Loop Returns & Exchanges

Great customer service, fast to respond and help trouble shoot with you. Extremely kind and helpful!

10/10 for their support team

Having timely and helpful support when something comes up is extremely important.

Being new to this App, we have had lots of questions which are always promptly answered.

We are loving the user friendly nature of Loop and it has been a welcomed addition to our platform.

Loop has made processing return an absolute breeze and has really increased my teams productivity.

They are continuously updating various features and making these so much easier.

Love them, Love them, Love them!

Amazing and seamless process. Lindsey provided us with the best guidance and overcame all of the issues we were having immediately with just one conference call, catering to all needs. The support is top notch, highly recommended using Loop for all your returns and exchange needs.

We've been on the platform for 2 months and have had a great experience so far. Although onboarding was quick due to our previous platform provider shutting down and have to do a quick transition, now that we are fully onboarded we have found it very beneficial. The features loop offers for the customer and also internally for reporting is extremely useful and easy to see ROI.

Our business relies on Loop for all our returns and exchanges globally across 6 regions. The app is seamless to integrate, easy to use and integral to providing our customers with the experience that we've built our brand on. Couldn't recommend higher.

Loop is a suitable application for those focusing solely on domestic returns rather than international ones. Although Loop claims to support international returns, this feature falls short in reality. They rely on third-party apps to generate return labels, incurring additional costs. The third-party service, typically Easy Post, proves cumbersome and not user-friendly. Moreover, Easy Post functions more as a developer platform, requiring a dedicated team for optimal use. Consequently, utilizing Loop becomes impractical and costly. It's advisable to explore alternative return applications and refrain from committing to any contracts with Loop until thoroughly evaluating their services.

The worst customer service EVER.

Waiting days to get unhelpful response.

They are priced well over similar solutions so you'd expect to get at least decent service...

Apart from service -
1. solution itself not very different from other RMAs
2. set up was quite difficult with no onboarding support.
3. Draconian pricing model - you get "punished" for exceeding your limit ending up paying extremely high charges.

Rece, was so very helpful. She explained things so well with a step by step explanation. So very appreciative for her help, so that I could help my customers better with their questions. Love using LOOP!!

The customer service at Loop is great! Super attentive and quick to respond and find a solution for you.