Recenzje (171)

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10 wrzesień 2024

First, let's talk experience:

- Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process.
- Olivia (sales), Taylor (implementation), and Wendy (merchant success) have been lovely to work with. Each person we've worked with at Loop has been highly responsive, which I love — previous companies we worked with felt like emailing into the void.

Next, let's talk product:

- Both we and our customers LOVE the Shop Now feature. Most of our products don't have variants, so we were previously limited by variant-only exchanges.
- Our older customer love having the option for printerless returns in our various markets. This allowed us to replace a second app we were using for printerless returns in Canada and it helps us be accessible.
- The analytics reporting is in depth, while not requiring a data science degree. (If you know you know!)
- Loop has integrations with the rest of our tech stack, including our WMS. This is huge. I will say that the integration with Rise has been a bit buggy, but I believe that's a problem on the Rise side (not the Loop side).

Pricing:
- We were previously on a flat monthly fee rather than a pay-per-return model, and from a finance perspective, I much prefer the stability of monthly fees. That said, they're also rolling out a new model where technically the customer pays instead of the merchant.
- Only complaint is that the invoicing team sends the invoice the exact same day they automatically charge it, and since that amount can significantly vary, sometimes it leaves our finance team scrambling.
- Overall, there are certainly cheaper return platforms, but I think Loop provides enough value for the price that it charges. :)

Kate Hewko
Stany Zjednoczone
8 miesięcy korzystania z aplikacji
Loop odpowiedział(a) 2 październik 2024

Thank you for the glowing review! ⭐️💙

We’re thrilled to hear the onboarding process went smoothly and that our team was there to support you every step of the way. Equipping your team with the necessary tools to deliver seamless returns is always our goal, and we’re delighted to know our product is delivering just that!

We appreciate your feedback and will definitely share with the team!

8 sierpień 2024

Loop Returns & Exchanges allowed us to significantly improve our customer's experience when something they bought didn't work out. Making it easy for them to return and exchange coupled with upsell and revenue retention elements is a win-win for both our customer and our company's bottom line. We've been able to keep our return rate low, while be easy to do business with.

Drake Waterfowl
Stany Zjednoczone
Ponad 2 lata korzystania z aplikacji
Loop odpowiedział(a) 29 sierpień 2024

Thank you so much for your thoughtful feedback! ⭐️

We're thrilled to hear that Loop has helped enhance your customer experience while supporting your business goals. Excited to continue being a part of your success 💙

24 lipiec 2024

Loop has been a lifesaver and a great addition to our site. The onboarding process was seamless and the Loop team made it so easy for us and was very helpful along the way! Loop has freed up so much time for our small team with the automated returns and exchanges. It is also so amazing to gain insight on why customers are returning/exchanging. The process is easy for customers to use and the loop team is always in contact with us as we continue to navigate the platform. We are so happy we integrated this platform to our store!

Thread & Supply
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji
Loop odpowiedział(a) 6 sierpień 2024

Thank you for sharing your experience! 💙

We’re thrilled to hear that Loop has made such a positive impact on your site and your team. We’re excited to continue being part of your journey! ⭐️

3 październik 2024

Great app! Easy for our customers to use and their customer service is very helpful and responsive.

invisaWear®
Stany Zjednoczone
Prawie 4 lata korzystania z aplikacji
25 lipiec 2024

Loop Returns has been an amazing returns function for our brand. We have saved a significant amount of money in retained revenue from converting refunds into other outcomes, the portal and experiences for customers is seamless and easy to use. We love that it's highly customisable with workflows, policies and onsite presence.

Steve Madden Australia
Australia
Ponad rok korzystania z aplikacji
Loop odpowiedział(a) 6 sierpień 2024

We appreciate the wonderful feedback!
Happy to hear that Loop has been a valuable addition to your brand. We look forward to continuing to support your success 🙌 💙

26 lipiec 2024

We had to quickly move to Loop from our previous returns platform. The setup was easy and it has been running smoothly ever since.

Bravado Designs USA
Kanada
10 miesięcy korzystania z aplikacji
Loop odpowiedział(a) 6 sierpień 2024

Thank you for sharing your positive experience!
We’re thrilled to hear that the transition to Loop was seamless and that everything has been running smoothly ⭐️

2 październik 2024

Great team to get your onboarded. Has made for a better experience for our customers, and simplified processes internally.

BOGG BAG
Stany Zjednoczone
6 miesięcy korzystania z aplikacji
16 lipiec 2024

Loop has bene a great addition to our site. We have retained revenue that would otherwise be lost to refunds with the different return options available. The support team is fast and easy to work with.

Lori's Shoes
Stany Zjednoczone
Ponad rok korzystania z aplikacji
Loop odpowiedział(a) 6 sierpień 2024

We appreciate your kind words! ⭐️

Happy to hear that Loop has been a valuable addition to your site and that our support team has been fast and easy to work with.

Thank you so much for your feedback!

9 sierpień 2024

Productive and proactive reps who bring good incentives for growing the relationship while offering good value and not just upsells.

Wrexham North America
Stany Zjednoczone
11 miesięcy korzystania z aplikacji
Loop odpowiedział(a) 29 sierpień 2024

Thank you for your kind words! 🙌

We're thrilled to hear that you've had a positive experience with our team. Looking forward to growing our partnership further 💙

11 czerwiec 2024

Quick integration process initially but always improving and releasing new features to improve all aspects of the customer experience. Excited to try the new exchange tracker and exchange shop on site credit features.

Topo Designs
Stany Zjednoczone
11 miesięcy korzystania z aplikacji
Loop odpowiedział(a) 20 czerwiec 2024

Thank you for the positive feedback! 💙⭐️

We're thrilled to hear that you found the integration process quick and are excited about our ongoing improvements.

We appreciate your support!