Loop Returns & Exchanges

Loop Returns & Exchanges

요금제
무료 플랜 사용 가능
하이라이트
미국의 비즈니스에서 인기 있는 앱
최신 테마와 작동
평점
4.6 (183)
개발자
Loop

Automate your returns management to reduce costs, retain more revenue, and drive customer loyalty.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We've helped over 4,000 brands from the United States, Canada, Australia, New Zealand, United Kingdom, and European Union improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We've helped over 4,000 brands from the United States, Canada, Australia, New Zealand, United Kingdom, and European Union improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop. 더 보기
  • Optimize return costs with Workflows, Logistics, Point of Sale, and more
  • Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
  • Protect against return fraud using Workflows, Custom Rules, and Blocklists
  • Provide a premium experience with at-home pickup and simple, self-serve returns
  • Build confidence with Tracking and learn about shopper behavior with Insights
하이라이트
미국의 비즈니스에서 인기 있는 앱
최신 테마와 작동

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

Shopify POS, 결제, Gorgias, Klaviyo, Shiphero, NetSuite, Attentive, Global-E

추적

브랜드 추적 페이지, 주문 조회 페이지, 실시간 추적, 사용자 지정 추적 링크, 번역, 예상 배송 날짜, 전체 추적, 주문 내보내기, 여러 배송업체, API, 분석

알림

이메일, 실시간 알림, SMS, 번역, 사용자 지정 알림, 자동화

반품 옵션

자동 환불, 수동 환불, 교환, 교체, 오프라인 스토어 반품, QR 코드, 기프트 카드, 스토어 크레딧, 선물 반품

반품 관리

자동 승인, 반품 포털, 사용자 지정 정책, 반품 불가 항목, 반품 창, 반품 사유, 여러 언어, 배송 레이블, 반품 추적, SMS 알림, 이메일 알림, 사용자 지정 브랜딩, 환불 관리, 재고 업데이트, 고객 차단 목록, 분석

요금제

Offset

무료

  • Leverage consumer-paid returns to fully cover software + return shipping. All of Loop's best functionality.

Essential

$155 /월

  • Unlimited destinations
  • Automated return policies
  • Carrier rate shopping
  • Workflows
  • More at link below

Advanced

$340 /월

  • Full Essential plan, and
  • Shop Now
  • Instant exchange
  • Bonus credit
  • Fraud prevention
  • More at link below

모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기

리뷰 (183)

전체 평점
4.6
평점 수준당 개수
  • 평점의 86%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 7%가 별 1개입니다
2024년 10월 30일

We’ve been thrilled with our partnership with Loop Return! Their return portal has seamlessly integrated with our CX platform and Shopify store, making the entire returns process a breeze. This automation has been a game-changer for us, reducing our customer support demand and freeing up our CS agents to focus on other customer inquiries.

Loop Return’s team goes above and beyond with their support. They’ve been incredibly responsive and readily available whenever we needed account adjustments, upgrades, or assistance with new features. The team also excels in guiding us through upgrades, ensuring we’re maximizing all the tools they offer.

If you’re looking for a return solution that’s efficient, reliable, and backed by outstanding support, we highly recommend Loop Return. They’ve streamlined our workflow and helped us create a better experience for our customers.

The Adventure Challenge
미국
앱 사용 기간 2년 초과
답글 Loop개 2024년 11월 4일

Wow, we're so glad to hear that our partnership has been such a game-changer for you! 🎉
Seamless integrations and stellar support are what we strive for, and we're thrilled that your team is feeling the benefits.
Thanks for the amazing review! 🙌

2024년 11월 5일

Loop is a great returns solution and they have an awesome Customer Service. Whenever we have issues with the app, their team is one email away and is super fast with the resolution. No downtime on our end which is super awesome.

Section 119
미국
앱 사용 기간 대략 4년
답글 Loop개 2024년 11월 7일

Thank you for sharing your experience! 🙌💙
We’re thrilled that our team has been able to provide fast, effective solutions whenever you've had any issues. Our goal is to keep everything running smoothly, and it’s fantastic to know we’ve succeeded in that for you!

2024년 9월 10일

First, let's talk experience:

- Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process.
- Olivia (sales), Taylor (implementation), and Wendy (merchant success) have been lovely to work with. Each person we've worked with at Loop has been highly responsive, which I love — previous companies we worked with felt like emailing into the void.

Next, let's talk product:

- Both we and our customers LOVE the Shop Now feature. Most of our products don't have variants, so we were previously limited by variant-only exchanges.
- Our older customer love having the option for printerless returns in our various markets. This allowed us to replace a second app we were using for printerless returns in Canada and it helps us be accessible.
- The analytics reporting is in depth, while not requiring a data science degree. (If you know you know!)
- Loop has integrations with the rest of our tech stack, including our WMS. This is huge. I will say that the integration with Rise has been a bit buggy, but I believe that's a problem on the Rise side (not the Loop side).

Pricing:
- We were previously on a flat monthly fee rather than a pay-per-return model, and from a finance perspective, I much prefer the stability of monthly fees. That said, they're also rolling out a new model where technically the customer pays instead of the merchant.
- Only complaint is that the invoicing team sends the invoice the exact same day they automatically charge it, and since that amount can significantly vary, sometimes it leaves our finance team scrambling.
- Overall, there are certainly cheaper return platforms, but I think Loop provides enough value for the price that it charges. :)

Kate Hewko
미국
앱 사용 기간 8개월
답글 Loop개 2024년 10월 2일

Thank you for the glowing review! ⭐️💙

We’re thrilled to hear the onboarding process went smoothly and that our team was there to support you every step of the way. Equipping your team with the necessary tools to deliver seamless returns is always our goal, and we’re delighted to know our product is delivering just that!

We appreciate your feedback and will definitely share with the team!

2024년 11월 4일

I've had a great experience when reaching out for help from Loop. Someone gets back to you in less than 24 hours and is always will to give details instead of sending you a link to a help center article that you may have already read. Gabbi has been super helpful!

ILIA Beauty
미국
앱 사용 기간 3개월
답글 Loop개 2024년 11월 7일

Thank you so much for your kind words! 💙
We’re thrilled to hear that your experience with Loop has been positive and that Gabbi has been supportive. Our team strives to provide timely and detailed support, and we appreciate you taking the time to share your feedback!

2024년 11월 5일

The team over at Loop is SO WONDERFUL and responsive! We are a small team and it helps to have partners who truly support and help.

Go Loop! And bit shout out to Rece!!!

Duckfeet USA
미국
앱 사용 기간 5년 초과
답글 Loop개 2024년 11월 7일

Thanks for the fantastic review! 🤩
We’re glad to hear that Rece and the team have been able to provide the support you need. We understand the importance of having reliable partners, and we're so happy to be that for you. 💙

지원

Loop에서 Loop Returns & Exchanges에 대한 회원님의 모든 질문에 답변해 드릴 수 있습니다.

개발자

Loop

PO Box 16250, Columbus, OH, 43126, US

리소스

이 개발자는 한국어(으)로 직접 지원을 제공하지 않습니다.

출시됨

2021년 5월 27일

데이터 액세스

이 앱이 회원님의 스토어에서 작동하려면 다음 데이터에 액세스해야 합니다. 개발자의 개인정보처리방침에서 그 이유를 알아보세요.

개인 데이터 보기:

고객, 스토어 소유자

  • 고객

    이름, 이메일 주소, 전화번호, 실제 주소, 지리적 위치, IP 주소, 브라우저 및 운영 체제

  • 스토어 소유자

    이름, 이메일 주소, 전화번호, 실제 주소

스토어 데이터 보기 및 편집:

고객, 제품, 주문, 할인, 기프트 카드, 온라인 스토어

  • 고객 편집

    고객 데이터

  • 제품 편집

    재고, 제품, 판매 채널에서 제품을 게시, or 컬렉션

  • 주문 편집

    할당된 주문 처리, 발주 주문, 주문 처리, 판매자 관리 주문 처리, 주문 편집, 모든 주문 세부 정보, 반품, 배송 정보, or 타사 주문 처리

  • 할인 보기 및 동기화

    할인 코드 및 프로모션

  • 기프트 카드 편집

    기프트 카드

  • 온라인 스토어 편집

    결제 페이지

  • 기타 데이터 편집

    위치, Shopify Markets 설정, or 가격 규칙

이 앱과 비슷한 더 많은 앱 보기

4.8 별 5개 중 총 리뷰 326개 무료 체험 이용 가능
Automate refunds and exchanges for a better return experience
1.7 별 5개 중 총 리뷰 5개 무료
Easy eCommerce shipping service in Egypt
4.6 별 5개 중 총 리뷰 19개 무료 설치
Shipping Notifications and Order Tracking Page

앱을 추가하시겠어요?

Shopify 3일 무료 체험