Loop Returns & Exchanges

I concur with the observations pertaining to the set-up process, which currently involves a significant degree of manual effort and encompasses steps that may not be directly applicable to your particular store, thus potentially leading to time inefficiencies. Nevertheless, I must commend our onboarding specialist, Jess, for displaying exceptional responsiveness and attentiveness in addressing the numerous enquiries I raised throughout the onboarding phase. Notably, Jess readily accommodated my requests for assistance, going so far as to extend her availability by staying beyond regular working hours to conduct a video call, considering the geographical distance between our respective locations (Australia and the USA). While our launch of LOOP is still pending, initial assessments indicate that it holds the potential to enhance our customers' user experience and presents a straightforward interface for their utilisation.

Loop helped us simplify our entire return workflow and work load. The Shopify Integration is super helpful and makes for less manual work on our end! The analytics are insightful, easy to use, and help drive to make changes in products/systems. The Support team is always responsive and helpful as well! Really looking forward to the Shop Now feature getting started for us this year!

Total game changer. Pre-Loop, our customers would have to reach out to our customer service team and request a return/exchange/warranty and wait for a reply. It was a super manual process that resulted in a poor, slower experience for the customer, manual processing for our team, and very few means to gain analytical insights. Loop has changed all that for the better! We've received positive feedback from our customers on how easy things are, our customer service team is able to focus their attention on more critical tasks, and WE FINALLY HAVE DATA! The analytics was truly a huge step for us and our product team is able to action based off of Loop feedback. Also the Loop customer service is A+; they try to keep the same one or two agents per account so they're familiar with your setup and know of any past issues. Super fast to respond and really helpful. Our MSM Adam is knowledgeable, friendly, and makes check-in calls a breeze. All in all, great experience and we're never turning back!

Loop has made a huge difference in how we manage returns, exchanges and refunds. Their tool does 95% of the work for me and allows me to focus on growing my store.

I'm excited to see how they can retain additional revenue in the future and also learn more about customer trends, sizing and more. Would definitely recommend them + their team!

Loop has really helped us push exchanges and make the entire return experience as easy as possible for our customers. The advanced analytics are great, giving us helpful insights on who is returning items a lot, products etc. A game changer!

We use a full enterprise version of Loop, which this app is a part of. We love it. Great UI for customers and CX staff. Self-service workflows and customization that allow for various SKU-level outcomes on the fly. Reliable and detailed event data that is exportable. Constant product improvements, informed by feedback their team proactively gathers. The company has strong partnerships with Shopify and certain 3PLs and CX platforms. It can be pricier than other options, especially for smaller merchants, but the time savings Loop creates for our staff offsets the software costs.

This is the best returns app on Shopify easily. It has a super awesome customizable Returns Page, makes the entire return/exchange process super automated for the customer, and has features that help you to get more people to exchange instead of return. Their new analytics features are awesome as well! We have tried Returnly, Happy Returns, ReturnsMagic and this is the best by far!

Really great app! Our customers love the ease of using Loop for Returns and Exchanges. Also, love how quickly Loop has updates and is eager to hear feedback to improve the platform and customer experience.

Our customers love Loop, and we do too. A great user interface for admins and customers and abundant customization of returns and exchanges are why we chose the software in the first place. It's easily the best returns software in e-commerce.

One thing we love is that the Loop team continued to develop incredible features and consistently add value to what we were already paying for.

We've been using Loop for quite some time now, and it has completely changed our return/exchange game. New features are continually being introduced, and our account success manager is a gem! Overall, we've had a very positive and smooth experience with Loop. Would highly recommend!