Loop Returns & Exchanges

Loop Returns & Exchanges

요금제
무료 플랜 사용 가능
하이라이트
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평점
4.5 (175)
개발자
Loop

Automate your returns management to reduce costs, retain more revenue, and drive customer loyalty.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We've helped over 4,000 brands from the United States, Canada, Australia, New Zealand, United Kingdom, and European Union improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We've helped over 4,000 brands from the United States, Canada, Australia, New Zealand, United Kingdom, and European Union improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop. 더 보기
  • Optimize return costs with Workflows, Logistics, Point of Sale, and more
  • Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
  • Protect against return fraud using Workflows, Custom Rules, and Blocklists
  • Provide a premium experience with at-home pickup and simple, self-serve returns
  • Build confidence with Tracking and learn about shopper behavior with Insights
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언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

Shopify POS, 결제, Gorgias, Klaviyo, Shiphero, NetSuite, Attentive, Global-E

추적

브랜드 추적 페이지, 주문 조회 페이지, 실시간 추적, 사용자 지정 추적 링크, 번역, 예상 배송 날짜, 전체 추적, 주문 내보내기, 여러 배송업체, API, 분석

알림

이메일, 실시간 알림, SMS, 번역, 사용자 지정 알림, 자동화

반품 옵션

자동 환불, 수동 환불, 교환, 교체, 오프라인 스토어 반품, QR 코드, 기프트 카드, 스토어 크레딧, 선물 반품

반품 관리

자동 승인, 반품 포털, 사용자 지정 정책, 반품 불가 항목, 반품 창, 반품 사유, 여러 언어, 배송 레이블, 반품 추적, SMS 알림, 이메일 알림, 사용자 지정 브랜딩, 환불 관리, 재고 업데이트, 고객 차단 목록, 분석

요금제

Offset

무료

  • Leverage consumer-paid returns to fully cover software + return shipping. All of Loop's best functionality.

Essential

$155 /월

  • Unlimited destinations
  • Automated return policies
  • Carrier rate shopping
  • Workflows
  • More at link below

Advanced

$340 /월

  • Full Essential plan, and
  • Shop Now
  • Instant exchange
  • Bonus credit
  • Fraud prevention
  • More at link below

모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기

리뷰 (175)

전체 평점
4.5
평점 수준당 개수
  • 평점의 86%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 7%가 별 1개입니다
2024년 9월 10일

First, let's talk experience:

- Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process.
- Olivia (sales), Taylor (implementation), and Wendy (merchant success) have been lovely to work with. Each person we've worked with at Loop has been highly responsive, which I love — previous companies we worked with felt like emailing into the void.

Next, let's talk product:

- Both we and our customers LOVE the Shop Now feature. Most of our products don't have variants, so we were previously limited by variant-only exchanges.
- Our older customer love having the option for printerless returns in our various markets. This allowed us to replace a second app we were using for printerless returns in Canada and it helps us be accessible.
- The analytics reporting is in depth, while not requiring a data science degree. (If you know you know!)
- Loop has integrations with the rest of our tech stack, including our WMS. This is huge. I will say that the integration with Rise has been a bit buggy, but I believe that's a problem on the Rise side (not the Loop side).

Pricing:
- We were previously on a flat monthly fee rather than a pay-per-return model, and from a finance perspective, I much prefer the stability of monthly fees. That said, they're also rolling out a new model where technically the customer pays instead of the merchant.
- Only complaint is that the invoicing team sends the invoice the exact same day they automatically charge it, and since that amount can significantly vary, sometimes it leaves our finance team scrambling.
- Overall, there are certainly cheaper return platforms, but I think Loop provides enough value for the price that it charges. :)

Kate Hewko
미국
앱 사용 기간 8개월
답글 Loop개 2024년 10월 2일

Thank you for the glowing review! ⭐️💙

We’re thrilled to hear the onboarding process went smoothly and that our team was there to support you every step of the way. Equipping your team with the necessary tools to deliver seamless returns is always our goal, and we’re delighted to know our product is delivering just that!

We appreciate your feedback and will definitely share with the team!

2024년 8월 8일

Loop Returns & Exchanges allowed us to significantly improve our customer's experience when something they bought didn't work out. Making it easy for them to return and exchange coupled with upsell and revenue retention elements is a win-win for both our customer and our company's bottom line. We've been able to keep our return rate low, while be easy to do business with.

Drake Waterfowl
미국
앱 사용 기간 2년 초과
답글 Loop개 2024년 8월 29일

Thank you so much for your thoughtful feedback! ⭐️

We're thrilled to hear that Loop has helped enhance your customer experience while supporting your business goals. Excited to continue being a part of your success 💙

2024년 7월 24일

Loop has been a lifesaver and a great addition to our site. The onboarding process was seamless and the Loop team made it so easy for us and was very helpful along the way! Loop has freed up so much time for our small team with the automated returns and exchanges. It is also so amazing to gain insight on why customers are returning/exchanging. The process is easy for customers to use and the loop team is always in contact with us as we continue to navigate the platform. We are so happy we integrated this platform to our store!

Thread & Supply
미국
앱 사용 기간 3년 초과
답글 Loop개 2024년 8월 6일

Thank you for sharing your experience! 💙

We’re thrilled to hear that Loop has made such a positive impact on your site and your team. We’re excited to continue being part of your journey! ⭐️

2024년 10월 3일

Great app! Easy for our customers to use and their customer service is very helpful and responsive.

invisaWear®
미국
앱 사용 기간 거의 4년
답글 Loop개 2024년 10월 15일

Thanks so much for the review! 💙⭐️

We're happy to hear the app is working well for your customers, and that our team has been able to provide the support you need.

2024년 10월 16일

We didn’t even get the chance to become Loop’s customer or fully test their system. After a phone meeting with one of their sales reps, we were promised a demo first thing Monday morning. However, two weeks passed with no word from them, and we had to reach out ourselves to get things moving again. When we finally received the demo, it was extremely limited, allowing us to test only a few functions.

Despite clearly communicating multiple times that we needed access to all features for a proper evaluation, we were denied this access. This was incredibly frustrating, especially considering we were told it would be possible.

After dealing with their inattentive and dismissive customer service, we were eventually ghosted by their support. In the end, it became clear that Loop wasn’t interested in having us as a customer, despite our clear interest in their highest-tier plan.

After wasting so much of our time, we decided it wasn’t worth pursuing them further. Their repeated lack of interest and poor engagement convinced us to look elsewhere.

Remlagret.se
스웨덴
앱 사용 기간 4개월
답글 Loop개 2024년 10월 18일

We sincerely apologize for the frustration and inconvenience you experienced.

At Loop, we hold ourselves to a high standard, and it’s clear we didn’t meet that in your case. Your feedback is incredibly valuable, and we are committed to addressing the gaps that led to this situation to ensure no brands feel overlooked or dismissed.

We truly want to make this right and would love the opportunity to discuss how we can resolve this for you. Please feel free to reach out directly to our team at support@loopreturns.com — we’re here to help.

지원

Loop에서 Loop Returns & Exchanges에 대한 회원님의 모든 질문에 답변해 드릴 수 있습니다.

개발자

Loop

PO Box 16250, Columbus, OH, 43126, US

리소스

이 개발자는 한국어(으)로 직접 지원을 제공하지 않습니다.

출시됨

2021년 5월 27일

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개인 데이터 보기:

고객, 스토어 소유자

  • 고객

    이름, 이메일 주소, 전화번호, 실제 주소, 지리적 위치, IP 주소, 브라우저 및 운영 체제

  • 스토어 소유자

    이름, 이메일 주소, 전화번호, 실제 주소

스토어 데이터 보기 및 편집:

고객, 제품, 주문, 할인, 기프트 카드, 온라인 스토어

  • 고객 편집

    고객 데이터

  • 제품 편집

    재고, 제품, 판매 채널에서 제품을 게시, or 컬렉션

  • 주문 편집

    할당된 주문 처리, 발주 주문, 주문 처리, 판매자 관리 주문 처리, 주문 편집, 모든 주문 세부 정보, 반품, 배송 정보, or 타사 주문 처리

  • 할인 보기 및 동기화

    할인 코드 및 프로모션

  • 기프트 카드 편집

    기프트 카드

  • 온라인 스토어 편집

    결제 페이지

  • 기타 데이터 편집

    위치, Shopify Markets 설정, or 가격 규칙

이 앱과 비슷한 더 많은 앱 보기

4.9 별 5개 중 총 리뷰 324개 무료 체험 이용 가능
Automate refunds and exchanges for a better return experience
1.7 별 5개 중 총 리뷰 5개 무료
Easy eCommerce shipping service in Egypt
4.6 별 5개 중 총 리뷰 19개 무료 설치
Shipping Notifications and Order Tracking Page

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