Lookbook Shop by Gallery Ace

Lookbook Shop by Gallery Ace

Reviews (131)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
    121
  • 5% of ratings are 4 stars
    6
  • 1% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the visual shopping experience with effective product showcases and shoppable lookbooks. It is noted for its ease of use, affordability, and a robust set of features including customizable options and product tagging. The app performs seamlessly on both desktop and mobile platforms, and the customer support team is praised for their responsiveness and ability to make custom adjustments. Merchants appreciate the app's contribution to improving website aesthetics and functionality.

Edited March 21, 2020

I used this app to create a gallery on my pages. It is the worst app that I have ever seen. I would like to rate -1

Limerick by Abirr n' Nanki
India
7 minutes using the app
Zooomy replied March 21, 2020

Hello Limerick,

We are sorry for that you were not satisfied with our application. We are here to to assist all our customers to make sure they are completely satisfied with app experience. We have over 100 reviews with customers rating my app 5star and praising customer service. So a 1 star review really hurts us.

We notice the following things making us SUSPICIOUS that this is a fake review from our competitor.

1. You installed the app today at 12:43pm on 3/21/2020 and uninstalled it in less than 1 minute.
2. You installed app again at 1:33pm on 3/21/2020 and uninstalled again in 5mins.
3. Both times charges were not accepted.
4. The first step is to create and name gallery. This was not performed.
5. You posted a 4 star review which reads - I used this app to create a gallery on my pages. It is a good plugin, which gives multiple types of layout
6. This was immediately updated to 1 star review that you can see above.
7. Customer support was not contacted with any issue you are facing.
8. Store is password protected i.e store is not live.

All these events make us very suspicious of the intention of 1 star review. We have sent you an email so that you can share your issue and we would resolve it asap.

We will be also raising this issue with Shopify Apps team about this suspicious activity.

Time of reply posted - 1:54pm on 3/21/2020

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