Trustoo: Fidelidade & Loyalty

Hello,

We sincerely apologize for the inconvenience this has caused and truly appreciate you sharing your feedback with us. Our goal is to improve your experience moving forward.

After reviewing your account, the extra charge occurred because your store orders exceeded the order limit of your current Starter Plan. Please note that the Starter Plan offers an option to increase the order limit, which can help prevent these additional fees.

To better assist you, a member of our team will also be reaching out directly to provide further support and ensure your store continues running smoothly without unexpected charges.

Thank you again for your patience and understanding.

Best regards,
Loloyal Support Team

Hello there,

We’re very sorry to hear about your experience with our support team. We completely understand your frustration and sincerely apologize for any confusion caused.

We are taking immediate steps to retrain our team and ensure that all queries are handled clearly and efficiently. Your feedback is very important to us, and we truly hope to have the chance to provide a better experience in the future.

Thank you for sharing your thoughts.

Best regards,
Trustoo Loyalty Support Team

Hello there,

Thank you for sharing your experience! We’re delighted to hear that our chat support was able to assist you right away. Purvi will be so happy to know that her patience and professionalism made a difference and quickly resolved your issue. We truly appreciate your feedback and look forward to continuing to support you whenever you need us!

Best regards,
Trustoo Loyalty Support Team