Trustoo Fidelizacion & Loyalty

Hi there,

Thank you so much for your feedback! 🙏 We’re thrilled to hear that you found our support and features helpful. We appreciate your note about customizations, your input helps us improve the clarity of descriptions and make the experience even better. We’re constantly working on enhancing the app, please stay tuned for more updates.

Best regards,
Trustoo Loyalty Team

Hello,

We sincerely apologize for the inconvenience this has caused and truly appreciate you sharing your feedback with us. Our goal is to improve your experience moving forward.

After reviewing your account, the extra charge occurred because your store orders exceeded the order limit of your current Starter Plan. Please note that the Starter Plan offers an option to increase the order limit, which can help prevent these additional fees.

To better assist you, a member of our team will also be reaching out directly to provide further support and ensure your store continues running smoothly without unexpected charges.

Thank you again for your patience and understanding.

Best regards,
Loloyal Support Team

Hello there,

We’re very sorry to hear about your experience with our support team. We completely understand your frustration and sincerely apologize for any confusion caused.

We are taking immediate steps to retrain our team and ensure that all queries are handled clearly and efficiently. Your feedback is very important to us, and we truly hope to have the chance to provide a better experience in the future.

Thank you for sharing your thoughts.

Best regards,
Trustoo Loyalty Support Team