Loop Returns & Exchanges

Loop has been a great returns partner and returns solution for us! We had the opportunity to work with them while they were developing their POS app which has resolved a lot of return problems we were facing in store. Their support is also great working to help resolve any issues quickly and efficiently.

We use Loop to handle all of our Returns and it has been incredibly helpful to have an automated, simple to use and insightful platform to process returns and exchanges and give us in depth data to help drive product enhancements and changes

Loop is absolutely amazing the best App and our Company Troy Lee Designs are stoked to have the complete Loop system in place. Everything from the start up Implementation and day to day systems and any issues are totally covered. Nothing is to much trouble and they are there to help super fast.. Our Merchant Success Manager Ash Cunha is the best. Troy Lee Designs recommends Loop 100%.

We are going on our fourth year of using Loop! Loop is constantly adding new functionality that adds value to our customers and team and we are thrilled to have them as a partner.

We've used Loop since October 2020, and we've been pleased with its user-friendly features and continued functionality improvements. Loop keeps us informed of new capabilities and easy how-to instructions for updating settings where necessary.

Our rep, Ben, is helpful, responsive, and hands-on where assistance or help is needed. Any time we've reached out to their support team, they are friendly and provide updates and resolutions where necessary.

Thank you, Ben and team, for your continued support, additional functionality, and commitment to your users.

Arguably the best returns solution available on Shopify today. We've been working with Loop for the last 3 years and the platform just keeps getting better and better, to the point where it feels like it's a native addition to Shopify (whom actually invested in a seed round with Loop 2 years ago). The amount of flexibility you have with regards to return outcomes, automations, rules, etc is unmatched and the customer success team (hey Laura!) is beyond insightful. Don't look further.

We love LOOP. Their support system is A+, wonderful team to communicate with. They are able to handle returns for our multiple different warehouses with no issue, and have simplified our return process fully.

Great returns and exchange app especially for exchange heavy businesses. No one ese really has the feature set to help manage and maximize exchanges over returns. Been a great boost for our biz.

Our store has been integrated with Loop for the last 18 months. Our customers and our team have found this system easy to use and a positive impact to efficiency. The loop team have been supportive partners. Offering timely resolution to system errors as they arise as well as taking feedback for improvements into account with product updates. We are so very glad to be integrated partners with the Loop team.

Pleasure working with Taylor during the onboarding and setup process. She has been a delight to speak with and is very knowledgeable. Calls have been engaging and informative. This had made the transition to a new return portal a breeze. I know we are in good hands with Loop!