Loop Returns & Exchanges

Loop has transformed our business with a self-service platform where customers can create and ship back their returns & exchanges with ease. The implementation is simple, and the set-up is intuitive.

The Support team is exceptional. No question is too big or too small, and the response time is excellent. They go above and beyond pointing me to a self-help article, and actually dig in and help come up with solutions to questions.

Highly recommend Loop!

Loop's customer service and expertise in navigating Shopify stores is great!

Return processing has become super manageable for us. Loop Returns is a great app to streamline your returns, and their support is also very helpful.
Emma was very polite and responsive. She helped very quickly and provided a solution we were looking for.

Thank you very much for your help, Rece G. Your support was both helpful and quick. Amazing work with you

Support team quick to respond and Emma was super helpful!

Emma answered my question swiftly and clearly, without being wordy, and got straight to the point. Thanks again, Emma!

Easy integration, straight forward management of returns and setting up policies and terrific customer service! Definitely recommend!

Takes the guess work out of returns/exchanges. The process is almost fully auto-mated for us at this point thanks to Loop. And when we have questions or need guidance, their customer success agents are incredibly helpful (shout out to Ninthuga for walking me through some trouble shooting!).

Loop Returns has made returns and exchanges incredibly simple for both our customers and our team. I also want to specifically recognize Rece from their support team — he was fantastic to work with. Quick to respond, knowledgeable, and genuinely helpful in getting everything resolved efficiently.

Overall, Loop Returns has been a great addition to our company, and knowing their support team is this reliable makes it even better. Highly recommend!

We stated an issue with return labels. They looked into it and responded right away explaining the issue (on the courier's side, not Loop) and made sure that everything was all good to go again quickly.