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We decided to utilize Loloyal due to their integration with Shopify POS as we have both an online and in person presence. It wasn't until we set everything up that we realized HUGE misses by the app.
1. On the app points for both in-store and online purchases are shown as pooled BUT those points can't actually be combined. In store purchase points accumulate together to make monetary rewards and online purchase points accumulate together to make monetary rewards. The awards then can only be redeemed from where they originated. Ie points/rewards accumulated by online purchases can't be redeemed in store and vis versa. WHY???? It's the same customer purchasing from our brand why in the world would you not allow them to accumulate and redeem the points/rewards on both channels. And if not why would even show them as pooled at any point in the app.
2. There is a Loloyal app to download on Shopify POS yet when a new customer is checking out in-person they can NOT set up an account on the app for POS. So they have to go online to sign up but then can't even use the points they just earned online.
Our in-person locations are in many tourist towns so we love converting our in-person customers into online customers. We had hope Loloyal would be another way of converting to online but oddly enough NOPE.
With all this said I will say that the customer service has been extremely prompt which is much appreciated.
Hello there,
Thank you for your detailed feedback on the Loloyal integration. We sincerely appreciate your insight and understand your concerns regarding the points and rewards system. 🤗
We want to clarify a few key points:
Points Accumulation: Please know that any points your customers earn, whether through online or in-store purchases, are all accumulated into the same account. This means your customers will see a combined total of points, regardless of where they earned them.
Coupon Redemption: While points are pooled together, the key detail is that the coupons themselves are platform-specific. This means:
-A coupon earned from online purchases can only be used online.
-A coupon earned from in-store purchases can only be used in-store.
However, your customers can redeem their accumulated points to generate coupons on either platform—they just need to use those coupons in the place they were created.
We understand that this might not be the ideal scenario you were hoping for, and we’re here to support you as much as possible. Please don’t hesitate to reach out if there’s anything else you need. 🌹
Sincerely,
Sophie | Loloyal Support 🌹
**EDITED review after using for 11 months:
App has a lot of helpful features but their event planning feature doesn't work. It shows prematurely on the customers end and deceives them into thinking they're getting a point boost (when in fact, it's not live yet). After checkout, the points they receive is the normal point amount and not the future event boosted total. I think customers might think that's deceptive. You can plan point boost events but you would have to pause and activate them before it starts. I spoke to customer service that that's what she told me to do and thanked me for the feedback. The new pop up feature also doesn't work.
I set up this app in about a day and spoke to a couple different customer reps, they were all very nice and helpful. They guided me through set up and helped with a small customization where I needed the arrow color changed. I like that this app can reward points for subscribing to the newsletter and product reviews (with Judge.me integration).
Hello there,
Thank you for taking the time to update your review after using our app for 11 months. We appreciate your detailed feedback and the opportunity to address your concerns.
We apologize for the issues you've experienced with the event planning feature and the new pop-up feature. We understand how frustrating it can be when features do not work as expected. Our team is actively investigating the premature display of point boosts and the functionality of the pop-up feature to ensure they perform seamlessly for both you and your customers.
We appreciate your workaround of pausing and activating point boost events as advised by our customer service representative. Your feedback is invaluable to us, and we are committed to making these features more intuitive and reliable.
On a positive note, we’re glad to hear that our customer service team was helpful during your initial setup and customization process. It's wonderful to know that you found our app’s features, such as rewarding points for newsletter subscriptions and product reviews, beneficial to your business.
If you have any further questions or need additional assistance, please do not hesitate to reach out. We are here to support you and ensure you have the best possible experience with our app.
Thank you for your patience and understanding.
Sincerely,
Sophie | Loloyal Support 🌹
A lot of help full things and that's totally free!
We hope can improve more and more functionality as the resize of the opened widget soon!
EDIT
I am updating my review because the app has become pay-as-you-go and in the free plan, the functions are really limited and do not allow you to do anything. Too bad because the app was for me.
We are so glad you are loving our app. Thank you so much for the 5-star review, if you have any questions or issues encountered along the way, just let us know. You can reach us on the live chat anytime we are available 24/7.
-Catherine
I am still trying to figure this out. I will update my review when I get it finished. I have not had any luck as of yet.
Hi Bittersweet Herb Farm,
Thank you very much for taking your valuable time to leave a review for us. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.
Please don't hesitate to contact us again if you encounter problems or difficulties, we are so willing to help. You can reach us through our email and also via 24/7 live chat.
Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
Loloyal Team