评论 (240)

整体评分
4.7
每个评分等级的数量
  • 87% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 2% 的评分是 2 星
  • 5% 的评分是 1 星
2023年6月19日

Onboarding was super easy. Taylor was very helpful and made the transition to using Loop seamless. Looking forward to using the app

Superare Fight Shop
美国
25天 人在使用应用
Loop已回复 2023年6月20日

We're thrilled to be working with you! Thanks for sharing! 💙

2023年10月30日

We have been really unhappy with this app. We have zero support. When you send a support ticket, it may take days for them to get back to you, if they get back to you at all. They will not call you or schedule a meeting if there is an issue, so instead, it becomes days' worth of emails back and forth and a waste of valuable time. We find it glitchy and not user-friendly and not worth the money.

Holistic Habitat
美国
1年多 人在使用应用
Loop已回复 2023年11月1日

Thank you for providing these feedback- we're very sorry to hear about your experience. This doesn't align with the level of service we aim to provide. We're actively ...

2023年5月17日

The software is good. Customer service is decent.

There are some features in the software that you need a web developer to implement and code into your .liquid files, and Loop Returns doesn't provide a developer to do so, so you have to hire and pay for the developer yourself.

BRANWYN | Performance Innerwear
美国
1年多 人在使用应用
Loop已回复 2023年5月18日

Thank you for sharing your experience with us! While we don't have a developer, our Technical Support Team is always here to help!

2022年10月14日

Save your time and money and get anything else. The experience quickly went downhill once they sign you up. Customer service disappears and you're stuck with a 12 month contract for something that doesn't fully function as promised and no one to help you!

Wild Junkie
美国
1年多 人在使用应用
Loop已回复 2022年10月20日

Thank you for taking the time to share such a detailed review about your recent experience with Loop. We do apologize that you had a frustrating one and would like to discuss ...

2024年1月31日

We considered several different apps to handle product returns, but Loop Returns checked all the boxes for us. The integration with Shopify was easy and the customizability of the platform allowed us to tailor the customer experience. The onboarding was great and our specialist was quick to provide assistance and support as needed to get us up and running right away. Highly recommended.

7 TERRA
美国
19天 人在使用应用
Loop已回复 2024年2月12日

Thank you for sharing your positive experience with us! We appreciate your recommendation and look forward to continuing to support your business 🙌

2023年7月24日

We have been using Loop for 6 months and have found it challenging to work with. It becomes expensive to achieve the functionality required to be effective. Doesn't work with international returns, even the ones it should work with. Easypost and loop support won't solve your problem but will keep you locked in for 12 months of pain and excess customer service trying to work around the issues.

LA MAISON TALULAH
澳大利亚
大约1年 人在使用应用
Loop已回复 2023年7月27日

Thank you for taking the time to share your experience with Loop. We do apologize that you had a frustrating one and would like to discuss further. Your account manager is ...

2023年10月29日

Overall, Loop Returns is a good returns software. The platform offers a lot of nice features and customizations. The integration with our WMS platform makes processing returns easy for our team. Our customers like the “instant exchange” feature as well as the Happy Returns option. The “workflows” allow you to configure return scenarios. However, the reason for three stars is because the platform ...

Wild Oak Boutique
美国
12个月 人在使用应用
Loop已回复 2023年11月1日

Thank you for your thoughtful feedback! We're happy to hear that you find our platform valuable, with its features and integrations.

We appreciate your concerns about the ...

2023年7月3日

The platform is flexible and works ok. BUT - when you sign up you are LOCKED in to that monthly payment, no matter what. If your business model changes and you want to change to a cheaper plan or cancel the service, you are out of luck. Even if you are not using their service at all they will make you pay them every month, no matter what. It is really not an appropriate business model for this ...

VeloVetta
美国
8个月 人在使用应用
Loop已回复 2023年7月27日

Thanks for taking the time to leave us this review. Your account manager has been notified and will follow up with you on our usage-based pricing plan which allows you to pay ...

2024年2月20日

After the returns platform we were using sunsetted in October 2023, we quickly transitioned over to Loop, per our previous partners recommendation. Though there have been a few glitches to work through, the Loop CS team and our dedicated CSM Jackie have been extremely responsive / helpful. We hope to continue benefiting from this return platform and definitely recommend giving it a try!

ace&jig
美国
6个月 人在使用应用
Loop已回复 2024年2月27日

Thank you for sharing your experience! We appreciate your patience as we work through any glitches and are glad to hear that our customer support team has been responsive ...

2023年5月30日

Loop is a fantastic solution for easy returns. The onboarding was clearly laid out and easy to implement. Automations are easy to set up and streamline a lot of processes. Some additional reading I'd recommend when defining your policies in the app is their page on return fraud: https://www.loopreturns.com/blog/the-easy-way-to-handle-return-fraud/

We got targeted by a few fraudulent orders and ...

Patagonia Bend
美国
7个月 人在使用应用
Loop已回复 2023年5月31日

Thank you for sharing this review as well as our blog on fraud! 🙌