scenario you were hoping for, and we’re here to support you as much as possible. Please don’t hesitate to reach out if there’s anything else you need. 🌹
Sincerely,
Sophie | Loloyal Support 🌹