CWILL 會員系統 & 積分獎賞 & 折扣活動
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評論 (781)
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根據評分
Nice app to use. And CS is fast to reply our need. Recommend to use this app, help your shop t increase business
We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Mariadel
really helpful with the details and everything~~~ i hope there would be a custom tier soon sometime in the future for me~
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
-Mariadel
good customer support, thanks to Mariadel today got the set up sorted. I think they restrict the functions quite a bit - until you do the paid version. But for us, we decided to go ahead to try for there are both online and offline customers going to come in
Thank you for taking the time to write your feedback! It's an honor for us to provide excellent service to you. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~
- Mariadel
Thanks for the instant and quality customer service from Mariadel! It's important to assist me in understanding the use of this app! Hope that the application of this reward program will help our store to keep our customers and increase the return rate in this competitive online market!
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.
-Mariadel
Very good membership APP, I highly recommend everyone to use it, the customer service replies to questions very quickly, and solves problems very well. If you are looking for a free or low-cost APP that can also provide membership service functions, I recommend everyone to use it. The interface is easy to operate, and There are multiple language translations, so it is very suitable for stores with loyalty points.
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
-Mariadel
Support: 5/5 very responsive
Features: 5/5 more on the roadmap
Customizations: 4/5 (sometimes the descriptions could be better about what happens in the background)
Overall: 4,8/5 -> very good app!
Hi there,
Thank you so much for your feedback! 🙏 We’re thrilled to hear that you found our support and features helpful. We appreciate your note about customizations, your input helps us improve the clarity of descriptions and make the experience even better. We’re constantly working on enhancing the app, please stay tuned for more updates.
Best regards,
Trustoo Loyalty Team
Unfortunately their customer support is unable to understand some simple queries which wasted 2 days going around in circles talking to him.
The customer support experience plus, their app having a few limitations we decided to mak a change to a new provider.
Hello Dope Skin Co,
Thank you for your feedback. We are so sorry to hear about your experience and truly appreciate you sharing it with us.
We understand how frustrating it must have been to feel that your questions were not clearly understood, and we sincerely apologize for the inconvenience caused. Providing clear and efficient support is very important to us, and we take your comments seriously.
Following your feedback, we arranged for a manager to connect with you directly, and we’re glad that most of your concerns have since been addressed. We’ll continue working on improving our support experience to ensure better clarity and efficiency moving forward.
We also want to thank you for your suggestion regarding the referral page. We value your input, and our development team is already investigating this feature. We’ll be sure to keep you updated once it becomes available.
If you ever consider revisiting TrustWILL Loyalty, we would be more than happy to support you and ensure a smoother experience. In the meantime, please don’t hesitate to reach out if you need anything.
Thank you for your understanding and trust!
Best regards,
TrustWILL Loyalty Team
We’ve been using Trustoo on our Shopify store and are truly impressed with both the functionality and ease of use. The app integrates seamlessly and offers all the features we need to manage and display reviews effectively. What really stands out is the support team — they respond incredibly fast and always provide clear, step-by-step instructions that make everything easy to understand. Highly recommended!
Hello,
Thank you so much for your kind words! We’re thrilled to hear that TrustWill has been helping you manage and display reviews smoothly on your Shopify store. It’s wonderful to know that our support team could assist you effectively and make things easy to understand — we always aim to provide clear guidance so our merchants can get the most out of the app.
Your recommendation means a lot to us, and we look forward to continuing to support you and your store!
Best regards,
TrustWILL Loyalty Support Team | Channelwill
いつも細かく丁寧に教えてくださいます。日本語に翻訳して使っていますが、ところどころ不自然な日本語なため意味がわからないところがあります。こちら少し調節して欲しいです。
お客様へのポイントのリマインドメールですが、現在は30日前と3日前です。
経験上お客様へリマインドメールを送るタイミングで一番効率がいいのは、7日前、3日前、当日の3回です。
こちらアップデートしてもらえると大変助かります。
ご親切なレビューをいただき、誠にありがとうございます！ご説明が問題解決に役立ったと伺い、大変嬉しく思います。初めてご利用の際は多少の不安は当然のことですが、ご安心ください。いつでもサポートさせていただきます。ご質問やお困りごとがございましたら、お気軽にお問い合わせください。いつでも喜んでお手伝いさせていただきます。
Best regards,
Cassie | Loloyal Support Team
Excellent App with Great Support!
We've been using Loloyal for our vape store, and it's been a great experience so far. The referral system is easy to set up and works smoothly. It helped us launch a smart “refer and save” campaign that both attracts new customers and rewards existing ones, win-win!
Their support team is super responsive and always ready to help, even if it takes a bit of back and forth. The integration with Klaviyo is useful, and the ability to customize the loyalty and rewards setup makes it very flexible.
There’s still some room for improvement (like syncing more referral data into Klaviyo), but overall, it’s a powerful tool that adds real value to our store. Highly recommended if you’re serious about customer retention and word-of-mouth growth!
Thank you so much for your kind words and detailed feedback! We're happy to hear that Loloyal has been a great fit for your store and that you’re enjoying the referral system and flexibility of the app.
We truly appreciate you highlighting areas for improvement, like syncing more referral data into Klaviyo. Your insights are valuable to us as we continue to enhance the app.
If you have any other suggestions on how we can improve and ensure you have the best possible experience, we’d love to hear them. And as always, feel free to reach out if you need any assistance—we’re here to help!
Best regards,
Cassie | Loloyal Support Team
