Loop Returns & Exchanges

We've had a positive experience working with Loop Returns, particularly when it comes to customer support. We recently needed assistance configuring return tags across multiple Shopify instances, and the process was handled quickly and clearly.

✅ Highlights:

Responsive Support: Our inquiry was acknowledged and resolved within the same business day — a big plus when coordinating system-wide ...

I've had a few times where i have contacted Loop for support, and i must say all the staff are super friendly and quick to resolve any issues.

I have recently been in touch with Emma Pennington a few times, and she is brilliant! Nothing is too much trouble for her and she is very patient and understanding too.

I highly recommend Loop!

I would say the customer service is the best part of working with Loop Returns. As a small business, you can feel like a jack of all trades but a master of none. The support we have had from Loop Customer Support team has helped us build the confidence we need to start feeling like a master of Loop Returns!

Working with Loop has been one of the most seamless experiences. They have the most innovative and advanced return portal for our customers, and the ever-changing demands and requests of returns. There customer support team is fully-responsive, and always finds a solution, even in the most difficult of cases. They literally take care of everything, and they are the only return portal we recommend ...

Loop makes our return process seamless for both clients and our team. Not to mention, reliable and kind customer service as well.

I recently experienced outstanding service from the Loop Customer Support team during our transition to a new warehouse. We had to integrate our new Warehouse Management System (WMS) with Loop, and the support team was incredibly efficient and helpful throughout the process. Their response time was impressively quick, often under an hour, and they provided clear guidelines. Additionally, they ...

Loop Returns has been a Game Changer for Capelle Miami. We went from a very manual process in doing returns to an almost set it and forget it process. Loop offers great and speedy customer service, which we always appreciate.

Loop Returns helps us streamline our returns and exchanges at the customer level and internally. Of course, not one app is perfect and there is a learning curve in the integration and usage of the app. The Loop Returns team, however, helped tremendously and continues in doing so in answering any questions in this regard.

Looking forward to perfecting our process with Loop Returns and ensuring ...

The support team was able to help us implement a workflow tool we were wanting to add but were unsure how we would go about it. They were knowledgeable in their response, and we were able to create the workflow we needed with their assistance.

Being in retail, we all know that excellent customer service is priority. The problem, of course, is when other companies do not share this same mentality. Such is not the the case with Loop Returns!
Twice now, I have needed to reach out for immediate support and have received excellent and quick service. Highly reccomend!