Loop Returns & Exchanges

We use a full enterprise version of Loop, which this app is a part of. We love it. Great UI for customers and CX staff. Self-service workflows and customization that allow for various SKU-level outcomes on the fly. Reliable and detailed event data that is exportable. Constant product improvements, informed by feedback their team proactively gathers. The company has strong partnerships with Shopify and certain 3PLs and CX platforms. It can be pricier than other options, especially for smaller merchants, but the time savings Loop creates for our staff offsets the software costs.

This is the best returns app on Shopify easily. It has a super awesome customizable Returns Page, makes the entire return/exchange process super automated for the customer, and has features that help you to get more people to exchange instead of return. Their new analytics features are awesome as well! We have tried Returnly, Happy Returns, ReturnsMagic and this is the best by far!

Really great app! Our customers love the ease of using Loop for Returns and Exchanges. Also, love how quickly Loop has updates and is eager to hear feedback to improve the platform and customer experience.

Our customers love Loop, and we do too. A great user interface for admins and customers and abundant customization of returns and exchanges are why we chose the software in the first place. It's easily the best returns software in e-commerce.

One thing we love is that the Loop team continued to develop incredible features and consistently add value to what we were already paying for.

We've been using Loop for quite some time now, and it has completely changed our return/exchange game. New features are continually being introduced, and our account success manager is a gem! Overall, we've had a very positive and smooth experience with Loop. Would highly recommend!

Our store have a great experience using Loop, we have support when is needed and they are always on top to help resolve the issues. Great experience working with their team. I highly recommend Loop!

Loop has been the biggest help to our growing business. As someone who does returns daily, We have used many platforms but Loop is the most efficient we have used to date! We have no plans to change now or in the future.

Works pretty flawlessly. Lots of great features and customizations. Highly recommend for scaling up your business, improving your return rate, and retaining more revenue.

Amazing app, we were using Narvar before, and I can't express how much better Loop is. We've been using Loop now for over a year and have been more than happy with the results making it super simple for your customers to return products while lessening the load on the CS team.

The best thing about Loop are the all the lovely people that are involved. Every single person I have come in contact with has been a joy to work with. They made sure set-up was easy and I felt supported through the entire process. We just went live so I can't speak too much to the performance but so far the customers that have used it have seen a seamless experience and I feel confident that is any issues arise it will be handled quickly. Would definitely recommend.