Recenzje (159)

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4,6
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  • 86% ocen to oceny z 5 gwiazdkami
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12 maj 2023

Loop has been a reliable and trusted partner for several years, consintently demonstrating a commitment to innovation in their product offerings while taking our feedback into consideration. Their support team is very responsive and prompt in addressing our inquiries. Their dedicated MSM's have made it clear that our growth and customer experience is their top priority!

LIVERPOOL LOS ANGELES
Stany Zjednoczone
Ponad 5 lat korzystania z aplikacji
Loop odpowiedział(a) 15 maj 2023

We love hearing from our long-time partners! 💙 Thanks for this insightful review!

9 maj 2023

Very easy platform to navigate with helpful insights. Automates the return/exchange process which frees up time for our team to better help customers with other issues. Responsive and thoughtful assistance when called upon as well!

Criquet Shirts
Stany Zjednoczone
Około 5 lat korzystania z aplikacji
Loop odpowiedział(a) 10 maj 2023

Thank you for sharing your experience with Loop! 🙌

Edytowano 22 wrzesień 2021

I can't say enough positive things about the Loop Return platform, it integrates seamlessly with Shopify, has several pre-built 3rd party integrations, and importantly enough the user experience of the platform is super simple for our entire CX team. Beyond the platform itself, the team at Loop is top-notch! Everyone we've encountered and worked with has been amazing and super helpful. Our account team at Loop always goes the distance (and sometimes beyond!) for us and they are always ready and more than willing to jump into and understand the details of our business processes to ensure that our customers are always having the best possible return experience every step of the way! We consider the Loop team as a true extension of our team here at Princess Polly.

Princess Polly USA
Stany Zjednoczone
Prawie 5 lat korzystania z aplikacji
Edytowano 9 maj 2023

Loop is a great product, but their support team is also really responsive and what makes Loop my favorite partner. They're the best support team of any vendor I work with. Such a relief to know the Loop team will always reply with the right answer and usually within just a few hours. It's a bummer I never seem to catch them on live chat but they always answer my question in the first email reply so there's never back and forth.

Miaou
Stany Zjednoczone
Ponad 4 lata korzystania z aplikacji
Loop odpowiedział(a) 9 maj 2023

Thanks for taking the time to leave us this review! We love hearing your kind words about the support team 💙

15 maj 2023

Loop provides a dynamic return portal to meet the needs of our customers. I can set up precise return policies to resolve most customer needs through automation.

Manly Bands
Stany Zjednoczone
Ponad 4 lata korzystania z aplikacji
Loop odpowiedział(a) 15 maj 2023

Automation is our best friend 🤝 Thanks for your kind words!

9 maj 2023

While some features we'd like are missing (mainly POS returns and POS is muddled in some reporting), they are reactive to features we need. No app will be perfect from the get-go, especially when you add in custom setups, POS, unique product setups, etc. We've been involved in a few Beta tests with them for features we've asked for which is amazing. We're currently struggling with more returns than exchanges but it's reduced the load on our CS team which is a win in itself.

DUER
Stany Zjednoczone
Około 4 lata korzystania z aplikacji
Loop odpowiedział(a) 9 maj 2023

Thank you for sharing these kind words! We always appreciate the feedback.
We're excited to share that we just launched the Loop Point of Sale iOS app this week! Learn more here: https://www.loopreturns.com/point-of-sale/ and reach out to your Merchant Success Manager to get set up!

3 sierpień 2022

We have been using Loop for a few years now. Although the product has proved great for our team, customers and company- what makes us loyal to Loop is their account management and IT teams. Whenever we have a question, are experiencing something out of the norm, or need assistance implementing a new feature; Rachel (our account manager) and her team are immediate to take care of us and do it completely and efficiently. Thank you Rachel & Loop!!

ROKA
Stany Zjednoczone
Około 4 lata korzystania z aplikacji
29 grudzień 2022

Make returns easy and always easy to access support if you have any issues. Always adding new features.

Fair Harbor
Stany Zjednoczone
Prawie 4 lata korzystania z aplikacji
Loop odpowiedział(a) 10 styczeń 2023

Thanks for taking the time to leave us this review! We appreciate it. :)

8 maj 2023

Platform is extremely intuitive to use - support from the Loop team has been consistently above and beyond

Ruggable
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji
Loop odpowiedział(a) 10 maj 2023

We love hearing about your positive experience using Loop! Thanks for sharing!

8 maj 2023

Loop has been a game changer for us. Reducing a lot of manual work and offering our customers a seamless return and exchange process.

CASELY
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji
Loop odpowiedział(a) 11 maj 2023

Thanks for being a customer for over 3 years! 🤝 "Game changer" is what we're going for!