評論 (240)

整體評分
4.7
各級評分數量
  • 87% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2025年2月20日

Rece was wonderful!

Shibumi Shade
美國
使用應用程式 大約2年
Loop 已回覆 2025年2月28日

We’ll be sure to pass this along to Rece! Thanks for the shoutout 🙌

2024年10月16日

We didn’t even get the chance to become Loop’s customer or fully test their system. After a phone meeting with one of their sales reps, we were promised a demo first thing Monday morning. However, two weeks passed with no word from them, and we had to reach out ourselves to get things moving again. When we finally received the demo, it was extremely limited, allowing us to test only a few functions.

Despite clearly communicating multiple times that we needed access to all features for a proper evaluation, we were denied this access. This was incredibly frustrating, especially considering we were told it would be possible.

After dealing with their inattentive and dismissive customer service, we were eventually ghosted by their support. In the end, it became clear that Loop wasn’t interested in having us as a customer, despite our clear interest in their highest-tier plan.

After wasting so much of our time, we decided it wasn’t worth pursuing them further. Their repeated lack of interest and poor engagement convinced us to look elsewhere.

Remlagret.se
瑞典
使用應用程式 4個月
Loop 已回覆 2024年10月18日

We sincerely apologize for the frustration and inconvenience you experienced.

At Loop, we hold ourselves to a high standard, and it’s clear we didn’t meet that in your case. Your feedback is incredibly valuable, and we are committed to addressing the gaps that led to this situation to ensure no brands feel overlooked or dismissed.

We truly want to make this right and would love the opportunity to discuss how we can resolve this for you. Please feel free to reach out directly to our team at support@loopreturns.com — we’re here to help.

2024年11月12日

Easy to Use, Monitor and Process Requests.

Rest (CA)
香港特別行政區
使用應用程式 1年多
Loop 已回覆 2024年11月18日

Thanks for your positive feedback!
We’re so happy to know that Loop is working well for you. 💙⭐️

2024年9月10日

First, let's talk experience:

- Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process.
- Olivia (sales), Taylor (implementation), and Wendy (merchant success) have been lovely to work with. Each person we've worked with at Loop has been highly responsive, which I love — previous companies we worked with felt like emailing into the void.

Next, let's talk product:

- Both we and our customers LOVE the Shop Now feature. Most of our products don't have variants, so we were previously limited by variant-only exchanges.
- Our older customer love having the option for printerless returns in our various markets. This allowed us to replace a second app we were using for printerless returns in Canada and it helps us be accessible.
- The analytics reporting is in depth, while not requiring a data science degree. (If you know you know!)
- Loop has integrations with the rest of our tech stack, including our WMS. This is huge. I will say that the integration with Rise has been a bit buggy, but I believe that's a problem on the Rise side (not the Loop side).

Pricing:
- We were previously on a flat monthly fee rather than a pay-per-return model, and from a finance perspective, I much prefer the stability of monthly fees. That said, they're also rolling out a new model where technically the customer pays instead of the merchant.
- Only complaint is that the invoicing team sends the invoice the exact same day they automatically charge it, and since that amount can significantly vary, sometimes it leaves our finance team scrambling.
- Overall, there are certainly cheaper return platforms, but I think Loop provides enough value for the price that it charges. :)

Kate Hewko
美國
使用應用程式 8個月
Loop 已回覆 2024年10月2日

Thank you for the glowing review! ⭐️💙

We’re thrilled to hear the onboarding process went smoothly and that our team was there to support you every step of the way. Equipping your team with the necessary tools to deliver seamless returns is always our goal, and we’re delighted to know our product is delivering just that!

We appreciate your feedback and will definitely share with the team!

2024年10月30日

I appreciate Emma's help!

Vivamacity
美國
使用應用程式 接近3年
Loop 已回覆 2024年11月4日

We love hearing that Emma’s support was appreciated! Thanks for taking the time to leave a review 💙🙌

2024年10月3日

Great app! Easy for our customers to use and their customer service is very helpful and responsive.

invisaWear®
美國
使用應用程式 接近4年
Loop 已回覆 2024年10月15日

Thanks so much for the review! 💙⭐️

We're happy to hear the app is working well for your customers, and that our team has been able to provide the support you need.

2024年11月13日

Great support and great tool

WRK
美國
使用應用程式 4個月
Loop 已回覆 2024年11月18日

Thank you for the 5 ⭐️'s!
We’re so glad to hear that you’re happy with both our support and the tool.

2024年12月16日

Quick turnaround for support with sufficient solutions!

NAGHEDI
美國
使用應用程式 11個月
Loop 已回覆 2025年1月7日

Thank you for the positive feedback 💙⭐️
If there's anything we can do to make your experience even better, feel free to let us know!

2024年10月2日

Great team to get your onboarded. Has made for a better experience for our customers, and simplified processes internally.

BOGG BAG
美國
使用應用程式 6個月
Loop 已回覆 2024年10月15日

We appreciate the feedback! 💙🙌

We're so glad our team could help streamline your processes and elevate your customer experience.

2024年8月8日

Loop Returns & Exchanges allowed us to significantly improve our customer's experience when something they bought didn't work out. Making it easy for them to return and exchange coupled with upsell and revenue retention elements is a win-win for both our customer and our company's bottom line. We've been able to keep our return rate low, while be easy to do business with.

Drake Waterfowl
美國
使用應用程式 接近3年
Loop 已回覆 2024年8月29日

Thank you so much for your thoughtful feedback! ⭐️

We're thrilled to hear that Loop has helped enhance your customer experience while supporting your business goals. Excited to continue being a part of your success 💙