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After they assisted me to install the app I haven't been able to reach anyone to integrate it on to my site. What good is it if no one assists in letting the customer know its there to use? I filled out the contact us form twice but no one has reached out. Help!
I will have to cancel if no one responds.
We’ve checked in with our team, and it looks like your issue has been resolved!
However, if you need any further assistance, please let us know. 💙
If you want a company who puts you in a "contract" that they claim auto renews and that they refuse to allow to get you out of unless you pay the remaining year when you have already used them for 2 years. Choose this app. For the headache in dealing with their billing, trying to cancel the app and get away from them- you might as well just hire or handle your own returns. It is more of a headache to deal with them and they don't care about their clients or if you have been a client of them for a year or more they treat you like shit when you try to leave or make changes. ABSOLUTELY HORRIBLE. If I would have known it was going to be like this- I would have never paid them $1 or signed up with them... I am so upset that I have supported them and this app for two years and they treat their clients like this!
Thank you for leaving this review and sharing your concerns- we’re truly sorry to hear about your experience as we strive to provide excellent service and ensure our customers are satisfied every step of the way.
Your feedback is crucial for us to improve, and we take it seriously. A member of our team has reached out as we’d love the opportunity to discuss this further.
They tried to book a demo instead of just letting me download the most basic plan. I didn't get that far (deleted the app right away), but other people are saying they'll try to make you sign up for a 12 month contract. Either way, my review is here because that's really misleading bait and switch marketing if the contract is not advertised up front.
We appreciate your feedback and are sorry to learn about your experience.
Our demo process is designed to ensure our merchants are set up for success. This allows us to tailor our platform to meet the specific needs of each individual brand.
We’d be happy to discuss this further if you’re interested!
The worst customer service EVER.
Waiting days to get unhelpful response.
They are priced well over similar solutions so you'd expect to get at least decent service...
Apart from service -
1. solution itself not very different from other RMAs
2. set up was quite difficult with no onboarding support.
3. Draconian pricing model - you get "punished" for exceeding your limit ending up paying extremely high charges.
Thank you for providing this feedback- we’re truly sorry to hear about your experience.
Our top priority is providing top-tier customer service and ensuring a streamlined onboarding process for all users. Regarding pricing, we’re constantly evaluating our model to provide fair value.
We'd love the opportunity to discuss this further if you are open to it.
We have been really unhappy with this app. We have zero support. When you send a support ticket, it may take days for them to get back to you, if they get back to you at all. They will not call you or schedule a meeting if there is an issue, so instead, it becomes days' worth of emails back and forth and a waste of valuable time. We find it glitchy and not user-friendly and not worth the money.
Thank you for providing these feedback- we're very sorry to hear about your experience. This doesn't align with the level of service we aim to provide. We're actively addressing these issues and have made your MSM aware.
Horrible customer service and completely overpriced. App is missing a ton of critical features. I used it for over a year, willing to over pay. When I insisted to cancel, guess what they kept on billing me. Dess said she would let me know, bill came in anyway. I do not want your service stop forcing it on my company. Shop around the Shopify App Store lots of better cheaper solutions.
DO NOT USE THEM! We were with them for two years. They lock you into a year contract. You have to estimate how many returns and exchanges you'll have during the year. If you exceed your limit, you have to pay them $3 per return / exchange you go over. If your company grows, so will your returns, which means Loop will cost you more money. They're a bad option for both small and large companies.
After the first year, they were going to charge us around $13,000 unless we renewed our contract with them. We had to pay them around $9,500 at the end of our second year contract for going over because we grew faster than expected.
Competitors are getting better and they're way cheaper. Plus most competitors don't lock you into annual contracts. It is well worth the time doing some demos with other companies and accessing their overall value. Unless Loop adjusts their contractual and pricing structure, I don't see how they can be competitive.
Also, when there were glitches in their software, their customer support was awful. My advice is save your money and shop around because there are definitely better options.
Thank you for sharing your experience with Loop, although we are sad to see it under these circumstances. Regarding our fees, we are focused on helping our merchants stay on top of any overages and help with accurate returns forecasting. We would be happy to discuss this more if you choose to ever come back to Loop.
We have been using Loop for 6 months and have found it challenging to work with. It becomes expensive to achieve the functionality required to be effective. Doesn't work with international returns, even the ones it should work with. Easypost and loop support won't solve your problem but will keep you locked in for 12 months of pain and excess customer service trying to work around the issues.
Thank you for taking the time to share your experience with Loop. We do apologize that you had a frustrating one and would like to discuss further. Your account manager is actively looking into this and will be in touch!
Save your time and money and get anything else. The experience quickly went downhill once they sign you up. Customer service disappears and you're stuck with a 12 month contract for something that doesn't fully function as promised and no one to help you!
Thank you for taking the time to share such a detailed review about your recent experience with Loop. We do apologize that you had a frustrating one and would like to discuss further what happened and get your feedback. Your account manager has been notified and will be in touch with you.
The most disgusting experience we have ever had working with any app or any company in nearly 10 years of business. DO NOT SIGN ON TO LOOP. They will coerce you in to a 12 month contract up-front. The reason they do so is apparent once you download the app. Nearly one month later, my own team dedicating hours each and every day - the app is still not installed. It is the most complicated and convoluted procedure. The only support you receive is essentially to figure it out for yourself. Any complaints or queries are dismissed. Their service is disgusting. Their app is a rip-off that doesn't function. DO NOT MAKE THE SAME MISTAKE WE DID. We have since downloaded a cheaper app that we installed within 30 minutes, and had a live chat customer service function that was absolutely helpful. BEWARE - Loop will rip you off.