评论 (289)

整体评分
4.7
每个评分等级的数量
  • 87% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 2% 的评分是 2 星
  • 6% 的评分是 1 星
2025年6月24日

Loop Returns and Exchanges work great with our Shopify store. I have received nothing by great customer service while they helped onboard us to the Offset program and anytime I have an issue they not only respond quickly but actually help and do things like pre-build the workflow for what I need vs just sending links for me to figure it out on my own. I highly recommend Loop.

Hem Support Wear
美国
10个月 人在使用应用
编辑时间:2025年6月22日

We've had a positive experience working with Loop Returns, particularly when it comes to customer support. We recently needed assistance configuring return tags across multiple Shopify instances, and the process was handled quickly and clearly.

Highlights:

Responsive Support: Our inquiry was acknowledged and resolved within the same business day — a big plus when coordinating system-wide tagging.

Tag Configuration: We wanted the "LoopExchange" tag applied to all exchange orders across five regional stores (DK, DE, SE, NO, EU). The support team confirmed the setup promptly and ensured it was deployed.

Clear Communication: The representative (Ninthuga) explained how tagging works, including that the system already applies LE:Exchange to original orders that receive an exchange outcome. This level of transparency helped clarify things for us.

️ Value-Add: Being able to tag return and exchange orders systematically helps us keep warehouse processes clean and consistent — especially with RFID and stock separation in place.

Overall, Loop continues to deliver on both platform functionality and reliable merchant support.

SHAPING NEW TOMORROW INTERNATIONAL
德国
7个月 人在使用应用
Loop已回复 2025年6月13日

Thank you for the thoughtful review! 🙌 We’re thrilled to hear that our team could provide clear, same-day support setting up those tags across your stores. Seeing what a value-add that was makes our day. We’re here whenever you need us!

2025年6月3日

Wonderful app and even better customer service! We have been using Loop Returns for a little over a year and it has made our lives SO much easier.

Bunny and Babe Winnetka
美国
1年多 人在使用应用
Loop已回复 2025年6月13日

Thanks for being with us for the past year 🥳 We’re thrilled that Loop has been such a game-changer for you!

2025年5月11日

I've had a few times where i have contacted Loop for support, and i must say all the staff are super friendly and quick to resolve any issues.

I have recently been in touch with Emma Pennington a few times, and she is brilliant! Nothing is too much trouble for her and she is very patient and understanding too.

I highly recommend Loop!

Hunt and Haul
英国
5个月 人在使用应用
Loop已回复 2025年6月13日

Thank you so much for the kind words! We’re lucky to have Emma on our team 💛 and are so glad you've had a great experience with us!

2025年5月5日

I would say the customer service is the best part of working with Loop Returns. As a small business, you can feel like a jack of all trades but a master of none. The support we have had from Loop Customer Support team has helped us build the confidence we need to start feeling like a master of Loop Returns!

by Kin Aesthetics
美国
5个月 人在使用应用
Loop已回复 2025年6月13日

We love this so much 🙌 Thanks for sharing, reviews like these mean the world to us!

2025年6月24日

I uninstalled this app and was told my subscription was cancelled, yet I’m still being charged. I’ve contacted support multiple times with barely any response. To make matters worse, I can’t even log in to my account because the one-time login code never arrives. There’s no way to manage billing or get proper help. Really disappointing experience — I wouldn’t recommend this app based on their lack of support and poor handling of cancellations.

Moss Made
澳大利亚
5个月 人在使用应用
Loop已回复 2025年6月30日

We’re very sorry to hear about your experience and totally understand your disappointment. Our team has followed up directly and has issued a refund. If you ever decide to give Loop another shot, we’d love the opportunity to work with you again and make things right 💙

2025年6月11日

Has made my life significantly easier and customer support team is great, and responds fast. If you have a business that issues exchanges or returns you would be dumb not to use them!

ProSlide Sports
美国
大约1个月 人在使用应用
Loop已回复 2025年6月13日

So glad to hear that Loop's making life easier! 🙌 We’re especially proud of our support team for delivering fast, helpful service. Thanks for the glowing review, it means a lot!

2025年4月29日

Loop makes our return process seamless for both clients and our team. Not to mention, reliable and kind customer service as well.

BODE
美国
8个月 人在使用应用
Loop已回复 2025年6月13日

Love hearing that Loop is making your process seamless 🙌 Thanks for the kind words, we’re always here if you need anything!

2025年5月27日

Terrible customer service and support. After using this app for a year we are trying to cancel and they handball you around different departments. There is literally no support or settings for cancelling your subscription.

CUPCKE Apparel
澳大利亚
1年多 人在使用应用
Loop已回复 2025年6月13日

We’re really sorry to hear about your experience 😔 We appreciate your feedback and would love the opportunity to make things right. It looks like you're already in touch with our team, but if you still need help, please don’t hesitate to reach out at support@loopreturns.com.

2025年6月9日

I had a meeting with lindsey and she was extremely helpful! she walked me through all the things i needed to know and was an absolute delight to work with. This company is the real deal and they really care about their customers.

Luvo Store
澳大利亚
接近4年 人在使用应用
Loop已回复 2025年6月13日

Huge shoutout to Lindsey! We're so happy she made your experience smooth and enjoyable 💛