Loop Returns & Exchanges , 153 recenzje

We've been with Loop since the early days, it changed the game for us and our returns process as a whole.

A fantastic product with fantastic customer support!

I'd highly recommend Loop for any store looking to streamline returns in a super-efficient way!

Helpful app for providing a ton of options for your customers to return and exchange. The team has consistently developed a ton of new features in our time using the app.

Total game changer. Pre-Loop, our customers would have to reach out to our customer service team and request a return/exchange/warranty and wait for a reply. It was a super manual process that resulted in a poor, slower experience for the customer, manual processing for our team, and very few means to gain analytical insights. Loop has changed all that for the better! We've received positive feedback from our customers on how easy things are, our customer service team is able to focus their attention on more critical tasks, and WE FINALLY HAVE DATA! The analytics was truly a huge step for us and our product team is able to action based off of Loop feedback. Also the Loop customer service is A+; they try to keep the same one or two agents per account so they're familiar with your setup and know of any past issues. Super fast to respond and really helpful. Our MSM Adam is knowledgeable, friendly, and makes check-in calls a breeze. All in all, great experience and we're never turning back!

Loop is very user friendly and their support staff is awesome! They send very informative emails with photos and have prompt response turnarounds. If the emails aren't solving problems then they are happy to hope on a call to discuss the issue and potentially reach out to their engineering team to create something to find a solution.

We have been a long term client with Loop for close to 3 years and very happy with the platform. The experience is excellent and they are continuously releasing updates to improve this for both client & customer. The support level from the Loop team has been outstanding with regular business reviews to uncover opportunities & highlight performance vs industry averages. We love the analytics feature that enables our team to realize revenue impacts and provide data insights into return reasons.

Best-in-class returns solution for Shopify stores. A little bit pricey but worth it if you're serious about optimising customer experience!

Loop has been a great returns partner and returns solution for us! We had the opportunity to work with them while they were developing their POS app which has resolved a lot of return problems we were facing in store. Their support is also great working to help resolve any issues quickly and efficiently.

So easy to set up and get started. Best part of Loop is the customer service- they are BEYOND helpful and so quick to respond. I never have to worry if I have a question or an issue, I know they will help me resolve it asap.

Amazing and seamless process. Lindsey provided us with the best guidance and overcame all of the issues we were having immediately with just one conference call, catering to all needs. The support is top notch, highly recommended using Loop for all your returns and exchange needs.

Great customer service, fast to respond and help trouble shoot with you. Extremely kind and helpful!