评论 (295)

整体评分
4.7
每个评分等级的数量
  • 87% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 2% 的评分是 2 星
  • 6% 的评分是 1 星
2023年5月30日

We have been using Loop for the past couple years. The usability of Loop is one of the best things about it. Their interface makes sense and they have improved upon their options even more over the years. When issues do arise, our representative, Remi, and the support staff are quick to look into it and provide guidance or resolution. Loop helps us gain valuable insights on our customer return patterns that we were previously missing.

Uncommon James
美国
2年多 人在使用应用
Loop已回复 2023年5月30日

We love hearing how you've benefited from Loop! Thanks for sharing!

编辑时间:2021年9月22日

I can't say enough positive things about the Loop Return platform, it integrates seamlessly with Shopify, has several pre-built 3rd party integrations, and importantly enough the user experience of the platform is super simple for our entire CX team. Beyond the platform itself, the team at Loop is top-notch! Everyone we've encountered and worked with has been amazing and super helpful. Our account team at Loop always goes the distance (and sometimes beyond!) for us and they are always ready and more than willing to jump into and understand the details of our business processes to ensure that our customers are always having the best possible return experience every step of the way! We consider the Loop team as a true extension of our team here at Princess Polly.

Princess Polly USA
美国
2年多 人在使用应用
2022年11月21日

Love that this app continues to keep customers and merchants comfort in mind. They continue to vamp up the features so that returns and exchanges process can run as smoothly as possible. Also Dess Everhart has been such a great point of contact-- she's quick to resolve issues or concerns and very friendly.

Mediclo
美国
大约2年 人在使用应用
Loop已回复 2023年1月10日

Thanks for taking the time to leave us this review! We love hearing about your experience with us and your account manager, Dess. She is a rock star!

2024年3月7日

Loop has made processing return an absolute breeze and has really increased my teams productivity.

They are continuously updating various features and making these so much easier.

Love them, Love them, Love them!

St Frock
澳大利亚
大约2年 人在使用应用
Loop已回复 2024年3月20日

Wow! Love love love hearing this! :)

2023年5月26日

Arguably the best returns solution available on Shopify today. We've been working with Loop for the last 3 years and the platform just keeps getting better and better, to the point where it feels like it's a native addition to Shopify (whom actually invested in a seed round with Loop 2 years ago). The amount of flexibility you have with regards to return outcomes, automations, rules, etc is unmatched and the customer success team (hey Laura!) is beyond insightful. Don't look further.

LA BLANCA
美国
大约2年 人在使用应用
Loop已回复 2023年5月30日

Wow! Thank you for sharing and for being a long-time customer! We love hearing how you've benefited over the last 3 years! 🙌💙

2023年5月31日

We started using a Loop because it was the only platform integrated with recharge, which was a big win. In addition, its user-friendly interface, streamlined workflows, customizable policies, automated documentation, and integration capabilities have made it easier for my team.

VEGAMOUR
美国
大约2年 人在使用应用
Loop已回复 2023年6月1日

We love hearing how we've made it easier for your team! Thanks for taking the time to write this review 💙

2023年5月31日

Loop has completely revamped the way that we look at our returns. It changed a previously lengthy process into one that is seamless and now generates additional revenue. The setup process was easy enough for me to do alone as they had a very hands on team assisting me with that. The constant roll out of new features and clear communication from the Loop team has been A+. 10/10 would recommend.

Aviator Nation
美国
大约2年 人在使用应用
Loop已回复 2023年5月31日

A+ review! Thank you for your kind words! We love hearing how we've changed your lengthy process into a seamless one! 🙌

2022年5月17日

We've been a Loop customer for over 2 years now, having switched from a very basic returns software. We really appreciate the automation of the platform, and the optionality it gives our customers to fully customize their return outcomes. We love the advanced & instant exchanges, and can't wait to start better leveraging their workflows tech for further automations. The upsell feature in the returns portal is also a great add. Loop is also constantly adding new functionality - though we would love it if less of these features were hidden behind additional paywalls - since the software is quite expensive.

Knickey
美国
大约2年 人在使用应用
2023年5月22日

We moved to LOOP and immediately saw how much our customers enjoyed the ease of the entire white glove experience with its user-friendly, no-hassle platform as it gives them an efficient, no-hassle way to process exchanges and returns. Best of all is the detailed analytics that allow us to closely monitor returns and exchanges data. As a result, we have seen increased savings and lower return rates.

Athletic Propulsion Labs
美国
大约2年 人在使用应用
Loop已回复 2023年5月23日

This is everything we like to hear! 🙌 No hassle, efficient, user-friendly, increased savings, lower return rates... Thank you for sharing your great experience with us! 💙

2023年5月19日

We moved to Loop a couple of years ago had a GREAT onboarding lead which made the process easy to understand for our store set up needs and we've been SO pleased with them ever since. Help desk team is responsive, tech team is ON TOP of any bug that might arise and we have a knowledgeable account lead in our product vertical! The platform is a BIG timesaver for us + offers our customers a great path/experience for their return needs. We're happily renewing our contract.

Jon Josef
美国
接近2年 人在使用应用
Loop已回复 2023年5月22日

Thanks for being such a loyal customer! We can't wait to continue supporting you and watching your company grow!