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Our business relies on Loop for all our returns and exchanges globally across 6 regions. The app is seamless to integrate, easy to use and integral to providing our customers with the experience that we've built our brand on. Couldn't recommend higher.
We love hearing how we're supporting all 6 of your regions! Excited to continue working together!
Loop has been great with helping us save time with refunds and exchanges. Wendy is super helpful and informative if we have any questions!
We’re delighted to hear that Loop has been a time-saver and that Wendy has been so helpful💙
Your feedback is greatly appreciated—thank you!
The customer service at Loop is great! Super attentive and quick to respond and find a solution for you.
We love hearing this! Thank you for sharing!
Great Support from Loop's Customer service team: fast, clear and detailed explanations that help understand the issues encountered as well as find the correct solutions to the problems.
Keep on the great work!
We'll be sure to let our customer service team know about your great experience! Excited to continue working together 🙌
CX is very responsive and quick to help!
Thank you for sharing! 🤩
Wendy is GREAT!
Wendy was fabulous! She is a wealth of knowledge and we left knowing we're in great hands.
We'll be sure to let Wendy know about your great experience! Thanks for leaving this review 🙌
Very easy platform to navigate with helpful insights. Automates the return/exchange process which frees up time for our team to better help customers with other issues. Responsive and thoughtful assistance when called upon as well!
Thank you for sharing your experience with Loop! 🙌
We love loop! It's by far the best experience for customers and also CX employees to navigate as well. Super clean and easy experience from start to finish, and there's always exciting updates that Loop is coming out with to better it. You can customize the portal so that it feels very on brand, and even have the customer shop directly on your site with their store credit. From a CX/employee perspective, the analytics and reports have helped us lower return rates on specific products as well. Shoutout to Bryan H. who is our rep and is super quick to help anytime we need assistance!
Loop has been a reliable and trusted partner for several years, consintently demonstrating a commitment to innovation in their product offerings while taking our feedback into consideration. Their support team is very responsive and prompt in addressing our inquiries. Their dedicated MSM's have made it clear that our growth and customer experience is their top priority!
We love hearing from our long-time partners! 💙 Thanks for this insightful review!