评论 (240)

整体评分
4.7
每个评分等级的数量
  • 87% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 2% 的评分是 2 星
  • 5% 的评分是 1 星
2025年1月14日

Emma Pennington did a great job with the customer support.

Galway Bay Apparel, LLC
美国
7个月 人在使用应用
Loop已回复 2025年2月3日

We're thrilled to hear that Emma provided you with outstanding support. We’ll be sure to share your kind words with her 🙌💙

2025年2月4日

Very helpful and responded quickly with any questions we had

Thats So Fetch US
美国
大约1个月 人在使用应用
Loop已回复 2025年2月12日

We’re always here to help 🤝
Glad we could answer your questions quickly!

2025年1月27日

Quick response from the Support Team!

Nuudii System
美国
12个月 人在使用应用
Loop已回复 2025年2月3日

Thanks for the review! Quick responses are what we aim for 🙌

2025年2月21日

Very helpful customer service :)

LAMADECLOTHING.com
美国
6个月 人在使用应用
Loop已回复 2025年2月28日

We appreciate your feedback! Our team is always happy to help. Thank you for sharing! 🙌

2025年1月9日

Excellent support

PAKA®
美国
4年多 人在使用应用
Loop已回复 2025年1月14日

Your support means everything to us!
Thank you for the review 🤩🙌

2024年11月6日

Thornton on the support team has been a great help and helped me resolve my issues promptly! Thanks again, Thornton!

State and Liberty Clothing Company
美国
1年多 人在使用应用
Loop已回复 2024年11月18日

Thank you for the review! 💙⭐️
So happy to hear Thornton has made such a positive impact. We’ll be sure to pass along your kind words to him!

2025年1月21日

The Loop team is always helpful in finding solutions!

needed.
美国
大约1年 人在使用应用
Loop已回复 2025年2月3日

Thank you for the 5 ⭐️'s! We're always here to help.

编辑时间:2024年11月18日

*Edited review after resolution.

I faced a lot of issues onboarding Loop, and it took over a month. But now it's up and running, and it's a helpful tool for our brand. I still feel support was lackluster until I really put the screws on them. But they figured it out eventually.

Compared to what else is available, they're a top option.

Project Ratchet
瑞典
大约1个月 人在使用应用
2024年11月1日

Really helpful support. Was really easy to find help and my issue was responded and dealt with in a very timely manner.

Surprizeshop
英国
9个月 人在使用应用
Loop已回复 2024年11月4日

We love to help and make things simple for our merchants! Thanks for the review 💙⭐️

2024年10月16日

We didn’t even get the chance to become Loop’s customer or fully test their system. After a phone meeting with one of their sales reps, we were promised a demo first thing Monday morning. However, two weeks passed with no word from them, and we had to reach out ourselves to get things moving again. When we finally received the demo, it was extremely limited, allowing us to test only a few functions.

Despite clearly communicating multiple times that we needed access to all features for a proper evaluation, we were denied this access. This was incredibly frustrating, especially considering we were told it would be possible.

After dealing with their inattentive and dismissive customer service, we were eventually ghosted by their support. In the end, it became clear that Loop wasn’t interested in having us as a customer, despite our clear interest in their highest-tier plan.

After wasting so much of our time, we decided it wasn’t worth pursuing them further. Their repeated lack of interest and poor engagement convinced us to look elsewhere.

Remlagret.se
瑞典
4个月 人在使用应用
Loop已回复 2024年10月18日

We sincerely apologize for the frustration and inconvenience you experienced.

At Loop, we hold ourselves to a high standard, and it’s clear we didn’t meet that in your case. Your feedback is incredibly valuable, and we are committed to addressing the gaps that led to this situation to ensure no brands feel overlooked or dismissed.

We truly want to make this right and would love the opportunity to discuss how we can resolve this for you. Please feel free to reach out directly to our team at support@loopreturns.com — we’re here to help.