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They tried to book a demo instead of just letting me download the most basic plan. I didn't get that far (deleted the app right away), but other people are saying they'll try to make you sign up for a 12 month contract. Either way, my review is here because that's really misleading bait and switch marketing if the contract is not advertised up front.
We appreciate your feedback and are sorry to learn about your experience.
Our demo process is designed to ensure our merchants are set up for success. This allows us to tailor our platform to meet the specific needs of each individual brand.
We’d be happy to discuss this further if you’re interested!
Total game changer. Pre-Loop, our customers would have to reach out to our customer service team and request a return/exchange/warranty and wait for a reply. It was a super manual process that resulted in a poor, slower experience for the customer, manual processing for our team, and very few means to gain analytical insights. Loop has changed all that for the better! We've received positive feedback from our customers on how easy things are, our customer service team is able to focus their attention on more critical tasks, and WE FINALLY HAVE DATA! The analytics was truly a huge step for us and our product team is able to action based off of Loop feedback. Also the Loop customer service is A+; they try to keep the same one or two agents per account so they're familiar with your setup and know of any past issues. Super fast to respond and really helpful. Our MSM Adam is knowledgeable, friendly, and makes check-in calls a breeze. All in all, great experience and we're never turning back!
We absolutely love hearing this kind words! 🙌 Positive feedback from your customers is music to our ears! We'll be sure to let Adam know about your experience with him as well!
The worst customer service EVER.
Waiting days to get unhelpful response.
They are priced well over similar solutions so you'd expect to get at least decent service...
Apart from service -
1. solution itself not very different from other RMAs
2. set up was quite difficult with no onboarding support.
3. Draconian pricing model - you get "punished" for exceeding your limit ending up paying extremely high charges.
Thank you for providing this feedback- we’re truly sorry to hear about your experience.
Our top priority is providing top-tier customer service and ensuring a streamlined onboarding process for all users. Regarding pricing, we’re constantly evaluating our model to provide fair value.
We'd love the opportunity to discuss this further if you are open to it.
Best-in-class returns solution for Shopify stores. A little bit pricey but worth it if you're serious about optimising customer experience!
Best-in-class solution is what we're going for! 🙌 Thanks for sharing!
Great customer service, fast to respond and help trouble shoot with you. Extremely kind and helpful!
We appreciate you sharing your great experience with our customer service team! We're always here to help!
Loop is a suitable application for those focusing solely on domestic returns rather than international ones. Although Loop claims to support international returns, this feature falls short in reality. They rely on third-party apps to generate return labels, incurring additional costs. The third-party service, typically Easy Post, proves cumbersome and not user-friendly. Moreover, Easy Post functions more as a developer platform, requiring a dedicated team for optimal use. Consequently, utilizing Loop becomes impractical and costly. It's advisable to explore alternative return applications and refrain from committing to any contracts with Loop until thoroughly evaluating their services.
We truly appreciate your feedback, it helps us continuously enhance our services and address the concerns of our users.
We’ve taken note of what you shared about our international returns process and have reached out to assist you with setting this up to work for your brand.
We value your business and are committed to ensuring your experience with Loop meets your expectations. Should you be open to discussing our international returns offering, we genuinely believe that you’ll find our platform to be a valuable asset for your business.
We have been a long term client with Loop for close to 3 years and very happy with the platform. The experience is excellent and they are continuously releasing updates to improve this for both client & customer. The support level from the Loop team has been outstanding with regular business reviews to uncover opportunities & highlight performance vs industry averages. We love the analytics feature that enables our team to realize revenue impacts and provide data insights into return reasons.
Thank you for your long-term partnership and positive feedback! We're thrilled to hear that you've had an excellent experience with Loop and we look forward to continuing to support you!
Loop has been a great returns partner and returns solution for us! We had the opportunity to work with them while they were developing their POS app which has resolved a lot of return problems we were facing in store. Their support is also great working to help resolve any issues quickly and efficiently.
We love hearing this and especially love hearing about your experience with our POS app! Thank you for sharing!
So easy to set up and get started. Best part of Loop is the customer service- they are BEYOND helpful and so quick to respond. I never have to worry if I have a question or an issue, I know they will help me resolve it asap.
Thanks for sharing how helpful our customer service team has been for you! It's what we're here for! 🤝
Amazing and seamless process. Lindsey provided us with the best guidance and overcame all of the issues we were having immediately with just one conference call, catering to all needs. The support is top notch, highly recommended using Loop for all your returns and exchange needs.
This recommendation is everything! We appreciate you sharing!